1 / 32

ISO 9000 Introduction

ISO 9000 Introduction. Imran Hussain. Why have a Quality Standard?. Customer. contract. Supplier. subcontract. Vendor. Subcontractor. Motivation for ISO 9000. Helps in selection of suppliers and vendors Places onus of proving quality on supplier Controls Processes Procedures

conan
Télécharger la présentation

ISO 9000 Introduction

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. ISO 9000Introduction Imran Hussain

  2. Why have a Quality Standard?

  3. Customer contract Supplier subcontract Vendor Subcontractor

  4. Motivation for ISO 9000 • Helps in selection of suppliers and vendors • Places onus of proving quality on supplier • Controls • Processes • Procedures • Quality records

  5. What’s the difference between TQM and ISO 9000?

  6. Benefits to customers and _____ ?

  7. Benefits of ISO 9000 • Customers and users will benefit by receiving the products that are: • Conforming to the requirements • Dependable and reliable • Available when needed • Maintainable

  8. Benefits to employees?

  9. Benefits of ISO 9000 • People in the organization will benefit by: • Better working conditions • Increased job satisfaction • Improved health and safety • Improved morale • Improved stability of employment

  10. Benefits to owners and investors?

  11. Benefits of ISO 9000 • Owners and investors will benefit by: • Increased return on investment • Improved operational results • Increased market share • Increased profits

  12. Benefits to suppliers and partners?

  13. Benefits of ISO 9000 • Suppliers and partners will benefit by: • Stability • Growth • Partnership and mutual understanding

  14. Benefits to society?

  15. Benefits of ISO 9000 • Society will benefit by: • Fulfillment of legal and regulatory requirements • Improved health and safety • Reduced environmental impact • Increased security

  16. Does ISO have anything to do with Quality Management?

  17. ISO 9000 and Quality Management (QM) • ISO standards based on the following QM principles: • Customer focus • Leadership • Involvement of people • Process approach • System approach to management • Continual improvement • Factual approach to decision making • Mutually beneficial supplier relationships

  18. ISO 9000 and SQA Group • Responsibility lies with management • SQA group • implements standards • Monitors effectiveness in organization

  19. Responsibilities of SQA Group • Perform audits • Promote awareness • Communicate Quality System to staff • Support implementation of ISO 9000 • Perform customer satisfaction surveys • Facilitate improvement following customer feedback • Review project quality at milestones • Act as partner in quality project

  20. Responsibilities of SQA Group • Facilitate improvement and defect prevention activities • Monitor and verify process compliance • Monitor effectiveness of processes • Monitor institutionalisation of processes • Chair organization quality reviews • Facilitate external audits • Test planning, execution, reporting and recommendation • Test lab management • Support a metrics culture

  21. ISO 9000 History and Background • BS 5750 (forerunner to ISO 9000) • ISO 9000: 1987 • ISO 9000: 1994 • ISO 9000: 2000

  22. ISO 9000: 1994 • Family of standards • Applicable to manufacturing organizations, servicing organizations and software organizations • Different flavours • ISO 9001 (full product lifecycle) - superset • ISO 9002 (production, installation, servicing) • ISO 9004 (inspection and testing)

  23. Quality Management System Documentation Quality Manual Quality System Procedures Work Instructions Forms

  24. Quality Manual • Quality Policy • Objectives • Overview • Organisation • Responsibilities • Requirements Policy/Responsibility/Procedure Reference

  25. Quality System Procedures • A set of procedures which detail how the requirements of the quality manual are to be implemented • Detailed procedures which define how the processes are to be performed and controlled • Specifying who is responsible for what

  26. Work Instructions • Detailed instructions for the performance of specific tasks • Such instructions may cover • Materials • Processes • Verification

  27. Forms • Records that provide proof that specified activities were carried out • A.k.a. quality records

  28. Quality Management System Standard ISO 9000 Quality Manual Policy Statement, Commitment, Organisation, Responsibilities LEVEL 1 Quality System Procedures Company Practices, Interfaces LEVEL 2 Work Instructions Written Instructions to Control Tasks LEVEL 3 Forms Quality Records LEVEL 4 Sales Design Purchasing Manufacturing Accounts Personnel After Sales

  29. Documenting Procedures Say what you do Do what you say And where necessary Show what you did

  30. ISO 9000: 1994 Clauses • Management Responsibility • Quality System • Contract Review • Design Control • Document Control • Purchasing • Purchaser Supplied Product • Product Identification and Traceability • Process Control • Inspection and Testing

  31. ISO 9000: 1994 Clauses • Inspection Measuring and Test Equipment • Inspection and Test Status • Control of Non-Conforming Product • Corrective Action • Handling, Storage, Packaging and Delivery • Quality Records • Internal Quality Audits • Training • Servicing • Statistical Techniques

  32. References • Software Quality Management and ISO 9001, by Michael Jenner, Ch. 1, 2 • A Practical Approach to Software Quality, by Gerard O’Regan, Ch. 3

More Related