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Tacit – Pass It!

Tacit – Pass It!. 2008 CALL/ ACBD Conference S. Duke, S. Mireau, C. Murphy, W. Reynolds. Session Topic. How we transfer tacit knowledge or, can we? What opportunities does your workplace create to enable tacit knowledge transfer?. Agenda. Theory Reality. Truisms.

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Tacit – Pass It!

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  1. Tacit – Pass It! 2008 CALL/ ACBD Conference S. Duke,S. Mireau,C. Murphy,W. Reynolds

  2. Session Topic • How we transfer tacit knowledge or, can we? • What opportunities does your workplace create to enable tacit knowledge transfer?

  3. Agenda • Theory • Reality

  4. Truisms • Knowledge will only ever be volunteered;it cannot be conscripted. • We only know what we know when we need to know it. • We always know more than we can tell and we always tell more than we can write down.

  5. Definitions • Explicit Knowledge • Tacit Knowledge Forward

  6. Explicit Knowledge • Formal • Systematic • Documented • Internally and Externally Created Back

  7. Tacit Knowledge • Personal • Intrinsic • Not easily articulated • Not recorded • Hard to formalize

  8. Challenge • Identify knowledge that can be captured • Accept that not all tacit knowledge can be captured • Connect those who know with those who seek

  9. Identifying Knowledge • Knowledge Audit - find out what knowledge you have • Focus Sessions - find out how this knowledge is used • Industry Best Practices - are there any? do we measure up?

  10. Ways to Share Tacit Knowledge • Methodologies • Skills & Expertise Locators • PD, Mentoring and Coaching Programs • Communities of Practice/Interest • Know-how Files • Debriefing/After Action Review • Peer Assists • Reading & Writing Programs • Conversations • Knowledge Sharing Office Environment

  11. REALITY

  12. Organizational Profiles

  13. Field Law • Full Service Law Firm • 2 offices in Alberta, 2 lawyers in NWT • 100+ lawyers (partners, associates, staff lawyers, articled clerks, summer students) • 100+ support staff (paralegals, legal assistants, corporate services, HR, IT, Finance, KM/Library, administrative, facilities, marketing)

  14. Field Law - Culture • Practice Group focused (Edmonton) • Individual expert focused (Calgary) • Technological competence everywhere • Recently interested in sharing more within “the firm” rather than within “our group” • Very few firm standards imposed – work the way YOU want

  15. Stewart McKelvey • Full Service Law Firm • 6 offices in 4 provinces • 200+ lawyers (partners, associates, staff lawyers, articled clerks, summer students) • 200+ support staff (paralegals, legal assistants, corporate services, HR, IT, Finance, KM/Library, administrative, facilities, marketing)

  16. Stewart McKelvey - Culture • Entrepreneurial • Highly motivated • Learning organization • Professional development supported • Billable hour

  17. WSIAT • Administrative tribunal • 80 adjudicators (full and part-time) • 140 staff, including: • operational staff (legal workers, admin assistants, records staff) • administrative staff (HR group, information services, IT, Finance) • subject-matter specialists (medical, legal)

  18. WSIAT - Culture • Highly motivated • Learning culture • “Listening culture” • Already used to repositories

  19. K Manager – Provider of transfer method • The Human Interface • Lunch & Learns • Practice Group Meeting • Retreats • Mentoring • “Court Call” • Job Shadowing • WeirFoulds – Research Roundtable • Stikeman Toronto – Library redesign

  20. K Manager – Provider of transfer method • Staff training days/Technology days • Meet people you might not encounter in daily work • Hear how others do their jobs – provides a broader understanding of the Tribunal, and how your job fits into its mandate • Allows for discussion, possible modification of work processes • Inexpensive option for continuous learning

  21. K Manager – Provider of transfer place The Electronic Interface • MAXWELL SMart portal • availability of pages specific to whom or where • content added by Knowledge Coordinator & others • Firm news • Team sites • Web parts – discussion group; directory • Videoconferencing • Nickopedia portal • adjudicator-to-adjudicator communication • staff-to-adjudicator communication • Field Net intranet

  22. K Manager – Provider of transfer place Intranet using Open Source (free) Content Manager Joomla! Some sections (Library, IT, Social) have comments feature for interactivity

  23. K Manager – Capturer • Use existing technology • Recording videoconferences • Digital dictation minutes • Library current awareness subscriptions as a knowledge indicator • Tap the wells • Send out the lurkers • Use stats to identify facts

  24. K Manager - Capturer • Professional development page

  25. K Manager - Capturer

  26. K Manager - Capturer

  27. K Manager – Capturer • Seekers • Facilitators • Trail blazers/Technogeeks

  28. Thank you • Questions • Comments

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