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Knowing Our Users

Knowing Our Users. Deriving Value from the Ithaka S+R Local Surveys at the University of Missouri Jeannette E. Pierce Associate University Librarian for Research, Access, & Instructional Services. University of Missouri. Just a few facts about MU. Background. Assessment Team

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Knowing Our Users

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  1. Knowing Our Users Deriving Value from the Ithaka S+R Local Surveys at the University of Missouri Jeannette E. Pierce Associate University Librarian for Research, Access, & Instructional Services

  2. University of Missouri Just a few facts about MU

  3. Background • Assessment Team • LibQual conducted in 2003 and 2012 • Ithaka surveys 2017

  4. Survey Preparation • 6 weeks to prepare for launch • Campus support • Survey edits • Customize for local terminology • Added demographics for stratifications • Examples: • Online vs. physical presence on campus (students) • Faculty rank • Small changes – “library building” to “campus library location”

  5. Survey Overview • Surveys sent to • 2,100 faculty & instructors • 6,000 graduate & professional • 14% response rate • Too long?

  6. Key Findings

  7. Discovery • Google Scholar vs. library databases • Teaching research skills

  8. Collections • Access to information – BIG role • Print matters • But…comfortable with online

  9. Scholarly Communication • Open access • + Supportive in principle • - Don’t negotiate author agreements • Disciplinary repository

  10. Data Management • Faculty surveyed • Types of data produced • Preservation methods • Role for the library – work to do here

  11. Space Planning • Faculty vs. graduate/professional students • Preferred place to study/work • Makerspace • More power!

  12. Sharing Results with Users • Still working on this • Library staff + committees • Institutional Research • Web & Social Media • Campus Library Committee • Vice-Chancellor for Graduate Studies • Faculty Affairs Committee • Center for Teaching for Learning • Cyberinfrastructure Council • Associate Deans of Research

  13. Concluding Thoughts or What We’d Change • More planning time = more customization • Faculty & graduate surveys more closely aligned • Undergraduate survey

  14. Library Assessment Team • Shannon Cary • Gwen Gray • Jeannette Pierce • Caryn Scoville • Questions? piercejea@missouri.edu • Results: https://tinyurl.com/y9y25kf7

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