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ICAPS I ntegrated C ommunity A ction P rogram S ystem

ICAPS is a collaborative and comprehensive service delivery and automation effort between Coastal Economic Development Corp., Western Maine Community Action, Aroostook County Action, and the Maine Department of Labor. This system aims to streamline service delivery, minimize duplication of information, assess needs upfront, and build on existing computerized systems. With a holistic approach and family development case management, ICAPS focuses on assisting low-income families in achieving economic self-sufficiency.

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ICAPS I ntegrated C ommunity A ction P rogram S ystem

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  1. ICAPSIntegrated Community Action Program System A collaborative comprehensive service delivery & automation effortbetween Coastal Economic Development Corp., Western Maine Community Action, Aroostook County Action, & the Maine Department of Labor Coastal Economic Development Corp.

  2. State of Maine Project Area in Green Coastal Economic Development Corp.

  3. Factsabout Maine • 30,865 square miles • The total area of the five other New England States combined is 31,946 sq. miles • Population of 1,233,223 • Maine represents 49% of the land in the New England States & only 9% of the population Coastal Economic Development Corp.

  4. Factsabout Maine • State administered services are regional but not local • Nearly 85% of the people live in rural areas that have no public transportation • 37th in the country in per capita income • Oldest, poorest, & sickest population in the nation Coastal Economic Development Corp.

  5. Coastal Economic Development Corp.

  6. Coastal Economic Development Corp.

  7. Coastal Economic Development Corp.

  8. ICAPS… a comprehensive service delivery modelSystemDevelopment UnderlyingAssumptions Coastal Economic Development Corp.

  9. Assumption 1 • To improve CED’s effectiveness, we need to focus on streamlining and removing barriers to service (within our agency). • Vertical, single purpose programs • Barriers between programs impede client’s ability to be successful • Change in focus from fitting people into our programs to fitting programs to meet needs Coastal Economic Development Corp.

  10. Assumption 2 • Minimizing duplication of information enables CED to focus more on service delivery. • Staff time spent on intake for individual programs • Communication with Families about available services Coastal Economic Development Corp.

  11. Assumption 3 • Assessing needs up front enables CED to take a holistic approach to service delivery. • Central intake alone would only focus on current programs • Leads to development of comprehensive service plan incorporating services provided by CED and other community agencies Coastal Economic Development Corp.

  12. Assumption 4 • Improved assessment enhances CED’s ability to report on and advocate for the needs of low income families. • Identify service gaps in the community • More effective in communicating to various publics on issue surrounding poverty Coastal Economic Development Corp.

  13. Assumption 5 • There are benefits to building on existing computerized system. • Linked to the State system • Linkage to State programs & information • Takes advantage of prior investment • System operational in 4 out of 5 offices Coastal Economic Development Corp.

  14. Assumption 6 • Using Family Development Case Management as a core program enables CED to more effectively assist families to achieve economic self-sufficiency. • Focus on family, not the individual. • Meet multiple needs of families. • Track & measure incremental progress. Coastal Economic Development Corp.

  15. Unique Features • Planning Structure • Grassroots Development of System • Private/Public Collaboration • Holistic Approach to Service Delivery • Family Security Assessment Coastal Economic Development Corp.

  16. Unique Features • System Administration • Tools for Case Management • Flexible System (Service Delivery) • Database Structure Coastal Economic Development Corp.

  17. Planning Structure Grassroots Development of System Coastal Economic Development Corp.

  18. Coastal Economic Development Corp.

  19. Private/Public Collaboration Partnership Coastal Economic Development Corp.

  20. Private/Public Partnership • Partners - Three community action agencies & Maine Department of Labor • Contract with DOL for programming • ICAPS developed using State architecture principles • Recognized by State as system for connectivity Coastal Economic Development Corp.

  21. Holistic Approach Family Security Assessment Coastal Economic Development Corp.

  22. ICAPS… a comprehensive service delivery model • Central/Holistic Intake • Initial Assessment • identify immediate risks & needed services • Definition of client as “CAP client” • Tracking of “case” on the family level • Comprehensive case management tools • Sharing of common case information among vertical programs Coastal Economic Development Corp.

