The 10 Most Influential Leaders In Cloud Tech,2024

VOL 03 I ISSUE 12 I 2024 The 10 Most Influential Leaders Leaders Leaders in Cloud Tech in Cloud Tech in Cloud Tech 2024 Boon or Bane How to Define Cloud Compu?ng? Cloud Visionaries Unveiling the Strategies and Innova?ons of Cloud Compu?ng and Metaverse Mourad Younes Cloud & Services Segment Leader MEA Region Schneider Electric The Innovate, Adapt, Succeed: Mourad Younes Approach in the Cloud Revolution

The sustainable success of digital transformation comes from a carefully planned organisational change management process.

E Editor’s Note Fueling Innovation in Cloud Technology I n the realm of technology, where innovation is the lifeblood, leaders in cloud technology stand as modern-day titans, shaping the landscape with their vision and prowess. They're not just captains of industry; they're the architects of the future, wielding their influence to drive extraordinary advancements and foster a culture of creativity and ingenuity. At the helm of every groundbreaking innovation are visionary leaders who possess the foresight to anticipate tomorrow's needs and challenges. These leaders aren't just focused on the present; they're constantly peering into the horizon, discerning trends, and envisioning possibilities that others might overlook. Their keen foresight guides their strategic decisions, steering their organizations towards uncharted territories and catalyzing transformative change. Complacency is the enemy of progress. Leaders who champion innovation understand the importance of pushing boundaries and taking calculated risks. They foster a culture where experimentation is encouraged, failure is seen as a stepping stone, and disruptive ideas are embraced rather than shunned. Their fearlessness emboldens their teams to think outside the box, paving the way for breakthrough solutions that redefine what's possible in the cloud. True leaders don't just dictate; they empower. They recognize that innovation thrives in an environment where individuals feel valued, supported, and empowered to unleash their full potential. These leaders cultivate a culture of inclusivity and collaboration, where diverse perspectives are celebrated, and everyone has a seat at the table. By fostering a sense of ownership and autonomy, they inspire their teams to dream big and pursue their boldest ideas with conviction. They're quick to pivot in response to shifting market dynamics, technological disruptions, and evolving customer needs. Moreover, they exhibit resilience in the face of adversity, turning setbacks into opportunities for growth and learning. Their ability to navigate uncertainty with poise and resilience is a testament to their leadership prowess. Behind every revolutionary innovation lies a passionate advocate, someone who fervently believes in the transformative power of technology to drive positive change. The 10 Most Influential Leaders in Cloud Tech, 2024, are not just captains of industry; they're evangelists, spreading the gospel of innovation far and wide. They're relentless in their pursuit of excellence, inspiring others with their infectious enthusiasm and firm devotion to push the boundaries of what's possible. Embark your odyssey—a delightful read waiting to unfold before your eyes. Anish Miller

Innovate, Adapt, Succeed:The 08 Mourad Younes C O V E R Approach in the Cloud Revolution Profiles Chris Gilbert Innova?ng Security into Cloud Tech Leadership 16 S T O R Y 24 Nikki Blake Inspiring Progress in Cloud Innova?on Articles Boon or Ban How to Define Cloud Compu?ng? 20 Cloud Visionaries 28 Unveiling the Strategies and Innova?ons of Cloud Compu?ng and Metaverse

Featured Person Company Name Brief Chris brings a diverse skill set encompassing risk mitigation, system design, professional services, risk management, security, and more, offering valuable insights to the industry. Security Pros Franchising, LLC securitypros-usa.com Chris Gilbert Owner Pooja M Bansal Editor-in-Chief Christopher Durand Executive Director, Cloud Security Team Christopher is leveraging comprehensive NIST controls expertise to provide innovative and strategic solutions in a constantly changing threat environment. CVS Health cvshealth.com CONTENT FOLLOW US ON Julie Elkins Exam Prep Curriculum Developer Julie has a background in technical training from Linux Academy and A Cloud Guru and has earned 11 AWS Certifications. Amazon Web Services (AWS) aws.amazon.com WE ARE ALSO AVAILABLE ON Kiran Minnasandram Vice President & CTO FullStride Cloud Kiran's primary role is to drive innovation and empower organizations by providing them with state-of-the-art solutions. Wipro wipro.com DESIGN With over three decades of global experience across organizations, Srinivasan's expertise lies in Business and IT Strategy, leading business transformation, strategic execution with financial acumen. Mohan Srinivasan Vice President, Cloud Engineering - Center of Excellence, JAPAC CONTACT US ON Oracle oracle.com SALES Mourad Younes Cloud & Services Provider Segment Leader MEA region With over 15 years of experience in sales management, business development and product management, Mourad is a determined professional with strong interpersonal and negotiation skills. Schneider Electric go.schneider-electric.com Nikki Blake Head of Sales and Marketing for Africa Nikki is an experienced Sales & Marketing professional with a demonstrated history of success and a passion for people and the community. Bergvik Group bergvik.com TECHNICAL Nysia is a senior programme manager, who leads and delivers complex business transformation programmes enabled through technology innovation and change. Nysia Sewell Partner Deloitte deloitte.com SME-SMO Sanjeev Kumar Chief Executive Officer Sanjeev Kumar has a strong background in leadership and technology roles. In his current position, he drives digital transformation for various industries. Eficens Systems eficens.ai Stephen Scharf Managing Director & Global Chief Information Security Officer (CISO) sales@ciolook.com Stephen has spent the last 17 years as a CSO/CISO reporting directly to executive management and frequently presenting to Boards of Directors. BlackRock blackrock.com March, 2024

Innovate, Adapt, Succeed:The Mourad Younes Mourad Younes Cloud & Services Segment Leader MEA Region Schneider Electric Approach in the Cloud Revolution C o v e r environment that are unknown or unclear. ““ S t o r y I've come to realize that true leadership involves recognizing the limits of one's knowledge and understanding that there are aspects within any

