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Comprehensive IT Support Resources at UNCW

Access all your IT support needs at UNCW through our various platforms. Submit tickets for incidents, service requests, or access requests via itsrequest.uncw.edu or by calling 910-962-HELP. Utilize AskTAC for answers to frequently asked questions, announcements, and support links by visiting asktac.uncw.edu. Additionally, Skillport offers over 6,600 online courses, enhancing your professional skills. For IT lifecycle management, collaborate with lifecycle contacts to track inventory and request computer replacements. Stay informed by following us on Twitter.

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Comprehensive IT Support Resources at UNCW

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  1. ITSHelp Us Help You! Jarrett Piner Dana Ward Tami Violette

  2. Wendia Jarrett Piner ITS Project Manager pinerj@uncw.edu

  3. Wendia – what can you do? • Submit tickets: • Incidents • Service Requests • Access Requests • Lookup tickets: • View Announcements:

  4. Wendia – how do you access it? itsrequest.uncw.edu

  5. How else can you submit a ticket? 910-962-HELP (4357) tac@uncw.edu

  6. AskTAC

  7. AskTAC – what can you do? • Find Answers: • Favorites: • Filter By:

  8. AskTAC – what can you do? • Frequently Asked Questions: • Announcements: • Did you know:

  9. AskTAC – what can you do? • Support Links: • Top Answers Tab:

  10. AskTAC – how do you access it? asktac.uncw.edu Log in with your UNCW e-mail username and password

  11. SkillPort Dana Ward Learning Systems Specialist wardd@uncw.edu

  12. What is Skillport? • Skillport is UNCW’s online training portal • 6,600 courses • 23,900+ books • 6,100 instructional videos • Leadership, team building, communication skills • MS Office, Photoshop, Windows 8 • Unlawful Workplace Harassment

  13. Professional Development • Learning programs • Business and IT certifications • HRCI (Human Resources Certification Institute) • Microsoft Office Specialist on Microsoft Office 2010 or 2013 • IT Professional certifications • Certificate of Completion

  14. Skillport – how do I access it? • https://myseaport.uncw.edu

  15. Lifecycle Tami Violette Director, Classroom and Computer Technology Services violettet@uncw.edu

  16. What is Lifecycle?

  17. Lifecycle Criteria • Primary computer • Full-time Faculty/Staff • Non-receipts areas • Labs/Classrooms • 5+ years old • One in – one out

  18. Timeline • Aug/Sept – verify Lifecycle Contacts • Sept/Oct – call sent to Lifecycle Contacts • Oct/Nov – requests sent back to ITS • Nov/Dec – ITS verifies requests • Dec/Jan – machines ordered • February – distribution begins

  19. Who are the Lifecycle Contacts?

  20. What Is Your Responsibility? • One in – One out • Work with Consultant on Trickle Down • Track your computers • Complete your inventory • Notify your lifecycle contact when you’re “up”

  21. Lifecycle Reference Info/Links • SSRS Reports – to review your inventoryhttps://reports.uncw.edu/ReportsITSDComputer TrackingITSD Computer Inventory by Dept • To Transfer Computershttps://myseaport.uncw.eduLog inClick on Administrative Services tabComputer Transfers

  22. Follow us on Twitter! twitter.com/uncw_its

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