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India Post: Vision, Mission, and Strategic Goals for Excellence in Postal Services

India Post aims to be the first choice for customers by offering a reliable and expansive postal network. Our mission is to maintain leadership as the world's largest postal service, serving every citizen with quick and dependable mail, banking, and insurance services. We emphasize a human touch in every interaction, uphold integrity, and foster a culture of mutual respect. Our strategic goals include achieving financial self-sufficiency, leveraging technology, and enhancing our role as the vital link between citizens and the government.

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India Post: Vision, Mission, and Strategic Goals for Excellence in Postal Services

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  1. Our Organisation

  2. Our organisation Open Indiapost website read the vision, mission, core values, strategic goal www.indiapost.gov.in About us  Vision & Mission

  3. http://indiapost.gov.in

  4. Our Vision “India Post’s Products and Services will be the customer’s first choice” - What does this mean to us?

  5. Our Mission • To sustain its position as the largest postal network in the world touching the lives of every citizen in the country. • To provide mail parcel, money transfer, banking, insurance and retail services with speed and reliability. • To provide services to the customers on value-for-money basis. • To ensure that the employees are proud to be its main strength and serve its customers with a human touch. • To continue to deliver social security services and to enable last mile connectivity as a Government of India platform

  6. Exercise-1

  7. Core values • We will maintain our iconic status as a unique and trusted national institution by: • Always providing the human touch in all our interactions with society • Being responsive and reliable • Demonstrating the highest order of integrity, honesty, transparency and professionalism • Discharging our responsibilities towards the society in an environment of deep trust, mutual respect and a culture of service before self

  8. Exercise-2

  9. Strategic goals • Achieve the long term goal of financial self-sufficiency by generating surpluses from services (existing & new) outside our universal service obligation • Develop, implement and operate a system of standards with accountability for performance • Develop a scalable and flexible technology infrastructure to support our operations • Be the preferred, trusted and reliable service partner for all customers • Ensure that India Post acquires all required people capabilities to deliver its chosen services portfolio • Be the interface between citizens and the government

  10. Exercise-3

  11. Spread of POs

  12. Access annual report in website

  13. Indiapost Annual Report

  14. Studying Annual reports • Annual report of DOP briefly describes the various activities undertaken in the year under reference with certain statistical information • Compare the Revenue and Expenditure of Indiapost for the year 2013-14 and 2012-13 and comment • Prepare your plan for decreasing the gap between Revenue and Expenditure and discuss

  15. Financial Health Of DOP

  16. Financial Health Of The Department

  17. Revenue & Expenditure statement

  18. Financial Health Of The Department

  19. Financial Health Of The Department

  20. Financial Health of the Department

  21. Financial Health of Department Amount in Crores YRM, PTC, Mys-10

  22. Let us introspect • What is the need of hour today? • Decrease the operational cost-Is it possible? • It will affect operational effeciency • Increase the revenue-Yes possible • But how? • Trainer to lead a discussion

  23. Mail Traffic at a glance

  24. Mail Traffic YRM, PTC, Mys-10

  25. Mail Traffic

  26. Savings Bank Scheme

  27. Savings Bank Scheme

  28. Remuneration from Savings Bank/SC Amount in Crores YRM, PTC, Mys-10

  29. PLI/RPLI as on 31-03-2013

  30. Studying Annual reports An exercise Divide yourself in to 10 groups each consisting 3 members Download the Annual report of India Post from 2007-08 to 2013-14 Carry out the exercise as given in the next slide and each group should come out with a plan to improve the revenue

  31. Group exercise on Annual report • Group 1: Study the increase or decrease in the number of POs and share of urban/rural • Group 2: Increase/decrease in traffic in regdand unregd mails • Group 3: Increase/decrease in traffic in premium products • Group 4: Increase/decrease in the number of SB and RD accounts • Group 5: Increase/decrease in the number of TD, MIS and SCS accounts

  32. Group exercise on Annual report • Group 6: List the new services introduced • Group 7: Plot the increase or decrease in revenue from sale of stamps and revenue realised in cash • Group 8: Increase/decrease in remuneration from savings bank/certificate operations • Group 9: Increase/decrease in the expenditure on operations • Group 10: Increase/decrease in the commission earned on money orders and Indian Postal orders

  33. Result Framework Document

  34. RFD RFD is a document in which • Targets for various core operations are fixed • The success indicators are clearly defined based on the percentage achieved • Based on the targets achieved in the RFD, the performance of the department is assessed

  35. Objective • Modernise and consolidate the network • Provide best in class customer service • Improving the reach of Postal Services • Develop Financial Services • Grow in existing Business and new Business • Develop professional workforce • National Postal policy

  36. The approach • Focus on improving the reach of Postal services • In terms of Post offices • Improving existing services • Expansion of facilities • Better coverage of customers • Developing standards of service with • Project arrow and monitoring delivery of mails • Developing internal capabilities • Strengthening of HR • Modernization of the network to support the activities

  37. Document comprises following sections • Section 1 – Vision and mission • Section 2 – Inter se priorities among key objectives, success indicators and targets • Section 3 – Trend values of the success indicators • Section 4 – Description and definition of success indicators and proposed measurement methodology • Section 5 – Specific requirements from other departments

  38. RFD

  39. Success indicators and targets

  40. An exercise • Download the RFD for the year 2012-13 and study the same • Discuss the results in the class

  41. Thank You

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