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Effective Consultation: Fundamental Guidelines for Successful Communication

Learn the essential rules of consultation, including precise problem identification, active listening, appropriate timing and location for discussions, maintaining respect, and focusing on mutual behavior.

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Effective Consultation: Fundamental Guidelines for Successful Communication

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Presentation Transcript

  1. The Rules of Consultation

  2. The first rule is to identify the problem precisely

  3. To limit the scope of the problem

  4. Never interrupt the other person while he is talking

  5. Not to reply to an accusation with another accusation

  6. Never interrupt the other person while he is talking

  7. To choose the right time and place for a discussion

  8. To mantain a margin of respect

  9. To avoid talking about the past

  10. To avoid mentioning the other person’s weak points

  11. To consider the discussion to be the result of mutual behaviour

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