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Quality for CEOs and Boards: Unlocking Your Potential

Quality for CEOs and Boards: Unlocking Your Potential. Cathy Bambrick , COO Kittitas Valley Healthcare, Ellensburg Eric Moll, CEO Mason General Hospital & Family of Clinics, Shelton Renee Jensen, CEO Summit Pacific Medical Center, Elma

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Quality for CEOs and Boards: Unlocking Your Potential

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  1. Quality for CEOs and Boards: Unlocking Your Potential Cathy Bambrick, COO Kittitas Valley Healthcare, Ellensburg Eric Moll, CEO Mason General Hospital & Family of Clinics, Shelton Renee Jensen, CEO Summit Pacific Medical Center, Elma Carol Wagner, Senior Vice President Washington State Hospital Association Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  2. Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  3. Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  4. Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  5. Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  6. Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  7. Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  8. Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  9. Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  10. Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  11. Quality in the future….. (or how we deconstructed the CEO role to engage physicians) Mason General Hospital & Family of Clinics WSHA Rural Hospital Conference June 2014 Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  12. “Faster than a speeding bullet, more powerful than a locomotive, able to leap tall buildings in a single bound.” Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  13. Dora Theme Song: “Lets go!Jump in!VomanosYou can lead the way-hay!Hey! Hey!” Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  14. Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  15. Both styles of leadership work Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  16. Traditional Strategic Plan Cover all your basis (vision, market share, employees, patients, satisfaction, safety, finances, access, etc.) Measure everything or nothing happens Activity based over set period of time Leadership accountability CEO accountable for exceeding benchmarks Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  17. Traditional Strategic Plan Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  18. Strategic Vision Creative destruction Deep understanding of the care delivery model Optimizing (care coordination, referral management, access) Time period: forever Accountability: everybody CEO accountable for direction (alignment & engagement) Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  19. Physician engagement • Create opportunities to participate and lead • Provider Council (Clinic-based physicians) • MEC • Medical Staff • Directorships and Project Leaders • Find their passion (make it matter to the individual) • Let them actually make decisions Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  20. Can we finally discuss quality? • Yes, numbers are important • Yes, we benchmark ourselves against peers, the State, the Nation, the best • Yes, we publicly report everything possible • But….stories are everything • Stories invoke emotion • Stories engage • Stories inspire • Stories provide focus • Stories create empathy • Stories allow you to engage the entire organization in QI Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  21. Physician engagement has allowed transformative QI to happen Diabetic education TIA Clinic (stroke prevention) Chronic diseases Care Coordination & Care Transitions ED Care Coordination Project Mental Health/Primary Care pilot Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  22. THANK YOU!!!!! Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

  23. Renee Jensen, Chief Executive Officer Summit Pacific Medical Center Presented at 38th Annual WSHA and AWPHD Rural Hospital Conference – June 2014

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