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8. CA Module by Poltys

8. CA Module by Poltys. This application adds more features on Panasonic Communication Assistant. 8-1. CA Module by Poltys. Introduction Button on CA starts CA module to support several solutions. 8-2. CA Module by Poltys.

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8. CA Module by Poltys

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  1. 8. CA Moduleby Poltys This application adds more features on Panasonic Communication Assistant.

  2. 8-1. CA Module by Poltys IntroductionButton on CA starts CA module to support several solutions.

  3. 8-2. CA Module by Poltys Overview – ACD ReportsACD report adds more features to CA supervisor. Group Analysis / Agent Analysis / Graphical report / Export / Print PanasonicKX-TDE-NCP-NS ICD Group Log-in to PBX(or CA server) Ext 102 Ext 103 CA Multiplexor feature ofCA Module by Poltys Log-in to127.0.0.1 ADC Report feature ofCA Module by Poltys Ext 101Supervisor Panasonic CA Supervisor - Information from PBX (or CA server) to CA Supervisor is used.- CA supervisor AK is required.- CSTA MUX AK is NOT required. (Technically PBX treats this solutions as CA.) CA Supervisor

  4. 8-2-1. CA Module by Poltys Overview – ACD Reports (Screen) - For example, CA module monitors “Current Waiting Call” of CA Supervisor always and makes report of “Max. waiting Calls”.- CA supervisor has to work always. (Log-in to un-used extension is recommended.) CA Supervisor

  5. 8-3. CA Module by Poltys Overview – Conference BridgeMeet me conference and scheduled conference (Automatic call for conference) are provided by Poltys Appliance” hardware.It is connected to PBX as SIP phone. (CTI connection is not used.) PanasonicKX-TDE-NCP-NS One hardware supports multiple channels.Asterisk is used technically. SIP Ext AK SIP Extension Poltys Appliance(Linux) Panasonic CA CA Moduleby Poltys Log-in forsetting CA ProCA Supervisor CA Operator Max. 96ch

  6. 8-4. CA Module by Poltys Overview – Auto AttendantIncoming call can be transferred by name announcement instead of dial after listening to long AA message such as “For sales section, dial 1…For Alfred, dial 1. For Becky, dial 2.. ” Becky Step 2 Step 3Transfer to Ext 102 (Becky). PanasonicKX-TDE-NCP-NS SIP Ext AK SIP Extension Poltys Appliance(Windows) Panasonic CA EXT 101 Ext 102Alfred Becky Please tell the name you want to talk.. Step 1 CA Moduleby Poltys - Poltys Appliance Windows type is required. (Not Linux)- Text to speech and speech recognition function of Windows are used. Log-in forsetting CA Pro / CA OperatorCA Supervisor Max. 48ch

  7. 8-5. CA Module by Poltys Overview – Appointment ReminderCall is made to customer automatically and message is announced.Message is pre-programmed by text.This is useful when customer does not read e-mail. Step 2Answer Step 1Automatic Call PanasonicKX-TDE-NCP-NS Customer SIP Ext AK SIP Extension Step 3Automatic Announce Poltys Appliance(Windows) Panasonic CA Hello this is Panasonic Car Service.Inspection is required for your carin the next month. Please contact 01-234-5678 for reservation. CA Moduleby Poltys - Poltys Appliance Windows type is required. (Not Linux)- Text to speech and speech recognition function of Windows are used. Log-in forsetting CA Pro / CA OperatorCA Supervisor Max. 48ch

  8. 8-6. CA Module by Poltys Overview – Outbound DialerCall is made to customer automatically and CA user talks with the customer using extension phone. CA user can program several customers to contact and activate this feature when CA user is not so busy. Step 2Answer PanasonicKX-TDE-NCP-NS Customer Outbound Dialer is useful after no response for Auto Attendant for example. Automatic Call Step 1Automatic “Make Call” to customer CA Multiplexor by Poltys Log-in to127.0.0.1 Outbound Dialerby Poltys Ext 101CA user Panasonic CA CA Pro / CA OperatorCA Supervisor

  9. 8-7. CA Module by Poltys Programming Hint 127.0.0.133334 8250Password 8250Password 10.64.213.23333334 PanasonicKX-TDE-NCP-NS10.64.213.233 for example

  10. 8-8. CA Module by Poltys Contact Contact above for followings and so on.- get latest software and manual.- buy software license.- report software trouble.- request feature improvement. http://www.poltys.com/

  11. 8-9. CA Module by Poltys License

  12. 8-10. CA Module by Poltys Reference • Product Leaflet (One for each CA Module) • Use Case (One for each CA Module ) • One page description regarding on how customers use the solution • Sales Presentation (One presentation for all five CA modules) • Product description, features, licensing, benefits to customer, how to position, how to sell • Technical Training Materials (One for each CA Module ) • You Tube Videos • http://www.youtube.com/playlist?list=PLt0yIYC6DZ5l3QZj9ihjXznEun_UXCXXP • Operation Manual (One for each CA Module • Case studies (One for each CA Module) • Special Webpage • http:///www.poltys.com/ca-modules

  13. End of Document

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