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国际商务英语口语

国际商务英语口语. Module 13 Complaints & Settlement. 提出抱怨、索赔. have a complaint I’m afraid I have a complaint. lodge a claim against you We have to lodge a claim against you. return I want to return this. ask for a compensation of

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国际商务英语口语

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  1. 国际商务英语口语 Module 13 Complaints & Settlement

  2. 提出抱怨、索赔 • have a complaint I’m afraid I have a complaint. • lodge a claim against you We have to lodge a claim against you. • return I want to return this. • ask for a compensation of We have to ask for a compensation of US$1,000 to cover the loss incurred.

  3. 接受抱怨或索赔 • compensate sb. *% of the total value We decide to compensate you 2% of the total value and you should bear the inspection fee. • compensate sb. for If we were at fault, we should be very glad to compensate for your losses. • accept your claim • reduce the price by We’d like to accept your claim on it. We’d like to reduce the price by 30%.

  4. 拒绝索赔 • entertain your claim We can not entertain your claim. • evidence Do you have any evidence? • be responsible for You should be responsible for the loss. • refer the claim to Your claim should be referred to the insurance company. • bear sb. to file a claim I regret very much we can’t bear you to file a claim on us.

  5. Conversational Tips • 当客户向你抱怨时，你应该对他提出的抱怨表示关切和加以解决的诚意。如： Please tell me about it. I’m sorry to hear that. • 当对方提出索赔时，冷静有礼的应对是明智的做法。如： I’m sorry. We will check it and call you as soon as possible. • 遇到情绪易激动的客户应尽力使他平静下来。如： Could you tell me what has happened? We’ll try our best to help. • 对于毫无道理的抱怨也应给予理解。如： I’m awfully sorry I couldn’t be of any help.

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