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This comprehensive overview of operational management focuses on key strategies such as forecasting, inventory management, aggregate planning, and product design. It emphasizes the importance of process management and analysis, including handling variability in waiting lines and material requirements planning. The principles of operations strategy, quality management, and lean operations are discussed, highlighting the significance of efficiency in internal processes and effectiveness in meeting demand. Finally, it aligns these operational strategies with corporate strategy to set a clear direction for organizational success.
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Forecasting & inventory management Aggregate planning Product design • Process management • process analysis • (no variability) • waiting line mgt • (variability) Material requirements planning Operations strategy Supply chain management Quality management & Statistical process control Lean operations Operations Management Efficiency (managing internal processes well) Effectiveness (meeting the demand) Setting the direction Corporate strategy