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Many different approaches

Perceptions of LibQUAL the experiences of library directors, administrators & university libraries in Ireland Ciara.McCaffrey@ul.ie. Many different approaches. Analysis. Interpretation. Benchmarking. Disseminating the results. Action plan. Action plan. What changed?. Library as place

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Many different approaches

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  1. Perceptions of LibQUALthe experiences of library directors, administrators & university libraries in IrelandCiara.McCaffrey@ul.ie

  2. Many different approaches

  3. Analysis

  4. Interpretation

  5. Benchmarking

  6. Disseminating the results

  7. Action plan

  8. Action plan

  9. What changed? Library as place Information Control Affect of Service

  10. Operational or Strategic?

  11. Catalyst for change?

  12. Overall experience

  13. Challenges for administrators

  14. Challenges for directors

  15. In conclusion…

  16. Thank youMcCaffrey, Ciara (2013, in press), LibQUAL in Ireland: Performance Assessment and Service Improvement in Irish University Libraries, Journal of Academic Librarianship.

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