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Enhancing NHS Library Services with Portals and Web 2.0 Technologies

This report explores the South Tees Hospitals NHS Foundation Trust's adoption of information portals and Web 2.0 technologies to improve library services. By creating a tailored Netvibes page, the Trust provides a customizable awareness tool featuring RSS feeds from journals, NHS Evidence, and relevant training events. It aims to maximize journal usage and assist continuous professional development (CPD) for individuals and departments. While feedback has been positive, challenges such as measuring hit rates and slow load times highlight areas for improvement.

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Enhancing NHS Library Services with Portals and Web 2.0 Technologies

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  1. Information Portals & Web 2.0 Technologies The South Tees approach Hugh Hanchard South Tees Hospitals NHS Foundation Trust

  2. WHY? • Provide a current awareness tool • Maximise journal usage • Could be tailored for individuals or departments • Would be available when THEY wanted to look at it • Aid their CPD

  3. WHAT • RSS feeds from journals available as full-text (some journals have more than one feed) • RSS feeds from NLH/NHS Evidence • RSS feeds for training events • Relevant web links (using Delicious) • Could also link to a wiki or blog

  4. How Pages tailored for each directorate • Created Netvibes page • Searched for relevant feeds, links and content • Populated page with content • Published page and asked for feedback • Actioned feedback

  5. Delicious • Access bookmarks/favourites over the Internet • Share bookmarks with others • Organise bookmarks with tags • Display bookmarks relevant to the dept/directorate • Use it to collate links from training you’ve conducted

  6. Issues/Results • Unable to easily measure hit-rates • Netvibes can be slow to load • Needs occasional check of feeds • Feedback was excellent

  7. Do you think Web 2 technologies… • Have little potential for NHS Libraries? • Have great potential but will only appeal to the more technically literate? • Have great potential and will appeal to most customers

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