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H OW TO T ALK TO A CIO

H OW TO T ALK TO A CIO. (about software testing). if you really have to…. “Those are my principles , and if you don’t like them, well, I have others.” Groucho Marx. W HY W OULD Y OU. WANT. T O T ALK T O A CIO ?. I’ve got my own problems …. I don’t care about your problems ….

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H OW TO T ALK TO A CIO

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  1. HOW TO TALK TO A CIO (about software testing) • if you really have to…

  2. “Those are my principles, and if you don’t like them, well, I have others.” Groucho Marx

  3. WHY WOULD YOU WANT TO TALK TO A CIO? • I’ve got my own problems… • I don’t care about your problems… • No one cares about your problems…

  4. confidence in… DECISIONS products and systems COVERAGE TESTING

  5. “We never are right, we can only be sure we are wrong.” Richard Feynman

  6. the problem with talking “QUALITY” THEY SUCK WE SUCK YOU SUCK

  7. Quality ≠ 0 Defects!

  8. RELIABILITY defects REUSE maintainability security Cost of support Quality ACCESS DATA VALUE compliance UX to standards interface privacy DESIGN availability PERFORMANCE SPEED interoperability function scale USABILITY

  9. “testing is QUESTIONING a system in order to evaluate it.” James Bach

  10. interactional expertise “expertise in the language of a specialism in the absence of expertise in its practice” Rethinking Expertise Harry Collins, Robert Evans

  11. …So What Does a CIO Need to Know? Answers for their CFO Regulatory and financial risk Operational governance Threats to their business Defect impact – found in test What problems are your competitors experiencing? Market data What are your competitors doing? What should we be doing now? 2 years? Business opportunities

  12. So if you really HAVE to talk to a CIO (about testing…) • Remember its not about you! • Know your audience – target your terminology • Establish credibility with people who matter • Answer questions for the CFO • Listen to the CFO calls – internal, external • Research your own company – SEC Form 10k • Have an outcome in mind BEFORE • Know something • Do something

  13. MANAGE YOUR OWN EXPECTATIONS!

  14. Thank you! • http://qualityremarks.com

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