Venturing into the realm of cloud and service providers, seeking guidance from a seasoned leader with a knack for driving business growth and innovation can be daunting. Consider encountering a leader—a dynamic and successful business manager with over 15 years of experience, adept at navigating shifting business environments and dynamic economies. Meet Mourad Younes, the Cloud & Services Segment Leader for the MEA Region at Schneider Electric. face of adversity. “Cloud computing emerged as a lifeline during the pandemic,” explains Mourad. “It not only facilitated remote work but also enhanced efficiency in ways previously unimaginable.” that valuable information is not overlooked amidst the noise.” When faced with significant challenges or opportunities, Mourad stresses the importance of decisive action. “We must be agile in our response,” he urges. “Whether it's adopting new technologies or addressing potential threats, prompt action is crucial for maintaining our competitive edge.” Mourad's approach revolves around staying informed, fostering collaboration, promoting openness, and taking decisive action in the face of change. The transition to cloud computing wasn't just about survival—it was about thriving in the new normal. “We assisted our clients in transitioning to cloud solutions,” says Mourad, “and now, it's become the norm for businesses worldwide.” The momentum behind cloud adoption is undeniable. “Gartner's forecast speaks volumes,” says Mourad. “By 2025, the majority of organizations will prioritize cloud technology, underscoring its critical role in modern business strategies.” In a world where adaptability and strategic prowess are paramount, Mourad stands out as an inspiration. His journey is characterized by excellence, marked by a track record of success in sales management, account management, business development, and product management within the cloud and services providers industry. With a determination matched only by his strong interpersonal and negotiation skills, he has implemented the best strategic practices to propel businesses forward. He's a transformation agent, shaping the future of cloud and services provision in the MEA Region. Adapting to the Cloud The pandemic accelerated a shift that was already underway, catapulting cloud computing to the forefront of organizational priorities. “Cloud technology isn't just a trend—it's a necessity for staying resilient in an unpredictable world,” states Mourad. Understanding the client's needs is paramount. Mourad stresses the importance of tailoring solutions to meet specific requirements. It's a continuous process that starts from day one and extends until the solution is successfully implemented. In his role, Mourad emphasizes the need for engagement and transparency. “We strive to anticipate challenges and keep our clients informed every step of the way,” he explains. This builds trust and ensures delivering solutions that exceed expectations. Teamwork to Autonomy Responsible for piloting business growth within the industry, Mourad's vision extends beyond mere profit margins. He's committed to fostering innovation, sustainability and customer-centricity in every aspect of his work. “In my career journey, I've come to realize the immense power of team autonomy and individual leadership,” shares Mourad, reflecting on a pivotal moment shaping his leadership style. Recent trends in the cloud computing market further underscore the significance of strong client relationships. Mourad notes that the growth in cloud infrastructure spending speaks volumes. “Cloud infrastructure services spending increased by 29% in a quarter compared to the previous year,” he stresses, indicating a rapidly expanding market. It's clear that businesses are increasingly turning to cloud solutions to meet their evolving needs. Of particular note is the shift among small and medium-sized businesses towards cloud services. Mourad emphasizes that with a significant portion of 57% SMB workloads and 56% SMD data now residing in public clouds in 2022, tailored solutions for this segment are crucial. He strongly believes in fostering teamwork and acknowledging the unique contributions of each team member. Thriving in the New Normal In today's rapidly changing landscape, the ability to navigate crises effectively is paramount. “The COVID-19 pandemic served as a wake-up call, revealing the vulnerabilities of traditional data storage and processing methods,” notes Mourad. Many companies found themselves ill-prepared for the sudden shift to remote work. Enter cloud technology, a game-changer in the unpredictable world.““ driving sustainable growth through mentorship and strategic focus. For Mourad, leadership is about empowering others to take charge. “I encourage my team to take ownership of their regions and lead with confidence,” he affirms. This approach not only unleashes their potential but also fuels strategic thinking. By entrusting autonomy, Mourad's team can delve deeper into their strategic goals. “We're able to execute our plans with precision, setting ourselves apart from competitors,” he explains. “Our focus is on achieving sustainable growth, driven by a culture of leadership at every level.” Leading Through Change “In our industry, the landscape is constantly evolving, influenced by a multitude of factors,” observes Mourad. From global health crises to geopolitical shifts and technological breakthroughs, staying informed is essential. Moreover, the rise in demand for multi-cloud solutions highlights the complexity of customer requirements. “Businesses are seeking value and flexibility in their cloud solutions,” explains Mourad. The increasing preference for multi-cloud solutions by 89% of businesses indicates a diverse and complex customer requirement landscape. Mourad's approach accentuates the importance of understanding client needs, fostering transparency and offering tailored solutions in an evolving cloud computing landscape. For Mourad, collaboration is key to navigating these changes. “We must maintain strong connections across different domains,” he emphasizes. This involves actively engaging with colleagues, attending industry events and staying updated through various media channels. Central to success in this ever-changing environment is fostering a culture of openness. “We need an environment where everyone feels empowered to share their insights and perspectives,” he asserts. “This ensures Central to Mourad's strategy is the concept of mentorship. “Experienced team members mentor newcomers, ensuring the transfer of knowledge and fostering a culture of continuous improvement,” he states. This allows for dedicating more time and energy to refining the strategies and driving excellence across the board. Mourad's leadership philosophy centers on empowering individuals, fostering teamwork and Cloud technology isn't just a trend—it's a necessity for staying resilient in an

