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Stanley Steemer Carpet Cleaner

System Request Presented by: Vidya Nalla, Varun Karuturi, and William Toups. Stanley Steemer Carpet Cleaner. PROJECT SPONSOR. Stanley Steemer International, Inc. 5500 Stanley Steemer Parkway Dublin, OH 43016. COMPANY BACKGROUND.

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Stanley Steemer Carpet Cleaner

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  1. System Request Presented by:Vidya Nalla, Varun Karuturi, and William Toups Stanley Steemer Carpet Cleaner

  2. PROJECT SPONSOR • Stanley Steemer International, Inc.5500 Stanley Steemer ParkwayDublin, OH 43016

  3. COMPANY BACKGROUND • Stanley Steemer Inc. has been in business for more than 60 years and has over 300 locations in 48 states. • The business began as a one-man one-truck operation in Columbus, Ohio. • The company’s headquarters is located in Dublin, Ohio. • Stanley Steemer offers both residential and commercial services including Carpet cleaning, Tile & Grout cleaning, Furniture cleaning, etc…

  4. BUSINESS NEED • Stanley Steemer’s current system for making appointments and creating invoices is outdated and it is difficult to maintain. The customer has requested to create a system to perform the following: • Handle appointment processing. • Process work orders. • Process invoices. • The company would also like to incorporate this into their existing website.

  5. SYSTEM REQUIREMENTS • Customers should have the ability to make appointments using the website. • The system should have the ability to keep a record of customer information such as name, address, billing, etc... • The system should process work orders and send them electronically to technicians. • Invoices should be sent to customers electronically upon completion of work and payment. • Employees should have restricted access to the system. • The system should produce the following reports for managers: • Weekly/Monthly sales • Types of services being performed • Sales by region/area

  6. BUSINESS VALUE • Remove scheduling conflicts. • Improve access to work orders. • Increase online sales by adding scheduling features to the website. • The new system will increase the speed and efficiency of processing customers and appointments. • Managers will be able to review reports easier allowing them to make important decisions quickly.

  7. CONSTRAINTS • The cost of the system will not exceed $150,000. • The new system will require new hardware and software. • The new system will require a central server located at the corporate office. • Training and implementation of the new system will be required. • A one year onsite warranty will be required for support.

  8. QUESTIONS?

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