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Chapter 1 Establishing a Framework for Business Communication

Chapter 1 Establishing a Framework for Business Communication. Business Communication , 14e Lehman and DuFrene. Chapter 1. Purposes of Group Communication. Achievement or Task Purpose To serve on a decision-making or problem-solving group To get the job done Maintenance or Social Purpose

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Chapter 1 Establishing a Framework for Business Communication

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  1. Chapter 1Establishing a Framework for Business Communication Business Communication, 14e Lehman and DuFrene

  2. Chapter 1 Purposes of Group Communication • Achievement or Task Purpose • To serve on a decision-making or problem-solving group • To get the job done • Maintenance or Social Purpose • To assist in the betterment of individual members from a behavioral point of view • To develop group morale

  3. Chapter 1 Communication Process Model

  4. Chapter 1 Communication Channels

  5. Chapter 1 Group Organizational Public Intrapersonal Interpersonal Levels of Communication

  6. Chapter 1 Communication Channels Formal Channels Rules procedures, policy created by management to control individual and group behavior Informal Channels Patterns that emerge as people interact within a formal system to create a satisfying environment

  7. Chapter 1 Grapevine: An Informal Communication Channel Myths • Speedy but inaccurate (rumor mill) • Message passes from one to one until it reaches the end of the line Truth • No more or less accurate than other communication channels • Message distribution is network in naturerather than linear

  8. Chapter 1 Flow of Information Within an Organization

  9. Chapter 1 Strategic Forces Influencing Business Communication

  10. Chapter 1 Four Dimensions of Business Behavior

  11. Chapter 1 Diversity Challenges • International • Gender • Intercultural • Intergenerational

  12. Chapter 1 Barriers to Intercultural Communication • Ethnocentrism • Stereotypes • Interpretation of time • Personal space requirements • Body language • Translation limitations • Lack of language training

  13. Chapter 1 Impacts of Technology • Data collection and analysis • Clearer and more effective messages • Distance overcome • Legal and ethicalissues

  14. Chapter 1 Team Environment Organization of the Future Small group with complementary skills working together for a common purpose A Way to Remain Competitive in a Global Market

  15. Chapter 1 Synergy 1 + 1 = 3 The whole is greater than the sum of the parts.

  16. Chapter 1 Benefits of Work Teams • Make workers happier by causing them to feel they are shaping their jobs • Increase efficiency by eliminating layers of managers passing down orders and monitoring performance • Enable a company to draw on the skills and imagination of the whole work force

  17. Chapter 1 Important Team Skills • Problem solving and goal setting • Conflict resolution • Distributed leadership skills • Commitment to evaluate the group process • Ability to understand needs of co-workers • Effective communication skills • Ability to deal with barriers

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