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University Health Care Computer Systems

University Health Care Computer Systems. Fellows, Residents, Interns & Physicians. Welcome to University Health Care. Help and Training. Computer Help Help/Support Desk 587-6000 Web browser at http://support.med.utah.edu and submit a “trouble ticket”. Passwords and Security.

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University Health Care Computer Systems

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  1. University Health Care Computer Systems Fellows, Residents, Interns & Physicians

  2. Welcome to University Health Care

  3. Help and Training • Computer Help • Help/Support Desk 587-6000 • Web browser at http://support.med.utah.edu and submit a “trouble ticket”

  4. Passwords and Security • Computer Logon • Your computer logon is your University Employee ID number (called a UNID) and a password. • Your computer logon provides access to computer programs and printers as well as access to patient and technical information.

  5. Passwords and Security • Passwords • The computer password (logon, security code, and/or electronic signature) is the user’s way to verify his/her identity. • Unauthorized access will subject user to disciplinary action, up to and including termination.

  6. Passwords and Security • Passwords (cont.) • Passwords must: • Never be shared with anyone • Not be dictionary words • Not contain information that is easily guessed • Have a minimum of 8 characters • Use at least one number and one character • Not use the same first 8 characters as a previous password

  7. Passwords and Security • Secret Question • Your secret questions is a means of identification and ensures your privacy when contacting the Help Desk with a password issue. • Without a secret question, you will be required to fax a University photo ID or provide SSN AND date of birth before a Help Desk agent can reset or give you a password of any kind. NO EXCEPTIONS!

  8. Passwords and Security • Security • We have a responsibility to ensure patient information confidentiality. • A comprehensive logging system records all clinical data access. • Information collected includes the computer user, logon ID, the patient ID, the data accessed, the date/time and the machine IP address.

  9. Passwords and Security • Security (cont.) • Log off the computer when you leave the workstation • DO NOT share passwords • Keep the computer screen out of public or unauthorized view • Be careful not to leave reports/records unattended on printers and fax machines

  10. Passwords and Security • Security (cont.) • Wear your identification badge whenever you are on the job • Consider your surroundings when discussing patient information or condition • Store patient documents in a secure and lockable location

  11. Passwords and Security • Confidentiality and Security Agreement… states that you will protect both the patient and the University Hospitals’ and Clinics’ information. It also states that you will use the computer in the way that it is intended: for patient care, research or business purposes. It also states that you will use only your own password and not share it.

  12. Help and Training • Training • Questions? Call the University Health Care IT Training Department at 587-6005 • Visit our website for online documentation at http://intranet.uuhsc.utah.edu/ittraining/

  13. Help and Training • Register for a class • Open IE, it will default to Intercomm • Hover over HR & Education, • Move down to Organizational Development • Click on Learning Management System (LMS) • Log into the LMS • You will find classes assigned to you to complete here as well

  14. Email and Paging • Email • Each employee receives an Email account that will look something like this: firstname.lastname@hsc.utah.edu You may access your email from home from the web browser at www.umail.utah.edu For instructions on how to set up your email on your smart phone, please see http://support.med.utah.edu

  15. Email and Paging • Email (cont.) • Use “PHI” in the subject line of emails to encrypt messages and protect PHI (Protected Health Information) in messages going outside of the University Health Care system. • Add PHI anywhere in the subject line. • PHI is not case sensitive. • More information is available at http://www.secureit.utah.edu/training/securemail

  16. Paging- Smart Web • Paging • Paging thru phone: 801-587-PAGE • To Page Online: Visit Smart Web – http://amcomwb/smartweb • Click on PAGING Tab • Search by Name or Department

  17. Paging- Smart Web Paging (cont) • Click on Pager Icon next to the person you want to page • Click Compose New Message; Type Message, Send • Be sure to include your name at end of message.

  18. Paging- Smart Web Paging (cont) For Questions about Smart Web and/or Paging: Page Operator Assistance Line @ 801-581-2100 or email: telops@hsc.utah.edu

  19. Wi-fi • Wi-fi access is available in all buildings on campus. • Uconnect – secure access to main U of U campus network. Preferred network, allows access to all applications and printers. • Uguest – unsecured access to internet

  20. Remote Access • Citrix Web Interface • Allows access to a large number of university supplied applications (EMR, Word, etc…) • Accounts for each of the individual applications, such as EPIC and Outlook are required in order to access an application. • In the web browser, type: http://remote.med.utah.edu • Click on the “Web Interface” Link • Log in with your UNID and password

  21. University Health Care Intranet • Intranet Access • UHC maintains clinical and administrative resources in an internal web system called the Intranet. • Open the web browser and type this address: http://intercomm.utah.edu OR • from a UHC-based computer, simply type “intranet” or “intercomm” in the web address line

  22. University Health Care Intranet • Intranet (cont.) • Sections of particular interest for clinicians: • MicroMedex – a pharmaceutical and clinical information look-up system • ARUP Guide – a lab test information look-up system • Eccles Health Sciences Library • And much, much more…

  23. Clinical Applications • EPIC • Epic is the comprehensive electronic medical record (EMR) used by UUHSC. • Provides resources for documentation, order entry, patient history, referrals, and ensures continuity of care. • Training is required and provided to all employees.

  24. Clinical Applications • PowerChart • PowerChart was the Electronic Medical Record (EMR) system used at UHC for all inpatient units. • Access to PowerChart is View only. Previous Inpatient visits can be accessed in PowerChart.

  25. Clinical Applications • PACS • Picture Archiving and Communication System (PACS) allows on-line viewing of radiology images. • In addition to web-based access, there are a number of special PACS stations located throughout the hospital with high-resolution monitors. • Open the web browser and type http://pacsweb.med.utah.edu/ClientWeb/default.aspx

  26. Payroll Online • View your Payroll and Benefits Online • The Campus Information System (CIS) is available to all employees at: https://cis.utah.edu • Log in for the first time with your UNID and your birth date as the password.

  27. Payroll Online • View/update your personal information • View paycheck, direct deposit and other payroll information • View your personal benefits information • View and print your W-2 form

  28. Computer Hardware & Disk Space • PC – Available in most offices and some patient care areas. • MetaFrame – Available in most patient care areas. (Sometimes referred to as Citrix machines or “thin” clients.) • Macintosh – Available in many School of Medicine offices. Many hospital applications/systems are supported via “Citrix” session on the Mac (requires some additional software). • Questions regarding computer hardware should be directed to the Help Desk at 587-6000.

  29. Computer Hardware & Disk Space • Tablet Devices (iPads and similar) • Uses the Citrix app • Go to the support website (http://support.med.utah.edu) for instructions on how to access EMR software using these devices

  30. Computer Hardware & Disk Space • Disk Storage Space • Each personal Network Account has disk storage space provided on the G:/ disk drive.

  31. Computer Hardware & Disk Space • Portable USB drives • You may not put an unencrypted USB drive into a university owned computer.

  32. Website Index • Helpful Websites A-Z Index • Web Citrix Interface– http://applications.med.utah.edu • HIPPA – http://uuhsc.utah.edu/privacy • Intranet – http://intercomm.utah.edu • Remote Access – http://remote.med.utah.edu • Computer Support – http://support.med.utah.edu • Training – http://intranet.uuhsc.utah.edu/ittraining • University Health Care Home – http://heathcare.utah.edu • University of Utah Home/CIS – http://www.utah.edu

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