1 / 20

15. ENHANCING MANAGEMENT DECISION MAKING

15. ENHANCING MANAGEMENT DECISION MAKING. LEARNING OBJECTIVES. DIFFERENTIATE DECISION-SUPPORT SYSTEMS (DSS) FROM GROUP DECISION-SUPPORT SYSTEMS (GDSS) DESCRIBE COMPONENTS OF DSS & GDSS *. LEARNING OBJECTIVES. DEMONSTRATE HOW DSS & GDSS ENHANCE DECISION-MAKING

claral
Télécharger la présentation

15. ENHANCING MANAGEMENT DECISION MAKING

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 15. ENHANCING MANAGEMENT DECISION MAKING

  2. LEARNING OBJECTIVES • DIFFERENTIATE DECISION-SUPPORT SYSTEMS (DSS) FROM GROUP DECISION-SUPPORT SYSTEMS (GDSS) • DESCRIBE COMPONENTS OF DSS & GDSS *

  3. LEARNING OBJECTIVES • DEMONSTRATE HOW DSS & GDSS ENHANCE DECISION-MAKING • DESCRIBE CAPABILITIES OF EXECUTIVE SUPPORT SYSTEMS (ESS) • ASSESS BENEFITS OF ESS *

  4. MANAGEMENT CHALLENGES • DECISION-SUPPORT SYSTEMS • GROUP DECISION-SUPPORT SYSTEMS • EXECUTIVE SUPPORT SYSTEMS *

  5. DECISION SUPPORT SYSTEMS (DSS) MANAGEMENT LEVEL COMPUTER SYSTEM COMBINES DATA, MODELS, USER - FRIENDLY SOFTWARE FOR SEMISTRUCTURED & UNSTRUCTURED DECISION MAKING *

  6. DECISION SUPPORT SYSTEM

  7. DECISION SUPPORT SYSTEM • TPS:transaction processing system • MODEL:representation of a problem • OLAP:on-line analytical processing • USER INTERFACE:how user enters problem & receives answers • DSS DATABASE: current data from applications or groups *

  8. DECISION SUPPORT SYSTEM • DATA MINING:technology for finding relationships in large data bases for prediction • DSS SOFTWARE SYSTEM:tools for data analysis • SENSITIVITY ANALYSIS:“what-if” questions about changes in model factors *

  9. DECISION SUPPORT SYSTEM EXAMPLES: • MANUFACTURING RESOURCE PLANNING(MRPII): Production scheduling, purchasing, material • GEOGRAPHIC INFORMATION SYSTEM (GIS): Software to display digital maps • CUSTOMER DSS (CDSS):system supports buying decisions of customers *

  10. GROUP DECISION-SUPPORT SYSTEM (GDSS) INTERACTIVE COMPUTER-BASED SYSTEM FACILITATES SOLUTION OF UNSTRUCTURED PROBLEMS BY DECISION MAKERS WORKING AS GROUP *

  11. TOOLS OF GDSS • ELECTRONIC QUESTIONNAIRES • ELECTRONIC BRAINSTORMING • IDEA ORGANIZERS • QUESTIONNAIRE TOOLS • TOOLS FOR VOTING, SETTING PRIORITIES *

  12. TOOLS OF GDSS • STAKEHOLDER IDENTIFICATION & ANALYSIS TOOLS • POLICY FORMATION TOOLS • GROUP DICTIONARIES *

  13. ELECTRONIC MEETING SYSTEM (EMS) COLLABORATIVE GDSS USES INFORMATION TECHNOLOGY TO MAKE GROUP MEETINGS MORE PRODUCTIVE FACILITATES COMMUNICATION DECISION MAKING *

  14. HOW GDSS ENHANCED DECISION MAKING • IMPROVED PRE-PLANNING • INCREASED PARTICIPATION • OPEN, COLLABORATIVE ATMOSPHERE • IDEA GENERATION FREE OF CRITICISM • EVALUATION OBJECTIVITY • IDEA ORGANIZATION & EVALUATION *

  15. HOW GDSS ENHANCED DECISION MAKING • SETTING PRIORITIES & DECISION MAKING • DOCUMENTATION OF MEETINGS • ACCESS TO EXTERNAL INFORMATION • PRESERVATION OF ORGANIZATIONAL MEMORY *

  16. EXECUTIVE SUPPORT SYSTEMS (ESS) STRATEGIC INFORMATION SYSTEM DESIGNED FOR UNSTRUCTURED DECISION MAKING THROUGH ADVANCED GRAPHICS AND COMMUNICATIONS *

  17. EXECUTIVE SUPPORT SYSTEMS (ESS) • BRIEFING BOOKS:On-line data, fixed format reports for executives • DRILL DOWN:ability to move from summary to lower levels of detail • Designed for specific needs of CEO • Extensive support staff • Executive has 24 hour per day ability to examine, control progress throughout organization *

  18. EXECUTIVE SUPPORT SYSTEMS (ESS) BENEFITS: • FLEXIBILITY • ABILITY TO ANALYZE, COMPARE, HIGHLIGHT TRENDS • GRAPHICS HELP EXPLORE SITUATION • MONITOR PERFORMANCE • TIMELINESS, AVAILABILITY OF DATA ALLOWS PROMPT ACTION *

  19. Connect to the INTERNET PRESS LEFT MOUSE BUTTON ON ICON TO CONNECT TO THE LAUDON & LAUDON WEB SITE FOR MORE INFORMATION IN THIS CHAPTER

  20. 15. ENHANCING MANAGEMENT DECISION MAKING

More Related