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Online Shopping

Online Shopping. AS Applied ICT D Royall. Background www. It is one aspect of the Internet Uses HTML format with additions Pizza Hut was one of the first pioneers of online shopping (1994) Amazon started their venture in 1995 and is now a profitable online business Now part of e-commerce.

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Online Shopping

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  1. Online Shopping AS Applied ICT D Royall

  2. Background www. • It is one aspect of the Internet • Uses HTML format with additions • Pizza Hut was one of the first pioneers of online shopping (1994) • Amazon started their venture in 1995 and is now a profitable online business Now part of e-commerce

  3. Reasons for popularity today • Cheaper goods as overheads are low • Customers can compare prices easier • Customers can reserve goods and then collect • 24/7 convenience • No travel or distance problems • Worldwide shopping now possible • Better choice

  4. Some problems

  5. Purchasing Goods – where to shop

  6. Purchasing Goods – Browsing products With large store type sites they allow you to browse through categories or use simple search engines to locate specific products Good examples include: Supermarkets (Tesco and Walmart) Large Chain specialists (pcworld, amazon and compusa)

  7. Purchasing Goods – Checking Out Nearly all stores require an account set up with Userid and passwords created requiring • Billing address • Shipping address • Tel. No. • E-mail address Most customers are required to pay by credit or debit card

  8. Purchasing Goods – after sales Most stores allow a choice between delivery and collection Delivery times can often be set by customer Orders are often stored for re-ordering made easier in future E-mails usually confirm orders Invoices are often emailed and available online for printing or future reference Shopping history normally available to customers

  9. Security Issues – the worries Fear of Hacking to gain personal data Identity theft Stealing the order/goods after they have been paid for Wrong person gaining access to a credit card

  10. Security Issues – the solutions • Encryption makes hacking almost impossible • Credit Cards are liable for theft in most countries • Customers enjoy protection such as being allowed refunds for faulty goods or bad description/failure of service • Non-reputable can be reported with many browsers now set to block such sites

  11. Selling Goods - benefits A vital addition for most retailers to match competition Cheaper overheads – lower costs for maintaining expensive shops Wider audience Quicker receipt of payments from customers Easy to track both customers and what has been purchased

  12. Selling Goods - Requirements • Website with appropriate domain name • Hi specification web server • Shopping Cart software • Staff needed to maintain a database of available stock, descriptions, prices etc • Maintenance of customer details • Ensure security is tight • Full accounting systems needed

  13. Assignment • Identify 10 features a customer would expect from a store selling computer software online • Write an email (200 words) to a potential customer who has asked for reassurance that shopping online is fairly safe. Email your reply to school@davidroyall.com End of Presentation

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