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English (3300002). Section 2-A: Comprehension Passages Dabbawalas: Mumbai’s Best Managed Business Amberish Diwanji Prepared and Presented by Imran Khan Mh. Yusufzay (Asst. Prof. in English) Om Institute of Engineering & Technology, Junagadh. Dictionary Definition. Personality
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English (3300002) Section 2-A: Comprehension Passages Dabbawalas: Mumbai’s Best Managed Business Amberish Diwanji Prepared and Presented byImran Khan Mh. Yusufzay(Asst. Prof. in English)Om Institute of Engineering & Technology, Junagadh.
Dictionary Definition • Personality The combination of characteristics or qualities that form an individual’sdistinctive character: • Management The process of dealing with or controlling things or people:
Main Points to highlight… Who is Dabbawala in Mumbai? History of Dabbawalas. Why Dabbawala? Dabbawals’ Daily Schedule / How they work? What makes Dabbawalas so unique? Their Achievements
Dabbawalas’ Story We are Dabbawala, (one who carries the box), in the Indian city of Mumbai. We carry and deliver freshly made food from customer’s home in a lunch box (Dabba) and deliver it to offices. It may sound simple, but it’s not.
Our Story It is actually a highly specialized trade that has evolved in its current form over a century and has become integral to Mumbai’s culture. Information taken from Dabbawalas’ official website http://mumbaidabbawala.in/about-us/
Who is Dabbawala in Mumbai? Dabba means a Tiffin box Dabbawals are the people who deliver home cooked meals to the workers working in different organizations of Mumbai at their workplaces and return empty Tiffin boxes to their homes, in some cases, caterers. They are not caterers; they deliver home cooked food to the workers from their home to their office.
Who is Dabbawala in Mumbai? Total there are 5,000 Dabbawalas Each one carries at least 40 Dabbas So total they deliver 2,00,000 dabbas everyday! For this they charge 300 to 350 Rs only per month 2,00,000 X 300 = 6,0000000 / 5000 = 12,000
Who is Dabbawala in Mumbai? Often house wives send notes to their hubbies in boxes…
History of Dabbawalas It all started about 125 years back when a Parasi banker wanted to have home cooked food regularly in office and gave this responsibility to the first ever Dabbawala. Other people also liked the idea and the demand for Dabba delivery soared. Registered as Charitable Trust in 1956
History of Dabbawalas Migration to the city had just begun & people wanted home cooked food As the city grew, the demand for dabba delivery grew too. Our forefathers had the vision to create the Dabba coding system that’s going on strong even today. People from different states in Mumbai (like South Indians and Gujaraties) want their traditional food, Dabbawalas’ service began to fill this growing need..
Raghunath MedgePresident, Nutan Mumbai Tiffin Box Suppliers Charity Trust
Why should Dabbawala carry your Tiffin? Person has to leave early in the morning for his office, so it is bit difficult for a mother, wife or sister to make Tiffin so early in the morning Home cooked food has love and affection of mother or wife! Traffic in Mumbai local train makes it difficult for you to carry a Tiffin
Dabbawals’ Daily Schedule How they work and manage time?
Task 1 The process beings early in the morning. Cooked food is picked up from houses and caterers by dabbawallahs and taken to the nearest railway station
Task 2 There, the different tiffin boxes are sorted out for specific destination stations and loaded onto large, rectangular trays accordingly.
Task 3 These trays carrying 40 boxes travel in local trains down to various stations.
Task 4 At each station there are another set of dabbawallahs who quickly take the dabbas meant to be distributed in that area and push in dabba meant for another station.
Please Note A mumbai local halts at a station for about 20 seconds or less and thus the dabbawallahs have to work with precision and speed.
Task 5 At each station, the boxes are once more sorted or localities and offices and taken by handcarts or sometimes carried by individuals.
“We carry up to 35 kg for distance of a couple of kilometers,” points out Medge. Solid Physical Stamina – 40 Dabbas per tray
“We carry up to 35 kg for distance of a couple of kilometers,” points out Medge. Solid Physical Stamina – 40 Dabbas per tray
“We carry up to 35 kg for distance of a couple of kilometers,” points out Medge. Solid Physical Stamina – 40 Dabbas per tray
“We carry up to 35 kg for distance of a couple of kilometers,” points out Medge. Solid Physical Stamina – 40 Dabbas per tray
Task 6 The boxes are placed in the offices’ reception area by 12:30 pm and are picked up from the same spot by the deliverer a couple of hours later.
Task 7 The whole process then starts again in the reverse. The boxes are picked up from the offices, taken to the nearest station and sorted for their journey home.
Cooked food collected from home Taken to the nearest railway station Sorting & loaded on trays Another group of DW collects on the next station Uploading in the local train Again sorting according to destination loaded onto hand carts or bicycle Placed in the office
Placed at destination home Taken to the nearest railway station Sorting & loaded on trays Again sorting according to destination Uploading in the local train Another group of DW collects on the next station loaded onto hand carts or bicycle Collected Dabba from office
What makes Dabbawalas so unique? Honesty and integrity Regularity and punctuality everyday Discipline and Time Management Sharp memory – No use of technology Pride for their work Stick to time and work is worship Customer is God! (Example of Prince Charles)
What makes Dabbawalas so unique? Accuracy, commitment and team work Error is horror Precision and speed Solid stamina, man power and unity They are illiterate yet they understand coding system for fault less deliver They are the best in time management and perfection Even in heavy rain of Mumbai, their service continues… All these points are applicable to us also