Future-Proofing Strategies Mourad's team remains vigilant, analyzing trends and innovations to better serve their clients and stay at the forefront of the industry. expenses from redoing work later is key. A robust security framework not only protects but also enhances the efficiency and effectiveness of cloud services driving innovation forward. “We're constantly analyzing current trends in our industry to stay ahead,” shares Mourad, emphasizing their proactive approach. He adds, “We share our insights through various channels—white papers, blogs, social media, and in- person interactions.” This analysis isn't limited to popular trends alone. Mourad explains that his team is considering a wide range of technologies relevant to the business to ensure a comprehensive approach. Seizing Opportunities Collaboration and Progress Mourad recognizes the evolving landscape of cloud computing is driven by AI and the emergence of the Metaverse and sees it as an opportunity to enhance their services and uphold their commitment to innovation and sustainability. He observes that the rise of AI and the looming presence of the Metaverse are reshaping cloud computing, highlighting the transformative impact of these technologies. AI requires a fresh architectural approach to handle big data efficiently, raising questions about power and cooling needs. Mourad's leadership journey exemplifies how challenges can be turned into opportunities through collaboration and a shared commitment to sustainability. “Reflecting on my leadership journey at Schneider Electric, one major challenge was related to managing environmental impacts in cloud and service provider operations, particularly with data center energy use and CO2 reduction,” recounts Mourad. This issue, however, became a growth opportunity. “The main challenge was our operations' high energy consumption, which was environmentally concerning,” continues Mourad, highlighting the pressing nature of the problem. “We tackled this by focusing everyone on the common goal of decarbonization.” This meant not just cutting carbon emissions, but also building a shared responsibility and collective action mindset. “We encouraged open dialogues, allowing all parties to share their concerns and views, which was key to finding common ground.” The global cloud AI market is experiencing rapid growth. “Valued at USD 62.63 billion in 2023,” Mourad shares, “this expansion is driven by technological advancements and growing demands for virtualization, storage and analytics.” One area of focus is cloud and edge computing. Mourad notes that these technologies are steadily evolving with broad applications. Trends in 2024 focus on their expanding role including the integration of Generative AI, specialized quantum computing and advanced hybrid and edge solutions. For Mourad's company, this presents an opportunity. “We aim to augment our cloud services with innovative AI- driven solutions,” he explains, “in line with our commitment to sustainability and cutting-edge technology.” As a result of these efforts, the challenge transformed into an opportunity for collaboration and progress. “We saw increased proactive involvement across the ecosystem,” notes Mourad, “with service providers seeking energy- efficient solutions and a shift towards sustainable practices.” He also adds, “Our joint efforts started showing results, advancing us towards our decarbonization goals,” shares Mourad, highlighting the positive outcomes of collective action and shared responsibility. Building Blocks of Innovation Mourad stresses the symbiotic relationship between security and innovation in cloud services advocating for a proactive and integrated approach to both. In the realm of cloud services, balancing innovation with security is imperative, Mourad highlights the critical importance of this equilibrium. Security isn't just a foundation—it's the catalyst for innovation. According to a Gartner report, the future looks promising. Mourad reveals that by 2025, half of cloud data centers will deploy advanced robots with AI and ML capabilities resulting in 30% higher operating efficiency. and plan strategies accordingly. ““ Global Expansion and Sustainability For instance, Accenture's approach underscores this synergy. “Ninety-five percent of their applications are in the public cloud, supported by a platform economy that prioritizes security,” explains Mourad. This strategy has yielded impressive results, including a 70% reduction in build costs and a threefold increase in speed for build and go-live operations compared to legacy security tools. In an era of intense competition, products and services must align with clients' expectations for innovation, cost-effectiveness and sustainability. Cloud services are continuously expanding, with new offerings being developed to fill gaps in domain- and industry-specific needs, thereby enhancing innovation, agility and scalability. Additionally, a strong commitment to sustainability is vital, as cloud providers strive to reduce carbon footprints and improve energy efficiency. Leaders should be aware of the slowing growth and penetration in the cloud industry Moreover, integrating security from the outset proves cost-effective in the long run. Avoiding additional

Global coverage is also expanding, with cloud services now available in most commercial centers worldwide, offering high bandwidth and optimized performance. Mourad’s opinion, “However, leaders should be aware of the slowing growth and penetration in the cloud industry and plan strategies accordingly.” Keeping pace with these trends will enable leaders to navigate this fast-moving industry effectively and make a significant impact . and leveraging their strengths to navigate through unknown territories. Subscribe Subscribe Today Today Today Today “Adopting this mindset has shifted my perspective from being a leader who tells people what to do, to one who learns from others to better understand what needs to be done,” states Mourad. For him, it's a humbling and empowering experience that has not only enhanced his effectiveness as a leader but also enriched the collective knowledge and capabilities of the team. He shares, “By embracing what I don't know, I've been able to foster a culture of continuous learning and adaptability, which is crucial in today's ever-evolving landscape.” The Power of People Mourad highlights the importance of nurturing a culture of growth and innovation within the team, ensuring they are well-equipped to meet and exceed client expectations. “Our team's success hinges on our consistent investment in our people,” emphasizes Mourad, underlining the critical role of employee development. To outperform competitors, the need is for each team member to be a step ahead of their counterparts. Crafting a Winning Strategy For professionals aspiring to leadership roles within the cloud and services providers sector, Mourad offers valuable insights, “my advice would center on the crucial importance of customer orientation and customer intimacy.” CHOOSE OUR SUBSCRIPTION 1 Year 12 Issues $250 6 Months 6 Issues $130 “That's why we prioritize a culture of continuous learning, career development, experimentation, and risk-taking,” explains Mourad. By doing so, the team creates a dynamic and fulfilled workforce that is always ready to respond to the company’s clients' needs with energy and creativity. It involves deeply understanding the needs of the target customers where Mourad stresses the depth of comprehension required. “Not just superficially, but in a way that appreciates their short, medium and long-term goals and challenges.” 3 Months 3 Issues $70 1 Month 1 Issue $25 Uncertainty to Empowerment To effectively implement this philosophy, building a strong team is essential. This team should be driven by the principle of developing close relationships with clients enabling a profound comprehension of their needs, expectations and aspirations. Such understanding allows to tailor services and solutions more accurately to meet specific requirements, explains Mourad weighing the practical implications of customer intimacy. Mourad's journey underlines the transformative power of embracing uncertainty and fostering a culture of collaborative learning and adaptability within a team. “The most unexpected yet profoundly impactful lesson I've learned is the importance of acknowledging and embracing the unknown,” shares Mourad. “Early in my career, I often perceived leadership as having all the answers. However, I've come to realize that true leadership involves recognizing the limits of one's knowledge and understanding that there are aspects within any environment that are unknown or unclear.” Stay in the known. Subscribe to CIOLOOK Get CIOLOOK Magazine in print, and digital on www.ciolook.com “Additionally, a key aspect of the company’s strategy should be the integration of sustainability into your value proposition,” advises Mourad. In today's world, where environmental and social responsibility is increasingly important ensuring that a company’s offerings align with these values can set one apart and resonate deeply with clients. This insight has significantly influenced Mourad’s approach to leadership. Mourad continues. “Now, I prioritize identifying areas of uncertainty or gaps in my understanding.” Once he recognizes these gaps, the next crucial step is to assemble a team with the necessary skills and expertise to address them. This approach fosters a collaborative environment where leadership is not about directing others with a rigid set of instructions, but rather about learning from the team

