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Enhancing Youth Services: Evaluation Tools and Outcomes Measurement

Module Seven focuses on the critical importance of evaluation and measuring outcomes in youth services. It aims to connect evaluation tools with both short and long-term objectives for the youth served, enhancing case management efficiency. The purpose of evaluation encompasses organizational planning, continuous service improvement, and cost-effectiveness assessments. This module outlines key tools for evaluating progress, such as monthly reports, case file reviews, and customer satisfaction surveys, ensuring that case managers can effectively measure success and identify areas for improvement.

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Enhancing Youth Services: Evaluation Tools and Outcomes Measurement

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  1. Improving Services and PerformanceToolkit for Effective Front-line Services to Youth Module Seven: Evaluation/Measuring Outcomes

  2. Module Seven Objectives • Understand the importance of evaluation/measuring outcomes • Connect evaluation tools to the short and long-term goals and objectives of the youth served • Be aware of tools that help case managers efficiently manage a case load

  3. Purpose of Evaluation • Vital for: - Organizational planning - Continuous improvement of services - Assessment of cost effectiveness • Measures how young people are benefiting from case management

  4. Purpose of Evaluation, Continued: • Evaluation and MIS should relate directly back to the short and long-term goals and objectives set out in each young person’s case plan and enable the case manager to measure success • Identifies areas for institutional change or the need for changes in the case management system

  5. Tools • Monthly/quarterly progress reports - Agency reports - Individual case manager reports • Analysis of use of services - Quality assurance teams • Case file review check list • Customer satisfaction survey results • Focus Groups See Examples in Manual

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