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Enhancing ICT Operations and Governance in Healthcare Management

This framework outlines the key roles and responsibilities within the ICT Directorate to optimize operations, records management, and governance in healthcare settings. It emphasizes the importance of ICT training, project management, and service delivery efficiency. By leveraging specialized positions such as ICT Programme Directors, Operations Managers, and Technical Managers, the ICT Directorate aims to enhance patient record management, streamline enterprise systems, and ensure compliance with medico-legal standards. This initiative is crucial for advancing healthcare technology and improving service outcomes.

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Enhancing ICT Operations and Governance in Healthcare Management

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  1. ICT Directorate Director of ICT Directorate PA ICT Operations Manager Head of ICT Operations Head of ICT Records and Governance ICT Programme Director ICT Contracts Manager ICT Training Manager ICT Training Co-ordinator Head of BPM Development BPM Process Analyst Technical Telecoms Manager Senior ICT Trainer Information Systems Manager Information Systems Analysts ICT Senior Service Delivery Manager – Medicine Board Trust Archivist and Records Manager Information Governance Manager Records Operational Manager HCA Contract Manager ICT Trainers Project Managers Testing Lead Stream Managers Site Medical Records Manager (UCH) Medico-Legal Advisor Infrastructure manager ICT Service Delivery Manager – Clinical Board Specialist Hospitals Tester Patient Records Supervisors Stream Manager Medico-Legal Co-ordinator ICT Enterprise Systems Support Analysts ICT Service Delivery Manager – Clinical Board Surgery & Cancer Project Analysts Records Supervisor / FOIA Programme Office Manager ICT Enterprise Systems Manager Patient’s Records Coordinators ICT Enterprise Systems Support Assistants ICT Senior Enterprise Systems Support Analyst IT Support Officer Floor walking BPM / Teamworks Admin.

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