Chris The cornerstone of our success lies in the me?culous nature of our discovery process and the thorough risk assessment undertaken during our first mee?ng Gilbert Chris Innovating Security into Cloud Tech Leadership hrisGilbert, based in Sellersburg, Indiana, C experience from previous roles at Security Pros, LLC. A New Washington High School graduate from 1990 to 1994, Chris Gilbert brings a diverse skill set encompassing risk mitigation, system design, professional services, risk management, security, and more, offering valuable insights to the industry. The profound impact it had on the overall client experience became a transformative factor influencing my decision-making. Witnessing the impact of embracing cloud-based services, I recognized the potential for enhanced efficiency, scalability, and adaptability. This experience played a significant role in steering my trajectory towards the adoption of cloud-based solutions in the realm of access control. United States, is the owner and founder of Security Pros, LLC, leveraging extensive In your role, how do you balance staying at the forefront of technological advancements with maintaining a strategic vision for your team and organization? The journey into a career in cloud technology wasn't a predetermined choice for Chris; rather, it unfolded organically over time. His introduction to the security industry traces back to late 1997, and over the years, a fearless mindset toward change has been a defining attribute. Chris Gilbert Owner and Founder Security Pros LLC with a new client.“ We have strategically aligned ourselves with partners and customers who aren’t afraid to push the boundaries of innovation in their products and services. The deliberate choice to collaborate with such forward- thinking groups has not only been a testament to our commitment to staying at the forefront of the industry but has also required us to embrace change regularly. This fearlessness has enabled a steadfast focus on consistently innovating service offerings. The transition to a cloud technology career reflects a commitment to embracing change and advancing the innovative landscape within the market. Adapting our offerings and restructuring our company around these powerful partnerships has been a significant aspect of our journey. While the process is undoubtedly challenging, the overall effect on our team has proven to be significantly less than if we were to undergo a substantial shift in our technology offerings or if we introduced multiple options within the same technological realm. Below are highlights of the interview: As a leader in Cloud Tech, can you share a defining moment in your career that significantly shaped your perspective on cloud technologies and leadership? In the initial stages of my journey deploying access control systems, I encountered challenges associated with selling software and computers. One persistent issue that posed a threat to the security and integrity of the solutions was the high turnover rate. It became evident that a more dynamic approach was needed to address these concerns. In 2002, I was introduced to the concept of hosted access control. To synchronize our operations and maximize the benefits of these partnerships, we've aligned our teams with our warehouse processes and billing systems around a central framework. This strategy not only streamlines our internal workflows but also enhances our agility in responding to the evolution of technology. 16 17 www.ciolook.com | March 2024 | www.ciolook.com | March 2024 |

