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Improving Your Utility

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  1. Improving Your Utility Alex Hinojosa J. Stowe & Co. October 27, 2010

  2. Basic Management Process • Plan • Organize • Direct • Control

  3. Efficiency Review • Identify the weak process/function/area • Form a multi-discipline team to evaluate • Map out the workflow • Identify gaps/inefficiencies • Start Management Process over

  4. Identifying Target Areas • Indicators • Benchmarking • Capabilities • Commitment

  5. Indicators • Metered coverage • Wastewater coverage • Line losses • Efficiency of pumps • Preventive vs Repair – Budgets • Debt Coverage

  6. Indicators • Time to answer telephone calls • Cost per invoice processed • Time taken to buy things • Cost per meter read • Change order %s

  7. Benchmarking • Benchmark an indicator • Benchmark a process • Who’s good? • At what?

  8. Few things to look for • Measured performance • Feedback • Empowerment • Results focus • Rules of play • Fair play

  9. Improving Your Utility Alex Hinojosa J. Stowe & Co. October 27, 2010

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