WEBNP Telecom Invoice Retrieval

1. WEBNP Telecom Invoice Retrieval TEX-AN Customer User Guide

2. WEB Net Plus Portal Who: DIR CCTS and TEX-AN Telecommunications customers can download their monthly invoice via the portal. Each agency customer is allowed access for multiple users, each with a unique ID and password. How: New Customers: During your initial service activation, you will provide contact information for your accounts payable representative(s) on the New Customer Form. DIR will email the contact(s) with information on TEX-AN invoice retrieval from the DIR WEBNP portal. Existing Customers: For additional user access, send a request with the names and email addresses of the new/changed users to: newtelecombilling@dir.texas.gov. The account(s) will be created and a letter sent to each user with access information. When: • Invoices are available for download on or about the 20th of the month for the previous service month. • An “invoice Generation” program sends out an automatic notification to customer contacts that invoices have been generated and are available for download. * It is the responsibility of the Customer to update DIR in the event of a contact change by sending an email to: newtelecombilling@dir.texas.gov Version 1.1

3. Sample Welcome Email TEX-AN Customer, You have been identified as a person at your agency that will need access to download DIR Telecom invoices. Provided below is the URL for the web site, your user ID and your temporary password for gaining access to your invoices. Please note, when you log in for the first time, you will be prompted to change your password. The password is alpha-numeric, case sensitive and must be a minimum of 6 characters long, preferably with at least one upper case character, one lower case character and one numeric character. While changing your password you may receive an error similar to “Exception Caught While Validating Dpass 2” error. That is an Internet Explorer compatibility issue. Up to the right of the URL address window, there are 3 buttons. One is the refresh button, another is the stop button and the third is the compatibility button (it looks like a broken window or torn piece of paper). While you have our web site pulled up, click on the compatibility button. The screen will refresh, you will be required to re-enter your password information and you should be able to continue after that without the error.When you get into the web site, log in and hit the “Continue” button. Select Invoice Retrieval from the main menu. This will bring up a list of invoices for your agency. The invoices are listed in date order with the most recent invoice on top. Just click on the page icon for the month you want to view/download and the PDF file will come up. To save it, either click on the disk icon in the header bar or select “File” then “Save As” from the menu bar. You will then be able to navigate to the drive on your computer to which you want to save the file. The existing file name is SGController.pdf. You will want to be sure to change that to something you will recognize when you save the file. When you are done, select Log Out from the blue menu bar above the cancel button in the upper right-hand corner of the invoice list screen.Here is the information you will need to get your files:URL – http://texasnp2.dir.texas.gov/webnpUser ID – wnpP3132Temporary Password – today1If you have any questions or problems, please e-mail us at newtelecombilling@dir.texas.gov Version 1.1

4. Getting Started To access the portal Go to URL – http://texasnp2.dir.texas.gov/webnp Version 1.1

5. Logging In – First time users • Enter your assigned User Name and temporary password • Click “Log In” • Click “Continue” Version 1.1

6. Changing your temporary password • After you click on “Log In” and “Continue” • You should now see the “change password” screen Version 1.1

7. Choosing a new password • Enter the assigned temporary password into the “Current Password” Field • Enter your new password in the “New Password” Field and in the “Enter Again” Field • Verify your email address is correct and click the “Save Password” button If you receive an error message while creating your password, see the FAQ for information on how to resolve the issue. • alpha-numeric • case sensitive • At least 6 characters • (at least one upper case character, one lower case character and one numeric character) • Secure passwords should be: Version 1.1

8. Accessing your invoices • Once logged in, you will see the Invoice Retrieval Screen • Click on “Invoice Retrieval” • A list of available invoices appears Version 1.1

9. Retrieving your invoice • Click on the piece of paper next to “PDF” of the invoice you want to retrieve • A dialog box will appear asking if you would like to open or save the document • Click “Open” to open the invoice in Adobe Acrobat • Save the invoice to your preferred location on your computer with a name you can recognize Version 1.1

10. Frequently Asked Questions • WEBNP System Requirements • JAVA 6 or newer (free download from www.JAVA.com) • Internet Explorer 5 or newer • Adobe Acrobat (free download from www.adobe.com) • Password Reset • If you forgot your password, at the log in screen, enter your Username and click on the “Forgot password” link below the log in box. In the spaces provided, re-enter your Username and your email address (this must match the email address you receive the monthly invoice notices on). Click on the Submit button and the new temporary password will be emailed to the email address where you receive the invoice notices each month. • I received an error when changing my initial password • This indicates an Internet Explorer compatibility issue. • See the following slide for instructions on issue resolution. • Can I access past invoices? • Invoices are available for download for up to 4 years. • Please contact DIR directly for additional invoice availability by emailing: telebilling@dir.texas.gov • Questions about invoice content? • Contact the Telecommunications billing group at 512-936-4357 or 877-472-4848 (option 3) • Comments or requests can also be made by emailing: telebilling@dir.texas.gov Version 1.1

11. Internet Explorer Compatibility Check • Click on the “compatibility” button indicated by the (red arrow) • If you don’t have a compatibility button on your browser, you can click on “tools” (green arrow) and select “compatibility view” from the drop-down menu • The password fields will reset and you can repeat the change password process as described on slide 7 of this guide . Version 1.1

12. Need additional information? • Visit the DIR website: http://www.dir.texas.gov/cts/customercare/pages/billing.aspx • Contact the Telecommunications Billing group by calling 512-936-4357 or toll free at 877-472-4848. Version 1.1