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ITIL-4-Specialist Create, Deliver and Support PDF – CDS Exam Guide

Get the latest ITIL 4 CDS exam questions and answers in one PDF to prepare effectively for the Create, Deliver and Support certification.<br><br>

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ITIL-4-Specialist Create, Deliver and Support PDF – CDS Exam Guide

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  1. PEOPLECERT ITIL-4-Specialist-Create-Deliver-and-Support Exam ITIL 4 Specialist: Create, Deliver and Support Exam Exam Latest Version: 13.0 DEMO Version Full Version Features: • 90 Days Free Updates • 30 Days Money Back Guarantee • Instant Download Once Purchased • 24 Hours Live Chat Support Full version is available at link below with affordable price. https://www.directcertify.com/peoplecert/itil-4-specialist-create-deliver-and-support https://www.directcertify.com/peoplecert/itil-4-specialist-create-deliver-and-support Page 1 of 5

  2. Question 1. (Single Select) During a service design workshop, a development team come up with lots of different possible design solutions, and then analyze these to select one of them to proceed with. What ‘design thinking’ activity is this an example of? A: Inspiration and empathy B: Ideation C: Implementation D: Prototyping Correct Answer: B Question 2. (Single Select) Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services? A: Robotic process automation B: Integration and data sharing C: Customer orientation D: ICI/CD Correct Answer: B Question 3. (Single Select) Which statement about collaboration is CORRECT? https://www.directcertify.com/peoplecert/itil-4-specialist-create-deliver-and-support Page 2 of 5

  3. A: Collaboration focuses on the organization's goals B: Collaboration should be used instead of swarming or C: Collaboration can be enforced by aligning metrics between teams D: Collaboration is most useful for standardized work Correct Answer: A Question 4. (Single Select) When verifying that an incident has been resolved, which is an example of value as perceived by a user? A: An incident resolved within the target SLA time, enabling efficient use of service desk resources B: An accurate and complete incident record, enabling subsequent trend analysis of incidents C: A swift restoration of a point of sale system, enabling customers to be served with minimal disruption D: A better understanding of a complex networking scenario, enabling the creation of a new knowledge article Correct Answer: C Question 5. (Single Select) A user has logged an incident saying that transactions via the company website are very slow. The service desk team does not have the skills needed to investigate this. There are many different teams that this could be escalated to, including a web server team, an application team, an infrastructure team, and a performance management team. Which is the BEST approach for the service desk to use for escalating this incident? A: Follow the predefined procedure for investigating web performance incidents https://www.directcertify.com/peoplecert/itil-4-specialist-create-deliver-and-support Page 3 of 5

  4. B: Use swarming to involve people from multiple different teams in the investigation C: Escalate to the performance management team, who will then escalate to a different team if needed D: Declare a major incident and start the major incident management procedure Correct Answer: A https://www.directcertify.com/peoplecert/itil-4-specialist-create-deliver-and-support Page 4 of 5

  5. Full version is available at link below with affordable price. https://www.directcertify.com/peoplecert/itil-4-specialist-create-deliver-and-support 30% Discount Coupon Code: LimitedTime2025 https://www.directcertify.com/peoplecert/itil-4-specialist-create-deliver-and-support Page 5 of 5

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