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Wess Roberts

It Takes More Than a Carrot and a Stick Practical ways for getting along with people you can’t avoid at work. Wess Roberts. IMPERIOUS JERKS. “The Masters of the Universe”. What is an Imperious Jerk?. Domineering and overbearing; driven by a sense of self-importance

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Wess Roberts

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  1. It Takes More Than a Carrot and a StickPractical ways for getting along with people you can’t avoid at work Wess Roberts

  2. IMPERIOUS JERKS “The Masters of the Universe”

  3. What is an Imperious Jerk? • Domineering and overbearing; driven by a sense of self-importance • Conceited, arrogant authoritarians who take extreme measures to protect their fragile self-esteem • Extraordinarily self-disciplined, methodical, intelligent & competitive

  4. If You Work for an Imperious Jerk • Understand who’s in charge • Learn to separate tactless putdowns from constructive criticism • Don’t be a wimp • Be useful

  5. If You Have a Peer Who Is an Imperious Jerk • Refrain from getting into ego battles • Stand your ground • Choose your friends wisely • Collaborate, cooperate, and communicate

  6. If You Manage an Imperious Jerk • Give them tough assignments • Help them play nice • Manage rewards justly

  7. EMPTY SUITS “The Fashion Models”

  8. What is an Empty Suit? • Superficial and deceptive; often believing in the illusions they create • High-strung, glib, clever, insincere & manipulative • Optimistic, cheerful, and amusing; uses their resources efficiently

  9. If You Work for an Empty Suit • Raise your antiseduction shield • Expect to be micromanaged • Avoid jargon • Be adult

  10. If You Have a Peer Who Is an Empty Suit • Put your job first • Keep others informed

  11. If You Manage an Empty Suit • Fill their empty suits • Give credit where credit is due • Watch for red flags

  12. LONE WOLVES “The Fiercely Independent”

  13. What is a Lone Wolf? • Impulsive, fearless, self-assured and in constant need to prove themselves • Adventurous, impatient, confrontational • Persuasive, self-confident & manipulative with a desire to help others and the organization succeed

  14. If You Work for a Lone Wolf • Take initiative • Don’t make excuses • Leave your hypersensitivity at home

  15. If You Have a Peer Who Is a Lone Wolf • If you can’t assist, stay out of their way • Establish boundaries

  16. If You Manage a Lone Wolf • Load them up with assignments • Expect candor • Keep intent in perspective

  17. ANDROIDS “The Blindly Obedient”

  18. What is an Android? • Mindless, compliant, & insecure people pleasers • Unimaginative, self-conscious, submissive worriers • Passive, deliberate, & dependent

  19. If You Work for an Android • Take them solutions, not problems • Make reasonable requests

  20. If You Have a Peer Who Is an Android • Include them in your activities • Assure them

  21. If You Manage an Android • Help them succeed • Teach self-reliance • Communicate clearly • Ask for their opinions • Don’t exploit vulnerability

  22. WORKAHOLICS “The Power-Starved”

  23. What is a Workaholic? • Compelled, tenacious, & driven by an insatiable need to feel powerful • Tense, unsociable, competitive, & overly domineering • Exceptionally productive, work well under pressure, & pay attention to details

  24. If You Work for a Workaholic • Set limits on your availability • Put important things in writing • Don’t let their personal stress be your problem • Meet your deadlines

  25. If You Have a Peer Who Is a Workaholic • Concentrate on progress, not process • Involve them only where they belong • Set reasonable limits on your availability

  26. If You Manage a Workaholic • Establish their priorities for them • Reward output, not input • Monitor their progress • When the day is over, send them home

  27. SLOUGHERS “The Responsibility-Challenged”

  28. What is a Slougher? • Unhurried, indifferent, & dillydallying through each day • Bright people who are uninspired by their work assignments • Unassuming, harmonious, with finely tuned social skills

  29. If You Work for a Slougher • Don’t ask permission • Report frequently, but not everyday • Solve problems yourself • Lighten their load

  30. If You Have a Peer Who Is a Slougher • Don’t let them dump their work on you • Be forthright • Take the high road

  31. If You Manage a Slougher • Distinguish ability from motivation • Keep them in the spotlight • Tell other staff members not to do a Slougher’s work • Promote them to their level of competence

  32. GATEKEEPERS “The Empowerment Police”

  33. What is a Gatekeeper? • Guarded, vigilant, & fixated on procedure • Obsessive rule followers who strictly abide by the letter of the law • Careful, accurate, stable, & generally trustworthy

  34. If You Work for a Gatekeeper • Make the rules fit the situation • Outmaneuver an unyielding Gatekeeper • Go out of your way to be friendly

  35. If You Have a Peer Who Is a Gatekeeper • Don’t allow them to have power over you • Don’t validate their moral judgments

  36. If You Manage a Gatekeeper • Hold them personally accountable • Force them to take initiative • Keep them from becoming obstacles to others

  37. FAULTFINDERS “The Self-Righteous”

  38. What is a Faultfinder? • Sanctimonious, inflexible, & secretive members of the morality police • Reserved, inflexible, easily offended & hypocritical • Dedicated to their jobs & quite productive when placed under close supervision

  39. If You Work for a Faultfinder • Refuse to spy • Be discrete • Don’t sweat the boss stuff

  40. If You Have a Peer Who Is a Faultfinder • Show some grit • Avoid retaliation

  41. If You Manage a Faultfinder • Expect them to tell on you • Don’t encourage tattletales • Put an end to the problem quickly • Be circumspect

  42. BUNGEE JUMPERS “The Thrill Seekers”

  43. What is a Bungee Jumper? • Theatrical, easily distracted, with an incessant need to try something new • Attracted to activities that are exciting & stimulating, but have no real purpose • Perform best in structured environments with minimal distractions

  44. If You Work for a Bungee Jumper • Fill in the gaps in their managerial observations • Lend a basic management hand • Be diplomatic • Attend their social gatherings

  45. If You Have a Peer Who Is a Bungee Jumper • Teach them how to solve problems • Don’t put up with a nuisance • Enjoy the show

  46. If You Manage a Bungee Jumper • Train and retrain • Structure their environment • Demand attention to detail • Keep an open mind

  47. PERPETUAL VICTIMS “The Whiners and Bitchers”

  48. What is a Perpetual Victim? • Peevish & bitter with an inability to cope with the least bit of adversity • Extremely high-strung, impatient, & emotionally erratic • Self-disciplined, thorough, & organized hard workers

  49. If You Work for a Perpetual Victim • Carry an emotional umbrella • Reject undue criticism • Be cheerful and proactive

  50. If You Have a Peer Who Is a Perpetual Victim • Avoid complaint sessions • Don’t be a scapegoat • You don’t have to like them

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