The Internal Investigations Unit of the Professional Standards Directorate

1. The Internal Investigations Unitof the Professional Standards Directorate Procedures for complaints against police.

2. Procedures for Complaints • All people within Kosovo have the right to file a complaint against members of the Kosovo Police if they feel that the police have violated the law or any policy of the Kosovo Police. • This can be done through either the Kosovo Police, the Police Inspectorate of Kosovo, the office of the Ombudsperson, or OSCE.

3. Methods for Complaints • KOSOVO CITIZENS’ COMPLAINT INFORMATION • Citizens have been informed that EULEX is not recording any complaints against Kosovo Police employees. To make a complaint, you have different possibilities to choose. Below you can find the main institutions you are entitled to approach : • In person or via E-mail at the KosovoPolice.com site or by mail, either signed or ANONYMOUSLY : • Ministry of Interior Affairs, Police Inspectorate of Kosovo, Street ''Lidhja e Pejes'', Fushe Kosova (near train station), phone number 038/552-194, electronically on E-mail address: ankesatipk@gmail.com

4. More Methods for Complaints • Kosovo Ombudsperson Institution, Street ''Agim Ramadani", Pristina (near students’ canteen), phone number 038/501-401, electronically on E-mail address: ombudsperson@ombudspersonkosovo.org • Each and every Police Station all over Kosovo, where supervisor/senior officer (the rank of Sgt or higher) is obliged to record your complaint, fill in the complaint form, log it and, without delays, submit to the Police Inspectorate of Kosovo regardless of where the initial event occurred. The complainant may choose the station where he or she feels most comfortable making the report. • Kosovo Police, Professional Standards Directorate, Street ''Luan Haradinaj'', Pristina ( main Kosovo Police building), phone number 038/5080 - ext. 1267/ 1124/ 1290/ 1234, electronically on E-mail address: info@kosovopolice.com

5. Methods Serbian • INFORMACIJA O ŽALBAMA STANOVNIKA KOSOVA • Poštovani građani, molimo vas, budite obavešteni da EULEX ne vodi evidenciju o bilo kojoj žalbi upućenoj protiv službenika Kosovske Policije. Možete izabrati neki od postojećih načina za podnošenje žalbi. U nastavku se nalazi spisak institucija kojima imate pravo da se obratite i uložite žalbu lično ili putem elektronske pošte, eventualno putem telefona: • Ministarstvo Unutrašnjih Poslova, Policijski Inspektorat Kosova, ulica ''Lidhja e Pejes'', Kosovo Polje (u blizini železničke stanice), telefon: 038/552-194, elektronska pošta: ankesatipk@gmail.com

6. Methods Serbian (continued) • Kosovska Policija, Uprava Unutrašnje Kontrole, ulica ''Luan Haradinaj'', Priština (glavna zgrada Kosovske Policije), telefon: 038/5080 - lokal 1267/ 1124/ 1290/ 1234, elektronska pošta: info@kosovopolice.com • Ombudsman Kosova, ulica ''Agim Ramadani", Priština (u blizini studentskih domova), telefon: 038/501-401, elektronska pošta: ombudsperson@ombudspersonkosovo.org • Svaka Policijska Stanica na Kosovu, gde je svaki nadzornik /viši rukovodilac u obavezi da evidentira vašu žalbu, popuni obrazac za žalbu, istu zavede i bez odlaganja je preda Policijskom Inspektoratu Kosova.

7. The PPM • The Policy and Procedures Manual is written in all three languages and available to KP in every police station throughout Kosovo. • The following are excerpts from the current PPM as they regard the rules as they appear, but were later superseded by UNMIK Resolution 2005/54 (seen in later slides). A new PPM is currently being drafted to show the formal changes that have been proposed and confirmed regarding the actions of the Professional Standards Directorate.

8. PPM English • 3. Citizen Complaints • KPS Supervisor or the Station Commander will interview the citizen to determine the context of his/her complaint. If the complaint is a misunderstanding between the citizen and the officer, the KPS Supervisor or Station Commander will explain the police procedures to the citizen. If the citizen is satisfied with the explanation, a preliminary report is not required. • a. If the citizen complains about actual police misconduct, use of unnecessary or unjustified physical force, use of deadly force, human rights violations, criminal activity, or police corruption, the Station Commander or KPS Supervisor will interview the citizen to ascertain the basic facts about the complaint. The KPS Supervisor Station or Commander will complete the “Citizen Complaint Form” (Appendix ‘B’) and forward it to the regional Standards Unit office located at the regional police headquarters. The “Citizen Complaint Form” shall be the primary method of making a formal complaint against a KPS officer. Memoranda, written letters, electronic mail, or telephone calls are discouraged and ordinarily should not be used to initiate a complaint against a KPS officer.

