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Medical Call Center or Non Emergency Medical Response Service

Medical Call Center or Non Emergency Medical Response Service. Medisoft Telemedicine Pvt. Ltd. . Introduction . Aim: To provide easy and instant access to medical advice wherever and whenever needed. The user calls unique number and can connect to paramedical and doctor

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Medical Call Center or Non Emergency Medical Response Service

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  1. Medical Call Center or Non Emergency Medical Response Service Medisoft Telemedicine Pvt. Ltd.

  2. Introduction Aim: To provide easy and instant access to medical advice wherever and whenever needed. The user calls unique number and can connect to paramedical and doctor at medical call center. The caller may call for • 1st Opinion: Discussions regarding their health with certified Doctors. • Discuss Lab investigations (Lab Reports) and get advice for further investigations. • Basic information like address of hospital, emergency services etc. • 2nd Opinion: discus on treatment (prescribed by his/her doctor) and advice for further treatment. • Line of Treatment: to discuss symptoms to check disease like cough, flu, mild fever, etc. • Gain awareness regarding health related hazards. • Prescription filling

  3. The doctor is now just a phone call away…

  4. How It Works…

  5. Component of Medical Call Center

  6. Medical Call center_Concept Diagram

  7. Infrastructure for Medical Call Center

  8. GUI for Telephone Triage form - 1

  9. GUI for Telephone Triage form - 2

  10. Features_EMR Application • Auto fill facility for triage form • Easy and comprehensive search of patient • Family tree • Store preliminary data in “draft patient” alter to modify • Set CTI (Computer Telephone Integration) up to 3 ph nos • Reporting module: Save / print it • Administrator access: Add / edit users • Secure user access using authentication information. • Database back up facility; Manual and Auto. Selection ranges from days / weeks / months etc. • Drop-down menus are stored under master – to remove vendor dependency • Clone concept for family members

  11. The doctor is now just a phone call away…

  12. Medisoft Telemedicine Pvt. Ltd. Medisoft Telemedicine Pvt. Ltd. • Telemedicine • Ehealth • Healthcare IT Company For our other products: www.medisofttelemedicine.com www.ehealthopinion.com www.webtelemedicine.com info@medisofttelemedicine.com Office Location: India and USA

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