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April 4, 2019

Improving Access to Care and Achieving Health Equity for People with Serious Illness: Patients, Families, and Clinicians. April 4, 2019. Darci L. Graves, MPP, MA, MA CMS Office of Minority Health. Patients, Families, and Clinicians.

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April 4, 2019

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  1. Improving Access to Care and Achieving Health Equity for People with Serious Illness: Patients, Families, and Clinicians April 4, 2019 Darci L. Graves, MPP, MA, MA CMS Office of Minority Health

  2. Patients, Families, and Clinicians

  3. The single biggest problem in communication is the illusion that it has taken place- George Bernard Shaw

  4. Defining Culturally and Linguistically Appropriate Services (CLAS) Services that are respectful of and responsive to individual cultural health beliefs and practices, preferred languages, health literacy levels, and communication needs and employed by all members of an organization (regardless of size) at every point of contact. U.S. Department of Health and Human Services, Office of Minority Health. (2001).

  5. Examining Culture Graves, 2001

  6. Information is giving out; communication is getting through. - Sydney J. Harris

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