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Enhancing Safety Culture Through Effective Communication

Enhancing Safety Culture Through Effective Communication. Dr Angelica Vecchio-Sadus OHS&E Manager CSIRO Minerals, Australia. Content. Safety culture Communication strategies Safety communication tools Case study on safety communication. Communication Superhighway. Positive Safety Culture.

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Enhancing Safety Culture Through Effective Communication

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  1. Enhancing Safety Culture Through Effective Communication Dr Angelica Vecchio-Sadus OHS&E Manager CSIRO Minerals, Australia

  2. Content • Safety culture • Communication strategies • Safety communication tools • Case study on safety communication

  3. Communication Superhighway

  4. Positive Safety Culture • Methods of control within the organization • Management commitment • Securing trust and co-operation • Competence/capability of individuals • Consultation and communication throughout the organization • policies, rules, procedures • accept responsibility • report incidents and errors • training, instructions, supervision • team meetings, feedback, recognition

  5. Communication Strategies

  6. We Communicate To……. Command/direct Reassure Assist Advise Acknowledge Learn Warn Motivate Train Seek help Gain respect Complain Barriers to Effective Communication Selective listening Lack of empathy Lack of information, knowledge, attention to detail Self-image, status, prejudice, accents Differing perception of risk Failure to explore, alternative solutions Mind made up/preconceived ideas, poor judgement The Communication Game

  7. Poor Attitudes • “We’ve tried that before” • “I have real (important) work to do” • “I’m too busy to do it” • “It won’t work” • “It’s not in my budget” • “It’s not my job” • “Accidents just happen” • “I’ve done it this way for donkey’s years and nothing’s gone wrong”

  8. State the problem Outline the parameters List your options Visualise your solutions Evaluate your findings PROBLEM

  9. Language and Words Don’t be negative Be positive What’s the problem? How can I help? You should have…. From now on….. or Next time…… I’ve told you before not to….. How about trying it this way This will cost money Investment in your health & wellbeing

  10. Why aren’t you wearing your safety gloves? Why do we only have one size of gloves? Why don't you get a pair your size from the store? Why hasn't anyone reported a problem with glove sizes? Because no one has told me it's a problem Because they only have one size and design No-one listens to or acts upon our suggestions Because they don’t fit Chain of Causes – ask ‘why’

  11. Speaking With Management Priorities and issues – outcomes, risk assessment? Evidence – prove it, show me how, give me an example? Solutions, costs, time? Is it value adding? Self preservation, status, health & wellbeing?

  12. Example 2 Example 1 Help Keep Our Environment Clean Recycle Bottles Here Mandatory Put Empty Bottles Here

  13. Safety Communication Tools

  14. Safety Communication Tools • Mission statement, OHS policy • OHS statistics • Safety induction values, expectations, objectives lost time, medical treatment, positive indicators work safely from Day 1

  15. Safety Communication Tools • Risk assessment • Manuals, checklists, operating procedures • Hazards, incidents, near-misses, safety alerts identify hazards, control risks rules and requirements for safe work investigate, correct the action, report symptoms

  16. Safety Communication Tools • Training • Website • Brochures, posters, videos gaps in knowledge, at-risk areas safety manual, polices, OHS committee minutes fact sheets, newsletters

  17. Safety Communication Tools • Safety week • Public report • OHS conferences promotion of OHS illustrate range of activities, review performance meet, share information, learn

  18. Case Study on Safety Communication at CSIRO, Australia

  19. CSIRO • Australia’s premier national science agency – established in 1920 • 6,600 employees, 19 Divisions, 57 sites across Australia • R&D – agriculture, energy, manufacturing, minerals, environment • >75% employees are scientists, engineers, technicians • Offices, laboratories, pilot plants, field stations • Many staff with >10 years employment • Project teams – autonomous work practices

  20. Safety Communication in CSIRO • OHS Management System in place • OHS strategic plan – health and wellbeing strategy • OHS Improvement Plans – objectives and targets • Measure OHS performance – investigate incidents and review trends • Policies and procedures – include communication plan • OHS committees and OHS staff • Risk assessments • Audits and inspections • OHS training • Website, newsletter, annual report, conference, awards, safety week

  21. Working Safely Campaign • Keep focus on OHS against competing work priorities • Changeable work environments, client needs and project risk • 2003-04 incident statistics showed at-risk behaviour – lost time injuries • Designed the ‘Working Safely’ campaign • Chief’s message – nothing is more important than working safely • Team meetings – every staff member involved • Supervisor training • Posters – feedback from senior managers on key messages • Staff feedback incorporated into OHS Management System

  22. Work Safely Message from the Chief Message from the Chief of Division

  23. Results • Improved incident and injury statistics • decreased number and costs of compensation claims • decreased severity (zero lost time) • Increased participation in safety programs • hazard and near-miss reports • Improved cooperation and support • strong staff satisfaction and survey results • Received internal and external recognition (awards)

  24. 2005 CSIRO Insight Poll

  25. Summary

  26. Communication Tips • Think before you speak - say what you mean and mean what you say • Mind your body language – posture, voice tone • Be effective in speaking to people and don't hide behind e-mails • Keep it simple - brief and specific feedback messages over time • Put out a consistent message about your expectations - focus advice

  27. Communication Tips • Provide support – immediate constructive feedback for those at-risk • Reinforce the message – friendly and caring reminders • Express appreciation – positive feedback – repeat the behaviour • Know the employees – feedback from work teams • Set an example – don’t develop bad habits

  28. CSIRO Minerals Dr Angelica Vecchio-Sadus OHS&E Manager Box 312 Clayton South Vic 3169 Australia Email angelica.vecchio-sadus@csiro.au More Information Contact CSIRO Email enquiries@csiro.au Web www.csiro.au

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