Can you describe your leadership style in the context of leading teams involved in the development and implementation of cloud solutions? As a leader, how do you foster collaboration between different teams, especially between IT and business units, to ensure the effective integration of cloud technologies into overall business strategies? For opportunities that hold substantial strategic value, such as national or global accounts, a deliberate effort is made to instigate a shift in the collective mentality. This involves investing time and resources to align the team's understanding with the evolving industry of cloud services and security protocols. I wholeheartedly endorse a fail-forward approach when it comes to leading teams, particularly in the dynamic realm of cloud technology. We consistently encounter unique challenges at every site or deploy- ment in this field, making adaptability and learning from experiences crucial. The cornerstone of our success lies in the meticulous nature of our discovery process and the thorough risk assessment undertaken during our first meeting with a new client. We need to dig deep into understanding the intricacies of the businesses we aim to assist, educate the customers on the potential impact our solutions may have, and critically evaluate whether our team is the optimal fit for the opportunity at hand. This holistic approach ensures that we not only align with the client's objectives but also position our team strategically to achieve our goals. Conversely, for one-off opportunities, we take a more cautious stance, with a layer of education among our team about the intricacies of the cloud landscape. While these opportunities might be approached with caution, the proactive initiatives serve as a foundation for future engagements. Anticipating policy changes down the road, we engage in these opportunities with the foresight that they may face changes, positioning ourselves strategically for conversations in the future. Empowering our teams to conduct thorough internal testing and deep training not only equips them with essential skills but also establishes a robust knowledge base. This foundation becomes instrumental as we navigate through the intricacies of different projects and deployments. Embracing a fail-forward philosophy means viewing setbacks not as roadblocks but as opportunities for growth and refinement. What, in your opinion, are the key trends or emerging technologies within the realm of Cloud Tech that leaders should be paying attention to in the coming years? Our track record reflects that success is most pro- nounced when we place our team in a position where victory is not just possible but highly probable. This involves a commitment to following known requirements and avoiding compromise. On the contrary, deviations into the "grey area," where people bend established principles, tend to lead to a loss, detrimen- tally affecting both an integrator and the client. As the landscape of cloud technologies evolves rapidly, how do you foster a culture of continuous learning and adaptation within your team? Several key trends demand our attention in the realm of deploying solutions, particularly in the context of video management. One critical aspect is the consideration of bandwidth and its utilization by the client before the solution is even sold. Traditionally, integrators have not always placed a significant focus on this factor, especially when dealing with video deployments. However, the implications of overlooking bandwidth considerations can be significant, impacting the overall success and longevity of deployments for the client. In the world of business, which is no stranger to constant change, a fail-forward approach holds true for virtually any industry. Acknowledging and learning from failures fosters resilience and contributes to the ongoing improvement of processes and strategies. By instilling a culture of continuous learning, we build a team where we can make iterations that allow us to use challenges as steppingstones toward success and stay true to the philosophy of progress and innovation in the cloud technology field. Effective collaboration, therefore, hinges on clear communication, directing efforts towards a shared direction where all stakeholders stand to gain. This partner mentality forms the bedrock of prosperous relationships, fostering an environment where mutual success is not only sought after but consistently achieved through a commitment to a transparent and mutually beneficial solution. centric solutions an integral part of our decision- making processes and thereby ensuring a holistic and informed approach to business strategy. Another important trend involves the integration and utilization of AI and analytics to enhance video management and make it more impactful for end-users. The strategic incorporation of these technologies can optimize operational costs and contribute positively to overall business operations. It is essential to recognize that deploying solutions that merely reduce operating costs without enhancing business operations might limit our potential for gaining referrals and expanding our businesses, ultimately diminishing their overall value. A crucial element in sustaining ongoing success is the promotion of a culture that, as a team, grasps the impact of cloud-centric solutions on various dimen- sions, from our business operations and financial outcomes to the personal lives of our team members and their families. This involves deliberately integrating cloud-related discussions into our meetings, strategically weaving them into our everyday operations. How do you navigate challenges related to security and compliance in the cloud environment, and what measures do you take to ensure data integrity and confidentiality? When transitioning to cloud-based services, it becomes imperative to have a genuine understanding of the specific restrictions imposed by the vertical markets targeted for service offerings. Within certain markets, there might exist restrictions rooted in outdated policies, firm business practices, or traditional methodologies. Leaders can effectively navigate by educating their team on cloud service advancements, emphasizing security benefits, and addressing drawbacks before pursuing specific verticals. We actively and continually influence the thinking of our team through consistent engagement in team chats and conversations. By fostering an environment where cloud-related topics are discussed and deeply contem- plated, we instill a collective awareness of the significance of these solutions. This deep understanding permeates our organizational ethos, making cloud- In navigating these trends, it becomes imperative for integrators to adopt a well-rounded perspective, ensuring that the solutions deployed not only address immediate technical considerations but also align with the broader business objectives of clients. This helps foster long-term success and value for both parties. 18 19 www.ciolook.com | March 2024 | www.ciolook.com | March 2024 |

Boon or Ban How to Define Cloud Computing? loud computing has emerged as a transformative technology C debates persist over whether cloud computing represents a boon or a bane. In this article, we delve into the definition of cloud computing and explore the advantages and challenges associated with this innovative technology. that revolutionizes how organizations store, process, and access data and applications. However, as its adoption proliferates, Understanding Cloud Computing: At its core, cloud computing refers to the delivery of computing services over the internet, allowing users to access resources such as servers, storage, databases, networking, and software on-demand. Instead of hosting applications and data on local servers or personal devices, cloud computing enables users to leverage remote servers and infrastructure managed by third-party providers. Key Characteristics of Cloud Computing: Cloud computing is characterized by several key features, including on- demand self-service, broad network access, resource pooling, rapid elasticity, and measured service. These characteristics enable users to scale resources up or down dynamically, pay only for what they use, and access computing resources from anywhere with an internet connection. Types of Cloud Computing Services: Cloud computing services are typically categorized into three main models: Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). IaaS provides virtualized computing resources such as virtual machines and storage, while PaaS offers platforms for developing, testing, and deploying applications. SaaS delivers software applications over the internet on a subscription basis. Advantages of Cloud Computing: Cloud computing offers numerous benefits for organizations and individuals alike. These advantages include cost savings, scalability, 20 21 www.ciolook.com | March 2024 | www.ciolook.com | March 2024 |

