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Gateway Program

Gateway Program. Gippsland. 41,583 square kilometres 250,000 people Regional city, smaller regional towns remote areas Ageing population 12 % of residents were born overseas; Twice the Victorian average of Koorie residents Pockets of high disadvantage (particularly in Latrobe) .

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Gateway Program

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  1. Gateway Program

  2. Gippsland • 41,583 square kilometres • 250,000 people • Regional city, smaller regional towns remote areas • Ageing population • 12% of residents were born overseas; • Twice the Victorian average of Koorie residents • Pockets of high disadvantage (particularly in Latrobe)

  3. Who are LCHS • Provides around 140 health and community support programs • Employs 428 staff • Provides services in clients homes, at LCHS sites or to other health and community services across Gippsland

  4. Locations • Community Health sites in: • Churchill • Moe • Morwell • Traralgon • LCHS also operates from sites in: • Warragul, Korumburra, Sale, Bairnsdale,

  5. What is Gateway? • The Gateway program encompasses five areas: • Commonwealth Carelink • Service Access (central intake) • Emergency Relief • Aged Care Assessment Service (ACAS) • After hours on-call service

  6. Gateway • Gateway aims to provide clients: • More efficient and effective access to services • Improved service coordination resulting in improved client outcomes

  7. Service Access team • Understand and provide information about more than 140 different LCHS programs • Process approximately 18,000 referrals every year • Understand and provide information about a variety of services external to LCHS

  8. Incoming referrals • Referrals to any LCHS program can be made by: • S2S electronic referral system • Email • Fax • Phone • Walk in

  9. Initial Needs Identification (INI) • Service Access Officers (SAO) identify the needs of the client through an Initial Needs Identification (INI) process using the Service Coordination Tool Template (SCTT) • On completion of the INI process and prioritisation, client consent is obtained and referrals sent to the appropriate services

  10. LCHS Program Areas • Carer programs and respite services • Aged Care Assessment Service • Palliative Careand District Nursing • Emergency Relief • Needle And Syringe Program • Care Packages (CACP and EACH) • Disability services • Planned Activity Groups (PAG)

  11. LCHS Program Areas • Health Promotion including worker health checks • Baby sleep school • Counselling – generalist, family violence and Gamblers Help • Drug Treatment Services • Chronic Disease management • Allied Health – physiotherapy, speech, OT • Public dental services • General Practice clinic

  12. Questions? • Contact can be made with Service Access via 1800 242 696 to: • Make a referral to a specific service/s • Discuss a potential referral • Further information can be found on the LCHS website at www.lchs.com.au

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