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ITIL 4 foundation ITIL Foundation Certification - IT Service Management Exam
Exam Information • 40 Questions • 26 Marks Required To Pass • 60 Minutes Duration Test Collection Exam VCE Information • 80 Questions for Practice • Latest & Updated • PDF + Web Test Engine Format • Valid For All Countries
Slid Title • Easy way to get success in ITIL-4-FOUNDATION • Benefits of ITIL-4-FOUNDATION Exam • Demo Question Answer • Site View • Contact information
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Benefits of ITIL-4-Foundation Exam Benefits to Individual Benefits to Organisation • Stable IT services help in increasing business productivity, efficiency, and effectiveness. • Helps an individual to analyze, plan, deliver and support IT Services to Business. • Makes informed of the Global Standard Best Practices. • Meet with various ITIL processes will help an individual to understand the gaps very well. • Helps to communicate with the customer or client in common language. • Helps staff for better utilization of skills and experience which leads to productivity increase. • Customer Satisfaction • Strategic Business Objectives can be achieved through aligned IT Services • User, as well as end-user perception, is been enhanced.
Which ITIL guiding principle recommends using existing services, processes and tools when improving services? Demo Question#1 A. Progress iteratively with feedback B. Keep is simple and practical C. Start where you are D. Focus on value Answer: C
Which practice has a purpose that includes ensuring that risks have been properly assessed? Demo Question#2 A. Service configuration management B. Problem management C. Service level management D. Change control Answer:D
When should a full risk assessment and authorization be carried out for a standard change? Demo Question# 3 A. Each time the standard change is implemented B. When the procedure for the standard change is created C. At least once a year D. When an emergency change is requested Answer: B
Which statement about emergency changes is CORRECT? Demo Question# 4 A. The testing of emergency can be eliminated in order to implement the change quickly B. The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly C. Emergency changes should be authorized and implemented as service requests D. Emergency changes must be fully documented before authorization and implementation Answer: B
Which practice coordinates the classification, ownership and communication of service requests and incidents? Demo Question# 5 A. Supplier management B. Service desk C. Problem management D. Relationship management Answer: B
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