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ArticleReach

ArticleReach. University of Sydney Library. Shared Library Services , University of Sydney Library. Jane Barton and Isis Bibaoui . ArticleReach @ USL. Overview. What is ArticleReach How clients request How clients collect articles Unfilled requests Supply Workflow

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ArticleReach

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  1. ArticleReach University of Sydney Library Shared Library Services , University of Sydney Library Jane Barton and Isis Bibaoui

  2. ArticleReach @ USL Overview • What is ArticleReach • How clients request • How clients collect articles • Unfilled requests • Supply Workflow • Client experience & wishlist • Snapshot of USL usage • Workshop on Friday for questions

  3. ArticleReach @ USL • ArticleReach is a reciprocal article requesting system. It currently consists of a consortium of 14 international libraries, including University of Sydney Library. The ArticleReach DIRECT catalogue includes journals held by the member libraries and allows you to request articles from titles not held by the University of Sydney Library. What is ArticleReach?

  4. ArticleReach @ USL How clients request • Library databases – 360Link • Request form • Union catalogue

  5. ArticleReach @ USL 360Link citation: Conflict management and performance outcomes. In International Journal of Conflict Management, 22:2 (2011), pp. 108. Click on Check Library

  6. ArticleReach @ USL 360Link – no holdings for USL Click on Request Article

  7. ArticleReach @ USL

  8. ArticleReach @ USL

  9. ArticleReach @ USL Request form

  10. ArticleReach @ USL Union catalogue display

  11. ArticleReach @ USL Union catalogue

  12. ArticleReach @ USL

  13. ArticleReach @ USL How clients collect articles • Email generated to client, advising request has been filled • Client logs into via MyLibrary to download pdf • MyLibrary can also be used to track request progress

  14. ArticleReach @ USL Requests Collected via MyLibrary Click to download Request progress

  15. ArticleReach @ USL Unfilled requests • System settings for dealing with unfilled requests: • Request is cancelled • Request goes to mediation • Request passes into Interlibrary loan system (Pass2ILL)

  16. ArticleReach @ USL Supply Workflow • Print Paging Slips • Call number • Holdings • Retrieve material • Scan • Ariel software used • Scan and send • Update, if required

  17. ArticleReach @ USL Print Paged Requests Sort by location Select to print Select slips you wish to print

  18. ArticleReach @ USL Customisable paging slip Shelf location Unique request information, used for ARIEL delivery

  19. ArticleReach @ USL Send article Using ARIEL

  20. ArticleReach @ USL Cannot Supply Requests Select request, and appropriate action

  21. ArticleReach @ USL More about Supply and the Consortium • Agreed set of standards: • Processed within 24 hours of receipt (initially excluding weekend and holiday receipts) • Scanning guidelines: • resolution of at least 300 dpi • minimal black space along the margin edges and gutters. • Copy of the original request used as coversheet • Balance system, set by III • Contributed holdings: • Ejournals excluded • Journals without ISSNs included • Communication: • Consortium monthly teleconference • Arlir email discussion List

  22. ArticleReach @ USL Client Experience • In an ArticleReach Survey University of Sydney Clients told us this about the • Service: • 88.9% thought it was an excellent service • 88.9% of them received their requests within 48 hours • 77.8% thought the scanning quality was good or better, no respondent rated the quality as poor. • Other comments: • “ ... it's a fantastic service and i'm very appreciative of the timeliness of article delivery. thankyou!” • “Excellent support by providing the requested articles in a short time!” • “Great service! Delivered promptly.” • “This is the quickest i have ever received an article - great!”

  23. ArticleReach @ USL Wishlist • Two way communication between AR and Mill ILL module • Removal of double authentication • Improved statistics reporting, based on patron information • Greater ability to manage requests by local ptype/category • Multilevel matching when request go into AR • AR request history for those requests that Pass2ILL

  24. ArticleReach @ USL ArticleReach stats 2009 to 2011 (ytd)

  25. ArticleReach @ USL Tomorrow’s workshop: Overview of ArticleReach implementation at USL Q & A

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