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ASE Technician Certification: An Inside Look

Presentation to: Arkansas Truck Association – Maintenance Council Springdale, AR January 9, 2007 Chuck Roberts Executive Director, Industry Relations. ASE Technician Certification: An Inside Look. Agenda. ASE Background Certification Program Features Value Proposition Questions.

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ASE Technician Certification: An Inside Look

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  1. Presentation to: Arkansas Truck Association – Maintenance Council Springdale, AR January 9, 2007 Chuck Roberts Executive Director, Industry Relations ASE Technician Certification:An Inside Look

  2. Agenda ASE Background Certification Program Features Value Proposition Questions

  3. ASE Mission Established in 1972 as a non-profit organizationdedicated to improving the quality of automotive service and repair through the voluntary testing and certification of automotive service professionals.

  4. ASE Background Founded as alternative to mandatory technician licensing NADA/MVMA “founding fathers” Voluntary program Supported and endorsed by OE manufacturers and aftermarket

  5. 30+ Years of Growth 4 Tests 163 Test Centers 1 Test Area 1972 2006 • 49 Tests • 750 Test Centers • 11 Test Series

  6. Test Series Automobile Medium/Heavy Truck Collision Repair / Refinishing and Estimating Engine Machinists Parts Specialists Alternate Fuels School Bus Truck Equipment Specialty Series Service Consultant Transit Bus

  7. Certification Defined Passing Score 2 Years Work Experience Good For 5 Years

  8. Industry Involvement Definition / Design Development Maintenance Passing Score • Technical Competence • Job-related • Credibility

  9. Workshop Profile 15-20 Subject Matter Experts (SME) 40% working practitioners Facilitated by ASE Technical Staff

  10. Test Question Development Questions Address Diagnosis & Repair No Product-Specific Questions No Theory Questions

  11. Test Question Validation Consensus of Workshop Group Embedded in ASE Exams Not Considered in Scoring Performance Tested Difficulty Level Established Discrimination Ability Determined

  12. It’s More than a Patch NATEF – Certification for Vocational Education Programs CASE – Certification for Training Providers; CEUs for Training Blue Seal of Excellence Recognition Program Team ASE

  13. ASE Value Proposition 2005 Validation Study: Ongoing validation studies show positive correlations between the number of ASE certifications held by a technician and each of these indicators. Accuracy Productivity Performance Compensation

  14. Value - Accuracy

  15. Value - Productivity

  16. Value - Performance

  17. Value - Compensation

  18. Other Value Metrics • Total Parts Cost • Returned Parts • Breakdowns • Overtime • Turnover • Other?

  19. Parts Effect City of Salisbury, NC

  20. Success Story “…vehicle maintenance costs have dropped 32% while fleet quality has improved by 40% on chassis audit scores and 11% on equipment scores…At the same time, breakdowns have decreased from an average of two per truck, per year, to one every four years.” Florida Power & Light

  21. Success Story “[We are] able to attract better caliber technicians, resulting in fewer comebacks. Our ASE program is a morale builder for technicians. Our Fleet size has increased by 1/3 over the last ten years, without any increase in staff size.” Montgomery County (MD) Department of Public Works

  22. $130 - $700 Monthly Stipend Turnover Decreased from 35% to less than 5% Comeback Rate Dropped from 65% to less than 1% Overtime Reduced by 35% Success Story Department Arizona of Transportation

  23. W I I F M Opinions from a recent survey of Fleet Managers 96% Preference in hiring ASE Technicians 85% Works more accurately 81% More Likely to FIR, the 1st Time 80% Better Attitude Toward Work 76% Can Handle More Difficult Jobs 75% Better on-the-job Skill 62% Better Work Habits

  24. Paper & Pencil Test Administration Two Test Sessions per year - May and November Three nights @ 4¼ hrs. each Session 750+ U.S. locations Lowest Cost Professional Credential Registration Fee - $32 Test Fee - $27 (most tests)

  25. Test Registration - PPT Online @ www.ASE.com* Mail payment & registration form to: ASE/ACT P.O. Box 4007 Iowa City, IA 52244 Toll free @1-866-427-3273* Open March 1, 2007 Registration Deadline: March 31, 2007 * Visa, MasterCard, American Express or Discover required

  26. Computer-Based Test Administration Two Test Sessions per year January – February July – August Five Week Testing by Appointment 230 U.S. locations Convenient, Flexible, Instant Results

  27. Test Registration - CBT Test Session Runs to August 22 Telephone Registration Only 1-877-526-6929 Cost: Registration Fee - $70 Test Fee - $37 (most tests) Registration Deadline: February 22, 2007 * Visa, MasterCard, American Express or Discover required

  28. Thank you! For more information visit our websitewww.ASE.com

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