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Applications Software Group 2010 Strategic and Financial Objectives

In 2010, Alcatel-Lucent established key strategic focus areas to drive financial health and customer satisfaction. Our priorities include exceeding financial commitments, ensuring long-term growth, and enhancing customer relations through effective metrics management. We aim to implement operational efficiency programs while fostering a culture of respect, innovation, teamwork, and accountability. By prioritizing customer needs and rewarding personnel who embody these values, we strive to achieve sustainable success and reinforce our commitment to delivering exceptional service and strategic solutions.

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Applications Software Group 2010 Strategic and Financial Objectives

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  1. Applications Software Group2010 Strategic and Financial Objectives

  2. Key Strategic Focus • 2010 Financial Commit:Hugues/AllWe need to meet our 2010 financial commitments. • Ensure Long Term Financial Health:Sandip / Gani, Eric, DavidWe need to grow our strategic solutions faster than market and ensure we close key accounts.  • Customer Satisfaction:Slava, Gani, Jean-Pierre • We need to implement ICC “get well”. • We need to restore payment credibility with sales team and customer base. • We need to track and meet customer commitments (specific releases, product, services & support). • We need an agreed set of metrics: the more customer facing the better. • Other? • Operational Efficiency:AllWe need to agree to a program and execute.  • Human Resources:AllWe will reward people who put the needs of ALU first and behave according to the values of the organisation. • Customers first • Innovation • Teamwork • Respect • Accountability

  3. Alcatel-Lucent Values • Customers first • We exist to serve our customers. Our success will be determined by how well we perform for our customers. • Innovation • We are intuitive, curious, inventive, practical and bold which allows us to create new ideas for our customers, our business and employees. • Teamwork • Success requires teamwork. We are collaborative and respect the contributions of each person to the team’s success. • Respect • We are a global company with many cultures. We respect and embrace people and perspectives from all over the world. • Accountability • A strong sense of individual and collective responsibility towards customers, colleagues, communities and shareholders.

  4. Financial Targets

  5. Corporate Objectives

  6. www.alcatel-lucent.com

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