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Improving Your Utility

Learn how to enhance your utility management process through proper planning, organizing, directing, and control. Identify weak areas, form evaluation teams, map out workflows, and identify gaps for improvement. Utilize indicators, benchmarking, and commit to improvement for better performance.

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Improving Your Utility

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  1. Improving Your Utility Alex Hinojosa J. Stowe & Co. October 27, 2010

  2. Basic Management Process • Plan • Organize • Direct • Control

  3. Efficiency Review • Identify the weak process/function/area • Form a multi-discipline team to evaluate • Map out the workflow • Identify gaps/inefficiencies • Start Management Process over

  4. Identifying Target Areas • Indicators • Benchmarking • Capabilities • Commitment

  5. Indicators • Metered coverage • Wastewater coverage • Line losses • Efficiency of pumps • Preventive vs Repair – Budgets • Debt Coverage

  6. Indicators • Time to answer telephone calls • Cost per invoice processed • Time taken to buy things • Cost per meter read • Change order %s

  7. Benchmarking • Benchmark an indicator • Benchmark a process • Who’s good? • At what?

  8. Few things to look for • Measured performance • Feedback • Empowerment • Results focus • Rules of play • Fair play

  9. Improving Your Utility Alex Hinojosa J. Stowe & Co. October 27, 2010

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