AET/515 Instructional Plan Theresa Townes

1. AET/515Instructional PlanTheresa Townes Instructional Plan Template | Slide 1

2. Needs Assessment • What is the learning problem or opportunity? • Boardman Management Group-Corporate University has an opportunity to help • Supervisors cultivate effective verbal and written communication skills with internal • and external stakeholders. • 2.What is currently available? • Boardman Management Group-Corporate University currently offers professional development course that are skill or technical based. This does not give Supervisors an opportunity to work on soft skill such as communication with stakeholders. • What should be available? • Boardman Management Group-Corporate University should make available additional courses to support the listening skills course that is offered so Supervisors can build upon ongoing training to strengthen interpersonal communication skills. Instructional Plan Template | Slide 2

3. Needs Assessment Continued • 4. Explain the gap analysis between what is available and what should be available. • Boardman Management Group-Corporate University has not provided Supervisors with the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization. This business impact is a loss of team collaboration and potential financial impact. The • solution is to examines how Supervisors can develop these traits to strengthen work teams and client relations. • What is your recommended solution for filling the gap? • Change happens rapidly in business. As a result, Supervisors must be flexible, adaptive, and ready to transition employees and clients through the change with tactics to improve interpersonal communication skills. Instructional Plan Template | Slide 3

4. Instructional Goal • What should the learners be able to do after successfully completing this instructional plan? • Supervisors will learn communication techniques to enhance verbal and nonverbal skills with employees and clients face-to-face, and demonstrate how to use the techniques in written format. Instructional Plan Template | Slide 4

5. Performance-Based Objectives • Identify two PBOs following the below guidelines: • Supervisor will describe business communication in a diverse labor force. • Identify strategies to improve verbal and nonverbal communication in business situations. Instructional Plan Template | Slide 5

6. Summative Assessment and Learning Outcomes • Each participant will deliver a five minute demonstration on the following: • How do cultural dynamics affect business communication and give an example to explain your answer. • Discuss one verbal and one nonverbal strategy and provide an example of how it will be used at work. Instructional Plan Template | Slide 6

7. Learner Characteristics • What are the implications to your instructional plan based on • these characteristics? • A communication technique course for Supervisors. Pre-requisite are Supervisors must have competed listening skills course. Eight participant maximum per face-to-face instruction session. Majority of students learn through kinesthetic learning. Instructional Plan Template | Slide 7

8. Learning Context • This section includes the following: • A facilitator led, four-hour training session will be conducted in a classroom setting; limited to eight participants per session. Training session will be held at the Corporate University facility in classroom A. Participants will receive a survey activity via email three days prior to training session. The survey is to be completed one day prior to attending training session. The survey activity data will be compiled by facilitator and used to guide the session on business communication, enhanced verbal and nonverbal communications techniques. Instructional Plan Template | Slide 8

9. Delivery Modality • Corporate University will present the Interpersonal Communication Training as an Instructor-led, face-to-face course. • Design Team and Company Representative, using needs analysis and feedback from Supervisor survey conducted after Listening Training. • Agreed to Instructor-led, 4-hour training session, held in 3 sessions over a week, at the Corporate University facility. There will be 8 participants per session. The required training is for Supervisors that have completed Listening Skills Training. Instructional Plan Template | Slide 9

10. Instructional Strategies • The instructional content to be taught are interpersonal skills targeting: face-to-face communication, delivering and receiving feedback, teamwork, and cooperate with others. • The session will be taught by a Trainer using a PowerPoint presentation along with a copy of the presentation given to participants to take notes on skills of conversation, group discussion, and public speaking. Instructional Plan Template | Slide 10

11. Instructional Strategies Continued • The instructional strategy to be used during the training is role playing. Role playing will provide context, encourage sharing varied perspectives of the Supervisor, cultivate listening and communication skills. The main concepts the Supervisors will need to understand are: give examples to others to communicate ideas, listen actively, rephrase thoughts to ensure meaning. • Participants will have a copy to see as a handout of the communications skill tips. • An additional instructional strategy is each participant will deliver a 5-minute presentation, at the end of session of their takeaways from training, this gives the participants an opportunity to start practicing public speaking tips covered in training. Instructional Plan Template | Slide 11

12. Plan for Implementation • Day 1- Discuss delivery date and implementation deadlines of Interpersonal Communication training with Instruction Team. • Delivery Date set 31 days from today. • Implementation Deadlines established. • Design Team Initial Meeting Members: Instructional Developer, Company Trainer/Facilitator, Designer, Editor, and Multimedia Team. Instructional Plan Template | Slide 12

13. Plan for Implementation • Day 2-4 Create Materials • Instruction Team create course syllabus. • Submit Course Materials to Editor; Editor to return review Day 3. • Multimedia Team develops PowerPoint presentation based on instructional content for Trainer to use during sessions. • Materials involved are print-based materials and overhead slides for a computer display during the session. Computer based pre-training survey is developed using a free online survey generator. Instructional Plan Template | Slide 13

14. Plan for Implementation • Day 2-4 Create Materials Continued • A paper survey distributed at end of session to participants for end of course feedback. • Trainer ensures writing pens are in stock to distribute to participants. • Minimal material cost incurred to develop training material. • Trainer Notes developed and reviewed by Trainer • Approval from Trainer and Company Representative on instructional content and strategies Instructional Plan Template | Slide 14

15. Plan for Implementation • Day 5 Perform a Quality Check • Instructional Developer conducts trial run of presentation and material review with Instruction Team to get feedback and make adjustments. • The Instruction Team covers presentation, performs the participant role plays, and participant 5-minute presentation to ensure content and activities are conducted within the 4-hour timeframe. Instructional Plan Template | Slide 15

