Application Migration Excellence

1. Application Maintenance Excellence Case Studies Application Migration Excellence Maintenance & Support Methodology and Case studies

2. Agenda • Overview of Visionet’s Application Support and Maintenance Ramp-up Methodology • Case Study # 1 - $8B Retailer • Case Study # 2 - $1B Apparel Wholesaler

3. Maintenance Transition Methodology Due Diligence Planning Process Development/ Merging Knowledge Transfer Transition State Steady State • The Gantt chart shown above gives an indication of the typical time required for transition (this time frame varies depending on the scope of engagement) • The time taken to achieve “Steady State” varies depending on the size of the application and complexity

4. Resource Centric View of Transition Methodology

5. Case Study #1 Successfully Ramping Up Maintenance and Support

6. CS#1 – The Requirement • Reduce enterprise application support costs • Free internal resources from support roles to focus on capital projects • Increase over all efficiency of IT operations • Overcome negative perception of offshore services by management and staff

7. CS#1 – The Solution • Provide a blended team of onsite and offshore resources to support a group of initial applications • Educate client’s management and staff on the benefits of the blended onsite/offshore model • Use application support engagement as a tool to gain complete understanding of all company operations and interdependencies • Understand main IT initiatives, as well as business and IT processes in order to provide across the board services to the entire enterprise

8. CS#1 – The Scope • Transition involved applications in the following areas, • PDM • Merchandise Pricing • Broadcast Planning • Enterprise Planning • Broadcasting • Replenishment • Primary eCommerce Web Site • SAP • Mainframe/Cobol • Enterprise Reporting

9. Resource Allocation

10. Progress monitoring at each Application Level Weekly Detailed Statistics by Application Confidential

11. Service Calls By Application • Overall Average Ticket Resolution time has decreased from 29.47 hrs to 25.25 hours since last review 11

12. Project Highlights and Results • Overall Average Ticket Resolution time (decreased from 57.25 hrs to 25.25)hours in 12 months and continues to decrease • Service call queue for PDM reduced by over 80 percent from beginning - ticket resolution time continues to decrease • Valuable analytical and technical contribution provided for Manhattan WMS implementation • Visionet Enterprise Reporting team has developed over 646 reports to date in 8452 hours with a defect rate of less than1.5% • Completed transition of mainframe support work to Visionet onsite resource and have almost completed transition of work to offshore support. • Providing both onsite and offshore support for SAP enhancement development and configuration and continuing to transition more work offshore to reduce cost • Annual $ savings in 7 figures

13. Case Study #2 Successfully Ramping Up Maintenance and Support

14. Visionet’s Compelling Advantages over EDS (prior vendor) • Flexible Domain and Technology savvy onsite team – knowledge based management • Significantly lower management overhead and cost to client • Lower charge rate for both offshore and onsite resources (25-35% lower) • Up to 40% higher throughput of Visionet offshore team • No cost bulge of outsourcing during ramp up due to Visionet’s tremendous expertise

15. Transition to Support and Maintenance • August 2009 – Customer’s management asked Visionet to take over maintenance support from EDS within two months. • Areas of Transition • New Development, Support and maintenance of ERP • Ownership of BI environment - Development, maintenance and administrations • Oracle DB Administration • SQL DB Administration • Code Configuration Management • QA Services in all areas • EAI Administration and development (Biz Talk). • SharePoint Development and Administration

16. Training Highlights • EBA/ Web EBA/ CM / BizTalk • Client’s Environment Orientation • Policies and Procedures • EBA/WEB Development Process Guide • BizTalk Development Process • BizTalk Interface Overview • Business Integrated Environments Overview • Additional Training for CM • EBA/ WEB EBA / SSRS Deployment Process • Observed and Managed Sessions • Oracle Admin / SharePoint Admin • Client's Environment Orientation • Policies and Procedures • Oracle Admin • QA testing Support and Release Promotion • DB Administration Tasks • Security Roles and Assignments • Communication Model / On Call Process • Share Point Admin • Current Client's Environment understanding • Security and Contents Organization • QA • Client's Environment Orientation • Policies and Procedures • Business Integrated Environments Overview • QA Procedures • Other Systems Overview (WM, Oracle, Ecommerce etc) • BI / SQL Server Admin • Client's Environment Orientation • Policies and Procedures • VSS Overview • BI Environment overview • EBA/BI Daily Process Cycle • Data Warehouse & Cube Design/Administrative maintenance; EBA/BI Replication • EBA/BI Batch Process Packages (Replication to DW) • EBA/BI Batch Process Packages (Cube processing) • RSA (Retail Sales Analysis) • FBI (Financial Business Intelligence) • Custom Excel & WebPDM/Folio

17. Actual Transition Time Line On time completion with 0% schedule or budget variance

18. Effort Breakup November, December 2009

19. Results • Seamless transition – Not a single business disruption to business • On time completion of transition – due to quality management as well as technology expertise of client systems • Approximately 35% efficiency in development • 25% lower offshore rates • Continuous Monitoring to ensure adherence to SLA • Effort Variance (Threshold:15%) - Current variance stands at 3% • Schedule Variance (Threshold:10%) - Current variance stands at 2% • Annual $ savings in 7 figures

20. Thank You Confidential