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Becoming a Person of Influence

Becoming a Person of Influence. Vignette 1. “Everything in your life must change…NOW.” TRT 0:44. How to be a more effective change agent. How to have more impact. Another brochure is not the answer. Tool of Influence #1. Be likeable. WIC Clients Want to Feel. Valuable Important

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Becoming a Person of Influence

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  1. Becoming a Person of Influence

  2. Vignette 1 “Everything in your life must change…NOW.” TRT 0:44

  3. How to be a more effective change agent... How to have more impact...

  4. Another brochure is not the answer.

  5. Tool of Influence #1 Be likeable.

  6. WIC Clients Want to Feel • Valuable • Important • Honored • Capable

  7. Tool of Influence #1: Be likeable. Actions that make you likeable • Accept and like your clients.

  8. Tool of Influence #1: Be likeable. Actions that make you likeable • Refrain from asking sensitive questions. Are you havingANOTHER baby? Do both of your children have the same father?

  9. Tool of Influence #1: Be likeable. Actions that make you likeable • Smile.

  10. Tool of Influence #1: Be likeable. Actions that make you likeable • Make your client feel comfortable, welcome and relaxed.

  11. Try some of these simple steps tomorrow: • Tell your client that you’re happy to see her. • Thank her for coming. • Give a sincere compliment. • Tell her she’s doing a great job. • Show an interest in her personally. • Talk to her children. • Listen to her. • Share something personal about yourself.

  12. Tool of Influence #1: Be likeable. Actions that make you likeable • Establish a common bond between you and your client.

  13. WIC educators can increase their influence with statements like: • “I’m a mom, too.” • “I feel pressed for time, too.” • “I struggle with my weight, too.” • “My child’s weight was a little high at that age, too.”

  14. Tool of Influence #1: Be likeable. Actions that make you likeable • Be positive.

  15. Tool of Influence #1: Be likeable. • Negative approach… client may feel attacked. • Positive approach…client is more likely to listen and make changes.

  16. Tool of Influence #1: Be likeable. Actions that make you likeable • Avoid words that have harsh or negative connotations.

  17. Tool of Influence #1: Be likeable. Actions that make you likeable • Present the client’s problem as temporary.

  18. Vignette 2 “Be likeable.” TRT 0:56

  19. Tool of Influence #2 Give them something.

  20. Tool of Influence #2: Give them something. • Give clients something they value.

  21. Vignette 3 “This is temporary.” TRT 1:00

  22. Tool of Influence #3 Give them “exclusive” information.

  23. Make your information, tips and messages feel “exclusive.” Tool of Influence #3: Give themexclusive information. • Use questions that encourage the client to reveal what’s important to her. • Provide time for the client to think about her responses. • Listen fully to the client using your heart and head.

  24. Tool of Influence #3: Give themexclusive information. • Label materials with client or child’s name • Ask the client to write her own action plan Make your information, tips and messages feel “exclusive.”

  25. Tool of Influence #4 Use emotion when talking to your client.

  26. Tool of Influence #4: Use emotion. 3-Steps to persuade others…according to Aristotle 1. Credibility 2. EMOTION 3. Logic

  27. Tool of Influence #4: Use emotion. are more important than

  28. Tool of Influence #4: Use emotion. Talk about the emotional benefits of taking action.

  29. Vignette 4 “A few things I do.” TRT 1:24

  30. Tool of Influence #5 Let them know what others are doing.

  31. Vignette 5 “How others make this work.” TRT 1:57

  32. Tool of Influence #6 Get them to make a commitment.

  33. Tool of Influence #6: Get them to make a commitment. Ask questions. • What will you do first? • When do you think you can get started? • How do you think this will work for you and your family?

  34. Tool of Influence #6: Get them To make a commitment. Try verbal confirmations. • Are you willing to give _____ a try? • Can I count on you to give me feedback on _____ next time? • Will your family get to try _____ this month?

  35. Vignette 6 “What idea can you try today?” TRT 1:18

  36. Tool of Influence #7 FINAL Tool of Influence End the visit on a high note.

  37. Vignette 7 “A person of influence in 6 minutes...” TRT 6:07

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