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The Good, the Bad and the Ugly Dealing with Conflict in the Workplace

The Good, the Bad and the Ugly Dealing with Conflict in the Workplace. Mona Lee Pearl. Mona Lee Pearl, SPHR HR Consultant for Wyoming SBDC EVP of Align MS in Management; emphasis in HR Management Certified Senior Professional in HR (SPHR)

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The Good, the Bad and the Ugly Dealing with Conflict in the Workplace

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  1. The Good, the Bad and the UglyDealing with Conflict in the Workplace Mona Lee Pearl

  2. Mona Lee Pearl, SPHR • HR Consultant for Wyoming SBDC • EVP of Align • MS in Management; emphasis in HR Management • Certified Senior Professional in HR (SPHR) • Over 30 years of experience as a leader, manager, consultant and trainer Conflict in the Workplace

  3. Objectives Define conflict and what role different positions play in dealing with conflict Review the five-step process for dealing with conflict in the workplace Examine an HR professional’s role as a facilitator Review the communication model for achieving better communication Conflict in the Workplace

  4. What is Conflict? • Communication • Problem Solving Conflict in the Workplace

  5. Purpose Your Role as HR Professional • Everyone has a right to work in an environment free from: • Harassment • Discrimination • Acts of violence Conflict in the Workplace

  6. Your Role as a Participant Conflict in the Workplace

  7. The 5 Steps • Prevent • Stop • Define the Problem • Determine Ideal Outcomes • Negotiate Conflict in the Workplace

  8. Step 1: Prevent • EQ or people skills • Problem solving skills Conflict in the Workplace

  9. Step 2: Stop • Take a break • Remove the emotion Conflict in the Workplace

  10. Step 3: • Define the Problem • Emotion may cloud the real issue • Effective communication is essential Conflict in the Workplace

  11. Active Listening • Listen without forming a response • Don’t make assumptions • Minimize distractions • Ask for clarification Conflict in the Workplace

  12. Conflict in the Workplace

  13. Step 4: Determine Ideal Outcomes • What is the ideal outcome for each party? • What is the probability each person will get what they want? Conflict in the Workplace

  14. Step 5: Negotiate a Compromise • What are the common, overlapping goals? • What can each person live with? Conflict in the Workplace

  15. HR Pro as Facilitator • Remain neutral • Don’t allow people to gang up Conflict in the Workplace

  16. How do I put the pieces together? • Working with emotion • Practicing conflict resolution • Making a plan Conflict in the Workplace

  17. Questions? Conflict in the Workplace

  18. Contact Align Mona Lee Pearl 307-772-9100 pearl@TheAlignTeam.org www.TheAlignTeam.org Conflict in the Workplace

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