16. Plan for Implementation Day 6- Communication Plan Instructional Plan Template | Slide 16

17. Plan for Implementation • Day 10 Communication Plan • Email with dates /time slots available during the one week it is being held. There are three dates provided during the week. • Due date to register is 48 hours. Survey link has expiration date of 72 hours. A reminder email will be sent at 48 hours. No makeup session designated at this time. • Email Announcement Sent out by Trainer to 24 Supervisors announcing Required Interpersonal Training along with pre-session survey link. Instructional Plan Template | Slide 17

18. Plan for Implementation • Day 14 Communication Plan • Email with remainder of dates/time slots available during the three days it is being held. Due date to register is 24 hours. Survey link has expiration date of 48 hours. • Trainer checks to see if 24 Supervisors have registered for training and sends out reminder email copying Hiring Manager to reinforce registration/survey deadline. Instructional Plan Template | Slide 18

19. Plan for Implementation • Day 15-26 Trainer Preparation • Trainer compiles survey results to gain insight on participants knowledge level and expectations. • Shares findings with Instruction Team for a final quality check. • Trainer will confirm meeting rooms are scheduled, confirm technology is in working order, and refreshments are ordered for participants. Instructional Plan Template | Slide 19

20. Plan for Implementation • Day 30 Conduct training session a Corporate University classroom. • Interpersonal Communication Training Launch Day. Instructional Plan Template | Slide 20

21. Plan for Implementation • At the end of three sessions, the Trainer will review the end of course surveys and share findings with Instruction Team. This can give the Trainer insight on the frequency of this training and establish a schedule for yearly review of subject. Instructional Plan Template | Slide 21

22. Instructional Resources • The materials that will be necessary to implement the instructional plan are: • Handouts (communication skills, PowerPoint presentation, and end of course survey), pre-course computer generated survey, overhead projector, speakers, computer, flipchart paper and pens, and flash drive with presentation loaded. Instructional Plan Template | Slide 22

23. Formative Assessment • Describe five formative assessment strategies that could be incorporated into the implementation of your instructional plan. • Ask open ended, probing questions throughout presentation to move participant to reflect and think deeper with the issue at hand. Also encourages dialogue. • Use analytical questions to get participant to move forward in their learning, and get them to explain their thinking further and can close the gap between current knowledge ad desired outcome. • Ask participants to complete a pre-course survey on what they already know about interpersonal communication. Instructional Plan Template | Slide 23

24. Formative Assessment Continued • Problem-solving observation during role play. Place participants in groups, give them a example of a communication issue and ask them to explain to group their understanding. The trainer can observe the groups to clarify when needed. • Five-minute individual presentations asking participants to discuss important points from training session and trainer can clear up misconceptions where needed. Instructional Plan Template | Slide 24

25. Evaluation Strategies • A strategy that will be used to evaluate the instructional plan is participants will do a post-test presentation , 5-minutes in length covering the main objectives of the training. This can allow Trainer to know how well participants achieved the learning objectives. • To measure the long-term improvements in workplace behavior, the trainer will follow-up with a small focus group in six months. The purpose of the focus group is to determine if the training content was effective. Instructional Plan Template | Slide 25

26. Outcome Review • Trainer will use a rubric to measure if objectives and outcomes were achieved. • Participants are given a handout of rubric. • Participants will use the presentation PowerPoint slide handouts, the interpersonal communication tip sheet, along with rubric to prepare for 5-minute presentation. • Trainer will complete a rubric sheet for each presentation delivered to give feedback to participants as well as clarify points at end of session. • Trainer can use data gathered during presentation and rubric to further test content effectiveness. Instructional Plan Template | Slide 26

27. Recommendations • Instructional team will use results from evaluation to continue to work with leadership to identify other business metrics that need improving and develop trainings accordingly. • Instructional team can continue to build on communication training by developing a suite of course offerings to support the business needs of internal and external customer service. • Instructional team can develop a refresher course on interpersonal communication that is a web based, non instructor-led tutorial for employees, 1-hour in length. This can further to reinforce workplace behaviors the business is expecting. • Trainer can deliver to employees in future a 4-part training series using listening skills, interpersonal communication, business etiquette, and building rapport. This allows the Corporate University to add customer-focused skills trainings to course offerings. Instructional Plan Template | Slide 27

28. References • Adjah, Charles (2013). Evaluation Phase of ADDIE Model of Instructional Design-whether the solution to problem is successful. Retrieved from http://www.flickr.com/photos/crak/515974992/5 • E-learning Curve Blog (2013). Kirkpatrick‘s Guidelines for Evaluating Training Programs. Retrieved from http://michaelhanley.ie/elearningcurve/kirkpatricks guidelines-for-evaluating-training-programs/2010/07/19/ • Intulogy (2013). ADDIE Evaluation Phase. Retrieved from http://www.intulogy.com/addie/evaluation.html • McCarty, Michael (2013). The ADDIE Model. Instructional Design. Retrieved from http://gemini.utb.edu/rcorbeil/3320/projects/Sample_ADDIE_Model.mov • Rosenberg, Marc (10 July 2012). Learning Solutions Magazine. Marc My Words: Why I Hate Instructional Objectives. Retrieved May 20, 2013 from http://www.learningsolutionsmag.com/articles/965/marc-my-words-why-i-hate-instructional-objectives • University of Connecticut (2013). Assessment Primer: Writing Instructional Objectives. Retrieved May 20, 2013 from http://assessment.uconn.edu/primer/objectives1.html Instructional Plan Template | Slide 28