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Welcome to ANZ’s 32 nd AGM

Welcome to ANZ’s 32 nd AGM. Directors online. Executive Management Committee. Review of 2000. Performance Customer Service and the Community Staff and Culture Strategy. Achieve superior financial performance. %. ROE. $m. NPAT. CAGR 13.3%. Total Shareholder Return. Cost Income Ratio.

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Welcome to ANZ’s 32 nd AGM

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  1. Welcometo ANZ’s32nd AGM

  2. Directors online

  3. Executive Management Committee

  4. Review of 2000 • Performance • Customer Service and the Community • Staff and Culture • Strategy

  5. Achieve superior financial performance % ROE $m NPAT CAGR 13.3% Total Shareholder Return Cost Income Ratio

  6. Rebalance the portfolio Loans & Advances Net Profit After Tax 10% 5% 8% 39% 41% 23% 49% 50% 56% 49% 43% 27% PFS CFS International • Includes Grindlays • Excludes Group

  7. Enhance our leadership position in Corporate Banking ANZ Our Peers Source: Roberts Research

  8. Simplify and focus International Grindlays

  9. Build momentum in eCommerce

  10. Reduce the risk profile of the Bank Economic Loss Provisioning Factors Market Risk (Av. VaR) bp’s A$m 23 23 5.4 4.4 • Beta reducing towards 1.0, in line with peer average

  11. Commitments to shareholders • Achieve superior financial performance • deliver double digit earnings growth • improve return on equity • reduce our cost income ratio to 53% • Rebalance the portfolio • increase our business with Personal customers • Enhance our leadership position in Corporate Banking • Simplify and focus International • Build momentum in eCommerce • Reduce our risk profile

  12. Positive re-rating over the last 12 months ANZ Share Price 13-Dec-00

  13. Personal Financial Services

  14. Mortgages Cards Deposits Market share gains

  15. Personal Investor Magazine awards 2000 • Business lender of the year • Home lender of the year

  16. Funds Management – strong investment performance ANZ Asset Management Fund One Year Performance Three Year Performance Australian Shares – Specialist Funds 5th out of 28 1st out of 21 Australian Fixed Interest – Special Funds 6th out of 31 5th out of 27 ANZ Super Pool Growth Fund 2nd out of 32 1st out of 29 Source: Mercer Investment Consulting

  17. Corporate Financial Services

  18. A leader in Corporate Banking Best Bank in Australia US Global Finance Magazine 1999 No. 1Arranger - Asia Pacific Project Finance International 1999 Best FX Bank Australia FX Week 1999 No. 1 Arranger, Asia & Australia Global Finance Best FX Bank of the Year INSTO Magazine 2000 Derivatives/Risk Management House of the Year INSTO Magazine 2000 World No. 1 FX Options AUD Risk Magazine 1999 #1 Domestic Commercial PaperAsia Money July 2000 No. 1 Trade Services Provider in Australasia Brand Wood International 2000 No. 1 in Sub-custody in Australasia Global Investor Magazine 2000

  19. International

  20. Simplify and focus our international network Grindlays

  21. Simplify and focus our international network

  22. Simplify and focus our international network

  23. eCommerce

  24. anz.com – the best financial/investment web site Australian Financial Review Internet Awards 2000

  25. Major eCommerce initiatives • Internet Banking

  26. Over 500,000 customers registered Australia New Zealand

  27. Internet banking • e-payments • anzebiz.com • FX online • ANZ E*TRADE • eauto Major eCommerce initiatives

  28. Joint venture with OCBC Bank Leading Financial Portal Internet Service Provider Online Stockbroking • Regional e-based financial institution + Retail Alliances B2B and B2C Enabling Banking front end

  29. Customers and Community Wet ‘n’ Wise Program

  30. Wet ‘n’ Wise Program Youth at Risk ANZ in the community Staff painting Foodbank

  31. Staff and Culture Staff celebrating their victory as the best financial services call centre in Australia

  32. Assisting staff with technology The first staff member to receive her pc@home

  33. Commitment to training and education

  34. Doubled the number of graduates

  35. Developing a pool of talent

  36. Staff increasingly becoming shareholders

  37. Substantial improvement in staff satisfaction 58% 49% From staff survey July 2000

  38. Outlook

  39. Global growth is expected to slow in 2001 World Economic Growth GDP

  40. Australian interest rates have peaked Short-term interest rates ANZ forecasts

  41. New Zealand economy is showing signs of recovery GDP ANZ forecasts

  42. AGM 2000 Resolution 2 (a) Re-election of Mr C B Goode as a director Votes Votes Votes For Against Open _____ ___% _____ ___% _____ ___%

  43. AGM 2000 Resolution 2 (b) Re-election of Mr J CDahlsen as a director Votes Votes Votes For Against Open _____ ___% _____ ___% _____ ___%

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