Shafay Shamail, Ph.D. Associate Professor Spring 2002, Spring 2003

1. CS 578Information Technology ArchitectureLecture 3-4HCFA Case StudyMarch 12, 2002March 18, 2003 Shafay Shamail, Ph.D. Associate Professor Spring 2002, Spring 2003 Lahore University of Management Science

2. Information Architecture A Case Study Health Care Financial Administration (HCFA)

3. Information Architecture • Information Environment • External factors • Business and technology trends • Legislative activity • Public expectations • Internal factors • Overall business situation • Existing technology investment • Geographically dispersed workforce

4. Information Architecture • Information Needs • Major Program Needs • Knowledge about beneficiary characteristics, needs and awareness • Comparative data, benchmarks and quality indicators • Cost and financial data • Outcome and assessment data • Knowledge of customer expectations and satisfaction • Needs Related to Public Responsiveness • Integrated health information • User empowering, internet based access to information assets • Needs Related to Management of Human and Technology Resources • Workforce skill, training needs, satisfaction, required competencies, industry trends in HRD and HRM • Knowledge of IT trends • Best practices

5. Information Architecture • Information Architecture Strategic Direction • Having well managed enterprise databases within the core, accessed through standardized interfaces

6. Information Architecture • Definitions • Data • A representative of facts, ideas, or instructions in a formalized manner suitable for communication, interpretation, or processing by humans or by automatic means • Information • Data that has been transformed to have business relevance through the analytical behaviour of a human; data in a meaningful association or context • Knowledge • Information that has been given business value through the interpretive or reflective bahaviour of a human • Meta data • Other data; all kinds of recorded information

7. Information Architecture • Data Architecture • Provides a set of data management policies and operating procedures for defining how data will be managed and structures throughout the enterprise • Information Architecture • provides a framework of strategies, principles, guidelines, standards, and models that describe major types of business information and guide the management of information assets throughout the enterprise.

8. Information Architecture • Major Goals • Insulating operational (transactional processing) systems from large ad hoc queries • Providing access to data not always available in operational systems (summary, historical) • Providing a cross-functional view of data and information • Enabling better end user access through standardized data access methods and business intelligent tools

9. Information Architecture • Target Information Architecture • Transactional data stores • Unstructured data and information • Metadata stores • Staged data • Analytical data stores

10. Information Architecture Features

11. Information Architecture Decision Support Data Flow