  23. Family Development Approach….assessing families risks Family Security Assessment • Comprehensive Risk Assessment • 15 Life Areas, 132 Risk Indicators • Identification of Life Areas • At Risk • Stable • Thriving Coastal Economic Development Corp.

  24. Shelter Nutrition Transportation Child Care Physical Health Mental Health Substance Abuse Legal Issues Employment Income/Money Mgmt. Adult Education Children’s Education Parenting Family Relationships Spirituality Family Development ApproachFamily Security Assessment15 Life Areas Coastal Economic Development Corp.

  25. System Administration & Tools Tools for Case Management Flexible System (Service Delivery) System Administration Coastal Economic Development Corp.

  26. Automated Analysis Tools: Income calculation Eligibility checks Family relationships Risk assessments Administration Tools: Security settings Edit control Program definitions Eligibility parameters Data collection requirements Case Management Tools: Detailed Family Security Assessment Plan Development Family Transition Plan Text Libraries Referrals Tracking of referrals Library of services & resources Service Tracking Services received, denied System Highlights Coastal Economic Development Corp.

  27. Database Structure Information Flow Coastal Economic Development Corp.

  28. System HighlightsInformation Flow Shared case information is accessible across programs among case managers and others who have been given access to the case SHARED CLIENT INFO AND FUNCTIONS: Demographics Family Information Education Information Income/Expenses Medical History/Conditions Housing Information Assessments Case Notes General Service Activity Family Development Central CAP Database PROGRAM-SPECIFIC & HISTORICAL CLIENT DATA: Applications/Eligibility Assessments Service Plans Service Activity Case Closure Information Case Notes LIHEAP, WIC, Head Start etc. Program Databases Coastal Economic Development Corp.

  29. Outcomes…..ICAPS… a comprehensive service delivery model • Improved coordination between programs • Minimized duplication of information • Earlier assessment of family risks • Improved documentation of family needs • Improved information leading to improved advocacy Coastal Economic Development Corp.

  30. Outcomes…..ICAPS… a comprehensive service delivery model • Partnership has improved the quality of the product • System positioned to link to State Coastal Economic Development Corp.

  31. Outcomes….. ICAPS…Programs currently in operation… Family Development Case Management • Community Services Family Development • Welfare to Work Family Development • Head Start Family Development (in process) Intake & Initial Assessment • Emergency Assistance Programs Coastal Economic Development Corp.

  32. Outcomes….. ICAPS…Programs currently in operation… Low Income Home Energy Assistance Prog • LIHEAP • Weatherization • Central Heating Improvement Program • Electricity Lifeline Program • Above Ground Storage Tank • Temporary Housing Assistance Coastal Economic Development Corp.

  33. Outcomes…..ICAPS…Programs currently in production Women, Infants, & Children Program Coastal Economic Development Corp.

  34. ICAPS The System Coastal Economic Development Corp.

  35. INTAKE: Demographics Coastal Economic Development Corp.

  36. INTAKE: Education Coastal Economic Development Corp.

  37. INTAKE:Family Coastal Economic Development Corp.

  38. INTAKE:Employment Coastal Economic Development Corp.

  39. INTAKE:Housing Situation Coastal Economic Development Corp.

  40. INTAKE: Health Coastal Economic Development Corp.

  41. INTAKE:Income and Financial Obligations Coastal Economic Development Corp.

  42. INTAKE:Preliminary Eligibility Coastal Economic Development Corp.

  43. INITIAL ASSESSMENT Coastal Economic Development Corp.

  44. SERVICE RECOMMENDATIONS Coastal Economic Development Corp.

  45. REFERRALS Coastal Economic Development Corp.

  46. FULL ASSESSMENT Coastal Economic Development Corp.

  47. PLAN DEVELOPMENT Coastal Economic Development Corp.

  48. PLAN DEVELOPMENT Coastal Economic Development Corp.

  49. SERVICE TRACKING Coastal Economic Development Corp.

  50. FAMILY AS “CASE”: Family Schematic Coastal Economic Development Corp.

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