TeleCities – A Digital Platform for Smart Urban Development

1. TeleCities – Digital Cities Network Vienna – A TeleCities eCity Ingrid Götzl City of Vienna TeleCities President Ingrid Götzl, TeleCities & Vienna

2. Aims of Cities´ Governments Quality, Scope and Efficiency of Governance, Learning and Doing Business Quality of Life, Empowerment and Participatory Opportunities for All Groups of Society Economic Competitiveness for Citizens and SME´s Ingrid Götzl, TeleCities & Vienna

3. Cities´ Gauge for eQuality • ICT Infrastructure • ICT Applications in Public Sector • eSecurity • eBusiness into Administration • eLiteracy Ingrid Götzl, TeleCities & Vienna

4. TeleCities Member Cities are ... • Primary Promotors of Well-Being and Health for their Citizens • Fit for Change and Adaptation Processes • Relying on ICT to Meet Their Manifold Obligations • Cooperating Transnationally in Reality and Virtually ... eCities Ingrid Götzl, TeleCities & Vienna

5. Above all … “Co-operation and Digital Inclusion“ is the Basis for Promoting a City on the Way to Knowledge Society. Ingrid Götzl, TeleCities & Vienna

6. TeleCities Major ChallengeeCitizenship By 2010, eCitizenship and associated new forms of Urban Governance will be ensured for all, in all (then) EU countries, at all levels. Ingrid Götzl, TeleCities & Vienna

7. TeleCities … the Most Comprehensive ICT Platform for Urban Development in the EU – • an Indispensable Stepping-Stone • for the EU • on the Way to • a Universal Information Society Ingrid Götzl, TeleCities & Vienna

8. eVienna Ingrid Götzl, TeleCities & Vienna

9. Vienna - Facts & Figures • 1.7 Mio. Inhabitants • 70 000 City Administration Staff • 9.5 Bill. EUR Budget • 100+Departments • 250 000 City-owned Appartments • 400+ Schools • 50+ Swimming/Indoor Pools • 50+ Public Libraries Ingrid Götzl, TeleCities & Vienna

10. Vienna - Facts & Figures Public Health • 26 Hospitals & Homes for the Aged • 15 000 Hospital Beds • 28 000 Staff • 2.2 Bill. EUR Budget Ingrid Götzl, TeleCities & Vienna

11. “Decisive are the needs, the wishes and the expectations of the citizens - how they feel about the results of the City Administration and how they assess and accept the outcome.” Vienna Chief ExecutiveDr. Ernst Theimer Ingrid Götzl, TeleCities & Vienna

12. Citizen Satisfaction Business Location Promotion Economic Efficiency Strategic Objectives of the City of Vienna Ingrid Götzl, TeleCities & Vienna

13. The Next Generation... Development of Internet Use Youth (14 – 19 yrs.) since 1997 Ingrid Götzl, TeleCities & Vienna

14. eGovernment The Chances ... • to offer Quick and Competent Services to Citizens with Easy and Simple Access • to make Citizens feel not only Very Well Administrated but also Well Informed and Involved • to make PA and Politics more Transparent and Accessible Ingrid Götzl, TeleCities & Vienna

15. Critical Success Factors • Ressources • Organisation • Awareness • Trust Ingrid Götzl, TeleCities & Vienna

16. Ressources • eGovernment = New Product/New Channel • New Product = Need for Investment • ROI depends on • Investment • Efficiency • Usage Ingrid Götzl, TeleCities & Vienna

17. Organisation • Deep Re-engineering of Processes of Administration • now made possible by extensive Use of ICT • in order to Make Full Use of Organizational Potential of ICT • Need of Motivation, Training, Supporting Measures eGov – an Organisational Challenge ! Ingrid Götzl, TeleCities & Vienna

18. AwarenessKnow-How - about What? • Make a Business Case “eGovernment” • with huge External and • Internal Marketing & PR Measures • to Promote the Product and its Customer Value Ingrid Götzl, TeleCities & Vienna

19. eGovernment Vision • Life Episode Target and Customer Careinstead of Department Orientation and Competence Distribution • Digital Include instead of Digital Divide • eG 7x24 instead of Office Hours • No More Demarcation of Space, Time, Organization for Public Administration • eVienna – eAustria – eEurope Ingrid Götzl, TeleCities & Vienna

20. eGovernment Prime Principle • Services to be made Available to All on the Principle of Equality • as an Additional Way ofInteraction between Citizen and Administration • underObservance of Legal Requirements Ingrid Götzl, TeleCities & Vienna

21. Prerequisites (I) • Access to Information via Data Base • Knowledge Management • Data Warehouse • Data Mining • Secure Data Transfer • Workflow • Authentification and Identification Systems Ingrid Götzl, TeleCities & Vienna

22. Prerequisites (II) • Restructuring of Tasks • Transformation into Business Processes • Defined Organisational Links • Less Interfaces • Technological and Organisational Interoperability without Media Rupture • Convergence of Horizontal and Vertical Organisation Ingrid Götzl, TeleCities & Vienna

23. Prerequisites (III) • Expert Employees • Knowledge on and Use of Ressources • Virtual Teams • Empowerment and Self Responsibility • Management by Objectives • Management by Trust Ingrid Götzl, TeleCities & Vienna

24. Lessons Learned • Complete Customer View • High-Level Promotor • Life Situation Promotors • Start and Grow Ingrid Götzl, TeleCities & Vienna

25. eGovernment • Start, but Think! • Not all necessary prerequisites available • Some legal restrictions still to be lifted Think – but START! Ingrid Götzl, TeleCities & Vienna

26. The ability to communicate is a human quality, which becomes the more indispensable the better the technical connections are. Ingrid Götzl, TeleCities & Vienna

27. TeleCities www.telecities.org telecities@eurocities.be Brussels, Belgium TeleCitiesPresident City Of Vienna www.wien.at Ingrid Goetzl ged@mdi.magwien.gv.at Ingrid Götzl, TeleCities & Vienna