flexibility, accessibility, reliability, and enhanced collaboration. By leveraging cloud computing services, businesses can reduce capital expenditure on IT infrastructure, scale resources dynamically to meet fluctuating demand, and access the latest technologies without heavy upfront investments. computing in driving innovation, agility, and competitive advantage will only grow stronger. Legal and Regulatory Compliance: Compliance with legal and regulatory requirements is a critical consideration in cloud computing. Organizations must ensure that they adhere to data protection laws, industry regulations, and contractual obligations when storing and processing data in the cloud. Failure to comply with these requirements can result in legal consequences, fines, and reputational damage. Challenges and Concerns: Despite its benefits, cloud computing also presents several challenges and concerns. Security and privacy risks, data sovereignty issues, compliance requirements, vendor lock-in, and potential downtime are among the primary concerns associated with cloud adoption. Organizations must carefully assess these challenges and implement robust security measures and risk mitigation strategies to safeguard sensitive data and ensure regulatory compliance. Data Governance and Management: Effective data governance and management are essential for ensuring the integrity, availability, and confidentiality of data in the cloud. Organizations must establish policies, procedures, and controls for data classification, access control, encryption, and data lifecycle management. Implementing robust data governance practices helps mitigate the risk of data breaches, data loss, and unauthorized access. Impact on IT Operations and Workforce: Cloud computing has a profound impact on IT operations and the workforce. Traditional IT roles and responsibilities evolve as organizations migrate workloads to the cloud and adopt DevOps and agile methodologies. Cloud-native skills such as cloud architecture, automation, and containerization become increasingly important, driving demand for skilled cloud professionals. Vendor Management and Service Level Agreements (SLAs): Selecting the right cloud service provider and negotiating favorable service level agreements (SLAs) are crucial steps in cloud adoption. Organizations must carefully evaluate potential vendors based on factors such as security, reliability, performance, and customer support. Clear SLAs should be established to define service expectations, uptime guarantees, data protection measures, and dispute resolution procedures. Environmental Considerations: Another aspect to consider is the environmental impact of cloud computing. While cloud services offer energy- efficient infrastructure and enable resource optimization through server virtualization and consolidation, data centers still consume significant amounts of energy. Addressing the environmental footprint of cloud computing requires a concerted effort to increase energy efficiency, adopt renewable energy sources, and minimize waste in data center operations. Hybrid and Multi-Cloud Strategies: Many organizations adopt hybrid and multi-cloud strategies to balance performance, cost, and regulatory requirements. By leveraging a combination of public cloud, private cloud, and on-premises infrastructure, organizations can optimize workload placement, maximize flexibility, and mitigate vendor lock-in. However, managing hybrid and multi-cloud environments requires careful orchestration, integration, and governance. Future Trends and Outlook: Looking ahead, cloud computing is poised to continue its rapid evolution, fueled by advancements in technologies such as artificial intelligence, edge computing, and quantum computing. As organizations embrace digital transformation and harness the power of cloud-native technologies, the role of cloud 22 www.ciolook.com | March 2024 |

Nikki’s leadership approach aims to create a dynamic team that strategically integrates technological advancements to drive organizational success. Nikki Blake Head of Sales & Marketing Nikki Blake Inspiring Progress in Cloud Innovation Empowering Teams In the realm of leading teams in cloud solution development and implementation, Nikki’s leadership style blends vision, collaboration and adaptability: N ikki Blake the Head of Sales & Marketing at Bergvik Southern Africa (Pty) Ltd stands as a beacon of leadership in the cloud technology realm, where innovation unfolds at breakneck speed. Her journey into cloud technology wasn’t a deliberate choice but rather a natural progression driven by industry demands and innate curiosity. optimizes resource utilization. Enhanced Service Delivery: Cloud-based solutions meet the ever-increasing demand for seamless connectivity and remote accessibility. Ÿ Visionary Leadership: Communicating a compelling vision aligns team efforts with strategic objectives, providing purpose and direction. Collaborative Approach: Fostering an inclusive environment value diverse perspectives. Encouraging open communication enables collective brainstorming and problem-solving, crucial in the dynamic cloud landscape. Adaptability and Agility: Cultivating an adaptive style recognizes the fast- paced nature of cloud technology. Embracing change and fostering an agile mindset enable swift responses to evolving requirements. Empowerment and Autonomy: Providing autonomy empowers team members, fostering ownership and innovation while also cultivating accountability and innovation. Continuous Learning and Development: Prioritizing learning keeps the team updated on cloud trends. Supporting skill enhancement contributes to a highly motivated team. Strategic Alignment: Ensuring efforts align with organizational goals maintains focus and regular reviews refine the team’s roadmap in line with business objectives. Results-Oriented: Setting clear goals and measuring progress instills accountability and celebrating achievements promotes a culture of high performance. Ÿ Nikki’s leadership has enabled Bergvik to leverage cloud technology for innovation, collaboration and value delivery. From enhancing data security to unlocking new avenues for growth, the cloud has revolutionized Bergvik’s business practices. Ÿ Recognizing the necessity of embracing cloud technologies to stay competitive, Bergvik Southern Africa (Pty) Ltd entrusted Nikki and their Management team to lead the company’s transition into the cloud. Her fascination with tech advancements and the transformative potential of cloud solutions fueled her passion. Each development in the field presented an opportunity for innovation, which Nikki eagerly pursued. Tech Trends and Strategic Vision Staying at the forefront of technological advancements while maintaining a strategic vision for the team and organization is a dynamic challenge for Nikki. Here’s how she navigates this balancing act: Ÿ During a critical cloud migration, Nikki’s leadership excelled. Faced with challenges, she prioritized communication and collaboration, highlighting the importance of people in driving innovation. This experience shaped her leadership philosophy emphasizing inclusivity, agility and resilience. As she continues to navigate cloud technologies, Nikki’s commitment to excellence guides Bergvik towards meaningful progress, illuminating the path forward with her vision and groundbreaking ideas. Prioritizing continuous learning through industry conferences, webinars and online courses. Regular engagement with the tech community and thought leaders to stay updated on emerging trends. Ensuring team goals align with organizational objectives through strategic reviews and alignment sessions. Cultivating a culture of technology scouting within the team to explore and share insights on emerging technologies. Collaborative sessions facilitate the identification of technologies that align with the strategic roadmap. Prioritizing technological trends based on relevance and potential impact on organizational goals. Fostering collaboration between technology teams and other departments to address specific business requirements. Embracing an agile mindset for swift adaptation to technological changes. Investing in the continuous development of team members to stay ahead in the technological curve. Ÿ Ÿ Ÿ Ÿ Ÿ The Cloud Advantage “ Ÿ Ÿ As the landscape of ICT solutions evolves rapidly, Bergvik recognizes the strategic imperative of adapting to emerging trends. The journey into cloud technology was propelled by several factors: Ÿ Ÿ Ÿ Scalability and Flexibility: Cloud solutions align perfectly with Bergvik’s commitment to agile and responsive services. Cost-Efficiency and Operational Agility: Cloud technology streamlines internal processes and Ÿ Ÿ Ÿ Ÿ Ÿ 24 25 www.ciolook.com | March 2024 | www.ciolook.com | March 2024 |