9. PPM English (continued) • b. In case of extraordinary circumstances and for the good of the Service, the officer will be informed in writing that a complaint has been made against him/her and the specific allegations will be investigated. The officer will be advised of his/her rights and responsibilities relative to the investigation. Where good cause and justification exists, the officer may be observed for a period of time prior to being notified of the allegations to determine if the misconduct or illegal actions are ongoing. • c. All complaints of serious police misconduct, use of unnecessary or unjustified physical force, use of deadly force, human rights violations, criminal activity or police corruption should be referred immediately to the Standards Unit regional office. The investigator will then contact the Directorate for KPS Standards via fax, e-mail, or telephonically of the receipt of the citizen’s complaint and initiation of the investigative process. • ______________________ P-4.16 Policy Development Page 5 of 12 Kosovo Police Service Revised 17/01/07

10. PPM Serbian • 3. Žalbe gradjana • Gradjansko lice ispituje Komandir Stanice ili Starešina KPS kako bi ustanovio razlog podnošenja pritužbe. Ukoliko se radi o nesporazumu izmedju gradjanskog lica i policajca, Komandir Stanice ili Starešina KPS mora da objasni dotičnom licu kakva je procedura. Ukoliko se gradjansko lice zadovolji objašnjenjem nema potrebe za preliminarnim izveštajem. • a. Ukoliko se gradjansko lice žali na kršenje kodeksa ponašanja policajca, primenu sile, smrtonosne sile, kršenje ljudskih prava, kriminalne radnje ili postojanje korupcije u policiji, Komandir Stanice ili Starešina mora da ispita gradjansko lice kako bi ustanovio činjenično stanje, tj. koliko žalba ima osnova. Komandir Stanice ili Starešina dužan je da kompletira “Formular za žalbe gradjana” (Aneks ”B”) i prosledi ga Regionalnoj kancelariji Interne Kontrole koji se nalazi u regionalnom Glavnom Štabu Policije. Prijavljivanje putem “Formulara za žalbe gradjana” osnovni je metod podnošenja zvanične prijave protiv policajca KPS. Prijave i podnošenje žalbi protiv policajca KPS putem memoranduma, pisma, e-mail-a1 ili telefona ne treba podržavati i takav vid prijave se ne koristi za pokretanje postupka protiv policajca KPS.

11. PPM Serbian (continued) • b. Žalbe na ozbiljne prekršaje kodeksa ponašanja, primenu nepotrebne, neopravdane fizičke sile ili smrtonosne sile, kršenje ljudskih prava, kriminalne radnje ili korupciju u policiji, moraju istog trenutka da se proslede Regionalnoj kancelariji Direktorata Interne Kontrole. Putem fax-a, e-mail-a ili telefonom, istražitelj DIK obaveštava Direktorat Interne Kontrole o prispeloj pritužbi i otvaranju istražnog postupka. • c. Policajac se pismenim putem obaveštava o prispeloj pritužbi i pokretanju istražnog postupka povodom specifičnih optužbi, osim u izuzetnim okolnostima ili kada je u interesu Službe da se postupi drugačije. Tom prilikom policajac se obaveštava o pravima i obavezama koje ima u pomenutom postupku. Kada postoji dobar razlog i opravdanje policajac se izvesno vreme, pre nego što dobije obaveštenje o pritužbi, stavlja pod prismotru kako bi se utvrdilo da li su prijave o kršenju kodeksa ponašanja ili umešanost u nezakonite radnje tačne. • 1 Elektronska pošta • ______________________________ P-4.16 Odeljenje za razvoj pravila Strana 5 od 11

12. The role of EULex in PSD. • We have EULex advisors assigned to each of the regions in Kosovo. • They monitor, support and advise with regard to the tasks performed by the investigators assigned to the KP PSD. • We do this through dialogue about pending cases, recommendations and how they were achieved and sometimes by observing interviews being conducted by the investigators. • The KP PSD has officers representing most of the ethnicities of Kosovo and one of our primary roles as advisors is to be certain that people are treated fairly and equitably.

13. PIK • A substantial media campaign was established to make people in Kosovo aware of the formation of the Police Inspectorate of Kosovo (PIK). • The idea was to have an independent Government office conduct investigations of complaints against the Kosovo Police. It was determined that they would receive ALL complaints and handle “major” incidents and return investigations dealing with “minor” incidents to the Professional Standards Directorate for investigations and disciplinary actions if warranted.

14. PIK (continued) • Unlike UNMIK or EULex, PIK has no international person assigned to monitor their activities. They were an organization created under OSCE, but the international person assigned to PIK left soon after its inception and has not yet been replaced. • That presents problems when trying to get information about pending cases.

15. PIK (continued) • Their office became functional on 1 October 2007 and they were then taking any case that occurred on that date or after. • In March of 2009, they decided to take all cases opened by the PSD regardless of the date of incident if they were pending a criminal investigation or the officers were currently on suspension or administrative leave.

16. PIK (continued) • The investigators of the PIK are not sworn law enforcement officers and they present criminal allegations to the courts and then to a special board that was to be created; the Senior Police Appointments and Discipline Committee (SPADC). • SPADC does not yet exist and so all officers that received a recommendation of some type of punishment still are not aware of the final outcome of their cases and they will not be until this SPADC board is formed and begins to function.

17. Complaint Form English

18. Complaint Form Serbian

19. EULex and PIK • As of now, EULex has no advisor assigned specifically to the Police Inspectorate of Kosovo. It would benefit the Kosovo Police and the citizens of Kosovo to have an international presence in the form of a monitor in place within the PIK as it is an integral component of the police service now in Kosovo under the Ministry of Interior Affairs and currently operates without any system of checks and balances from EULex. • Access to information has been a problem for EULex IPOs and also for KP that may currently be under investigation.