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STORAGE MANAGEMENT/MASTER: The Storage Control Center

This presentation discusses the challenges, requirements, infrastructure, and service-level management in storage control. It also covers topics such as reporting and monitoring, risk, and opportunity in storage management.

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STORAGE MANAGEMENT/MASTER: The Storage Control Center

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  1. STORAGE MANAGEMENT/MASTER:The Storage Control Center SRM, Performance Monitoring and Operations Jenney Fields Senior Consultant GlassHouse Technologies, Inc.

  2. Agenda • Challenges • Requirements • Infrastructure • Service level management • Reporting / monitoring • Risk • Opportunity

  3. Challenges • Increasing volumes of data • Shrinking backup windows • Increased regulatory obligations • IT pressed for efficiency and drive cost down • Toolsets

  4. Requirements • Plan for existing and future state • Define infrastructure requirements • Service level management • Determine reporting/monitoring/alerting/ performance requirements • Tools • Skills

  5. Infrastructure requirements • Know your data • Determine the value of the data • Recognize the value of data changes over time • Map data to services based on value • Data classification • Prioritization of resources • Policies to meet objectives • Quantify for growth

  6. High High High Med Med Med Low Low Low Optimize data lifecycle: Data classification and architecture Elements System Drug Application Storage Backup/ Restore Business Regulatory Archive Disaster Recovery Security Requirements Analysis RTO Availability RPO Data Loss Data Value 21 CFR Part 11 Share holders SEC Criticality Of Data Criticality For Restore Data Classification xxx xxx xxx xxx xxx xxx Data Policies for each class: Storage Backup/Restore Archiving Security Disaster Recovery Define: 1.Logical Data Classes 2.Occupancy 3.Data Management Policies Regulated Business Critical Other DC1 RH DC2 RM DC3 RL DC4 BH DC5 BM DC6 BL DC7 OH DC8 OM DC9 OL Physical Mapping & Tier Design TIER1 TIER2 TIER3 TIER4 DC1 RH DC4 BH DC2 RM DC3 RL DC5 BM DC7 OH DC6 BL DC8 OM DC9 OL Architecture System Policies Storage Backup/ Restore Archive Disaster Recovery Security

  7. Service level management • Policies/SLAs/SLOs/Best practices • Proactive structured practices that document processes • Measurable and specific service expectations • Align and support strategy and objectives of business • Understand expectations, requirements and priorities • Clearly articulate service offerings • Facilitates communication and agreement • Evaluate service

  8. End-to-end reporting • Discovery from application to LUN • Track • Capacity planning of storage and backup devices • Current and future obligations • Manage utilization of existing devices • Determine impact of current and future obligations • Determine trends • What is being consumed today? • Expectations of consumption for future

  9. End-to-end monitoring • Usage • Understand how resources are used • Defines what is needed and when • Monitor flow of data from devices to applications • Status of storage devices • Status of backup jobs • Performance of storage and backup devices • Thresholds • Ensure meeting of service levels • Alerting: Notification • Anticipate outages

  10. Tools • Assess capabilities of tools • Gap analysis • Tools to requirements • Assess the impact of tools on environment • Vendor relationships and partnerships

  11. Skills • Assess current skills • Map skills to requirements of current and future state • Create roadmap to remediate gaps • Training • Consultants

  12. Risk • Unable to meet provisioning requirements • Unacceptable application performance • Inability to meet backup windows • Inability to report adequately on environment • Multiple toolsets lead to increasing inefficiencies • Data is not available and/or recoverable

  13. Opportunity • Plan often, plan early • Determine methodology to meet evolving requirements • Integrate current processes / practices • Create a roadmap for future • Tools / Skills • Automation vs. manual

  14. Summary • Volume of data is increasing while backup windows are shrinking • Understand requirements • Data lifecycle management • Service level management • Reporting and monitoring are key

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