Customer-Centric Mindset: Prioritizing customer needs ensures solutions meet expectations and understanding end-user requirements ensures user- centric cloud solutions. Staying Updated on Compliance Standards: Nikki ensures compliance with industry-specific standards like GDPR, and other relevant regulations. Data Encryption and Multi-Factor Authentication (MFA): Enforcing MFA adds an extra layer of security, mitigating unauthorized access risks. Strict access controls and the principle of least privilege reduce the risk of unauthorized access. Synergizing IT and Business practices to anticipate and mitigate challenges. Risk-Benefit Analysis: Evaluate potential advantages and drawbacks to justify risks. Incremental Adoption and Piloting: Start with small- scale pilots and scale up based on success. Collaborative Decision-Making: Involve key stakeholders in decision-making processes. Continuous Monitoring and Evaluation: Establish mechanisms for ongoing monitoring and evaluation. Investment in Security and Compliance: Prioritize investments in security measures and compliance protocols. Training and Skill Development: Invest in training programs to enhance risk management capabilities. Agile and Adaptive Approach: Embrace flexibility and responsiveness to changing circumstances. Executive Oversight and Governance: Establish clear oversight and governance structures for guidance. Ÿ Ÿ Ÿ Fostering collaboration between IT and business units is crucial for the effective integration of cloud technologies into overall business strategies. Here’s how Nikki maintains seamless collaboration: Ÿ Ÿ The Learning Edge Ÿ Communicating Business Goals: Clearly articulating how cloud adoption aligns with organizational objectives. Facilitating Communication Channels: Regular meetings, workshops and collaborative sessions foster open dialogue. Establishing Cross-Functional Teams: Including members from both IT and business units ensures diverse perspectives. Defining Roles and Responsibilities: Clearly outlining responsibilities ensures clarity and accountability. Offering Education and Training: Providing cloud literacy programs empowers business stakeholders. Emphasizing Mutual Respect: Fostering a culture of mutual respect and trust enhances collaboration. Setting Expectations and Milestones: Establishing clear project timelines and milestones ensures alignment. Reviewing Progress Regularly: Monitoring progress against milestones enables timely adjustments. Celebrating Achievements: Recognizing collaborative efforts boosts morale and motivation. Learning from Failures: Using failures as learning opportunities promotes continuous improvement. Securing Executive Buy-In: Executive support ensures resources are allocated for collaboration efforts. According to Nikki, in the fast-paced world of cloud technologies, fostering a culture of continuous learning and adaptation within the team is paramount for staying ahead: Ÿ Ÿ Ÿ In terms of emerging trends and technologies in Cloud Tech, here are key areas Nikki believes leaders should pay attention to: Ÿ Establishing Learning as a Core Value: Communicating the importance of continuous learning within the team sets the tone for growth. Providing Learning Resources: Investing in diverse resources like online courses, workshops and conferences ensures access to relevant knowledge. Encouraging Skill-Sharing Sessions: Internal sessions promote peer-to-peer learning, fostering collaboration and understanding. Supporting Certifications: Financial backing and dedicated time for certifications encourage professional development. Embracing a Growth Mindset: Viewing challenges as opportunities for growth cultivates resilience and adaptability. Celebrating Experimentation: Learning from failures promotes a culture of innovation and resilience. Integrating Learning into Projects: Incorporating learning opportunities into projects accelerates skill development. Facilitating Mentorship Programs: Experienced team members guide newer ones, fostering a supportive learning environment. Reviewingand Updating Skill Development Plans: Periodic reviews ensure alignment with project requirements and industry trends. Ÿ Ÿ Ÿ Hybrid and Multi-Cloud Adoption: Managing complexities associated with hybrid environments is crucial while optimizing workload placement. Edge Computing: Exploring edge computing solutions supports real-time data processing, especially in IoT and AI-driven use cases. Containerization and Kubernetes: Investing in containerization enhances agility and scalability of applications across cloud environments. Serverless Computing: Exploring serverless architectures optimizes resource utilization and streamlines development workflows. Artificial Intelligence (AI) and Machine Learning (ML): Leveraging AI and ML capabilities enhances decision-making and personalizes customer experiences. Quantum Computing: Monitoring advancements in quantum computing may revolutionize computational capabilities. Cloud-Native Security: Prioritizing cloud-native security solutions protects against emerging threats in cloud environments. Blockchain and Distributed Ledger Technology (DLT): Exploring blockchain and DLT enhances trust and transparency in cloud-based applications. 5G Network Connectivity: Anticipating the impact of 5G networks on cloud infrastructure and applications drives innovation. Green Cloud Computing: Prioritizing sustainability initiatives minimizes environmental impact in cloud computing practices. Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Prioritizing this balance, Nikki is driving strategic growth and competitive advantage while safeguarding against potential threats in adopting new cloud technologies. Ÿ Ÿ Ÿ Ÿ Ÿ Through strategic adaptation to emerging trends, Bergvik has embraced the transformative power of cloud technology. From scalability and efficiency to enhanced service delivery, the integration of cloud solutions has revolutionized Bergvik’s approach to business. Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Nikki’s leadership has been instrumental in navigating challenges and maximizing opportunities. Through resilience, adaptability and forward-thinking leadership, Bergvik epitomizes its commitment to staying at the forefront of ICT solutions and driving strategic growth in the realm of cloud technology. Ÿ Ÿ Ÿ Through these strategies, Nikki aims to create a collaborative environment where IT and business units work together seamlessly to leverage cloud technologies effectively and drive business success. Ÿ Ÿ The team remains proficient in current cloud technologies and well-prepared for future innovations in this dynamic landscape by nurturing a culture of continuous learning and adaptation. Ÿ The Path to Success Balancing innovation and risk management is paramount, especially in adopting new cloud technologies. Nikki ensures this delicate balance through strategic measures: Ÿ Leading Through Change Navigating security and compliance challenges in the cloud environment is paramount. Here’s an overview of Nikki’s approach and measures to ensure data integrity and confidentiality: By embracing these trends and technologies, leaders like Nikki can position their organizations for success in the dynamic landscape of cloud technology, ensuring continual growth and adaptability. Risk Assessment and Mitigation: Conduct comprehensive risk assessments and develop mitigation strategies. Proactive Risk Management: Implement proactive Ÿ Ÿ 26 27 www.ciolook.com | March 2024 | www.ciolook.com | March 2024 |

