1 / 6

Quality in Financial Services: Unveiling UCS Core Values and Strategies

Analyzing AT&T Universal Card Services' core values, quality in financial services, measurement, compensation, and problem-solving systems. Explore stress levels and HR challenges in similar organizations.

delgadoc
Télécharger la présentation

Quality in Financial Services: Unveiling UCS Core Values and Strategies

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Quality and OperationsManagement MS&E 269 “AT&T Universal Card Services”

  2. Case Background Core Values

  3. What is the Underlying Theme? What Are Similar Organizations?

  4. How Would You Define Qualityin Financial Services?

  5. The UCS Approach • Measurement • Compensation • Problem-Solving / Improvement Systems

  6. Is This a Stressful Organization?Issues in Human Resource Management

More Related