Cloud Visionaries Unveiling the Strategies and Innovations of and Metaverse T innovations driving this fusion and explore how visionary leaders are shaping the future of digital experiences. Cloud Computing he convergence of cloud computing and the metaverse represents a paradigm shift in the way we interact with digital environments and harness computing power. In this article, we delve into the strategies and Cloud-Enabled Metaverse Infrastructure: Visionary leaders are leveraging cloud computing infrastructure to power the metaverse, providing scalable and resilient platforms for immersive digital experiences. By harnessing the scalability, flexibility, and accessibility of cloud resources, organizations can create virtual worlds, social spaces, and interactive content that transcend traditional boundaries. Edge Computing for Real-Time Interactivity: Edge computing plays a crucial role in enabling real-time interactivity and responsiveness in the metaverse. Visionary leaders are deploying edge computing solutions to reduce latency, enhance user experiences, and support immersive applications such as virtual reality (VR) and augmented reality (AR). By pushing computational resources closer to end-users, edge computing enables seamless interactions within virtual environments. AI-Powered Content Creation and Personalization: Artificial intelligence (AI) is revolutionizing content creation and personalization in the metaverse. Visionary leaders are leveraging AI algorithms to generate realistic virtual environments, automate asset creation, and personalize user experiences based on individual preferences and behavior. AI-driven content creation tools empower creators to unleash their creativity and deliver compelling digital experiences to users. Blockchain for Digital Asset Ownership: Blockchain technology is transforming digital asset ownership and management in the metaverse. Visionary leaders are exploring blockchain-based solutions to enable secure and transparent transactions, establish digital property rights, and facilitate decentralized economies within virtual worlds. By leveraging 28 29 www.ciolook.com | March 2024 | www.ciolook.com | March 2024 |

blockchain, organizations can empower users to own, trade, and monetize virtual assets with confidence. Visionary leaders are revolutionizing e-commerce by integrating immersive shopping experiences into the metaverse. Through virtual storefronts, interactive product demonstrations, and personalized shopping environments, users can explore and purchase products in a highly engaging and interactive manner. By leveraging immersive commerce, organizations can enhance customer engagement, drive sales, and differentiate their brand in the digital marketplace. Cross-Platform Interoperability and Standards: Interoperability and standards play a critical role in realizing the full potential of the metaverse. Visionary leaders are advocating for cross-platform compatibility and open standards to facilitate seamless interactions between virtual environments, devices, and applications. By promoting interoperability, organizations can unlock new opportunities for collaboration, innovation, and user engagement in the metaverse. Virtual Events and Entertainment: Virtual events and entertainment are becoming increasingly popular in the metaverse, offering immersive experiences that transcend physical limitations. Visionary leaders are hosting virtual concerts, conferences, and social gatherings within virtual worlds, allowing participants to interact, collaborate, and engage with content in new and innovative ways. By embracing virtual events, organizations can reach global audiences, reduce logistical costs, and create memorable experiences that leave a lasting impression. Privacy, Security, and Trust: Privacy, security, and trust are paramount in the metaverse ecosystem. Visionary leaders prioritize data privacy, cybersecurity, and trust-building initiatives to safeguard user information and foster a secure digital environment. By implementing robust security measures and transparent data policies, organizations can instill confidence in users and promote responsible use of metaverse technologies. Digital Twin Technologies: Ecosystem Collaboration and Partnerships: Digital twin technologies enable organizations to create virtual replicas of physical assets, environments, and processes within the metaverse. Visionary leaders leverage digital twins for simulation, monitoring, and optimization purposes, enabling real-time insights and predictive analytics across various industries such as manufacturing, construction, and urban planning. By harnessing digital twins, organizations can enhance operational efficiency, mitigate risks, and drive innovation in the physical world through digital experimentation. Collaboration and partnerships are essential for driving innovation and growth in the metaverse ecosystem. Visionary leaders forge strategic alliances with technology providers, content creators, and industry stakeholders to co-create immersive experiences, develop interoperable solutions, and accelerate market adoption. By fostering ecosystem collaboration, organizations can leverage collective expertise and resources to push the boundaries of what's possible in the metaverse. Decentralized Autonomous Organizations (DAOs): Ethical AI and Responsible Innovation: Decentralized autonomous organizations (DAOs) are emerging as innovative governance structures within the metaverse. Visionary leaders are exploring DAOs as a means of decentralized decision-making, community governance, and value creation within virtual ecosystems. By establishing DAOs, organizations can empower community participation, distribute ownership, and foster collaborative innovation in a decentralized manner, thereby democratizing access to metaverse resources and opportunities. Ethical AI and responsible innovation are core principles guiding metaverse development. Visionary leaders advocate for ethical AI practices, diversity, and inclusion in virtual environments, and responsible use of metaverse technologies. By prioritizing ethical considerations and societal impact, organizations can build trust, mitigate risks, and ensure that the metaverse benefits all stakeholders. Immersive Commerce Experiences: 30 www.ciolook.com | March 2024 |

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The 10 Most Influential Leaders In Cloud Tech,2024

The 10 Most Influential Leaders In Cloud Tech,2024

Presentation Transcript

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