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This is Robin . Robin provides emotional support and

Robin, an Empathic Virtual Buddy for Social Support Janneke van der Zwaan, Virginia Dignum , and Catholijn Jonker. This is Robin . Robin provides emotional support and practical advice to victims of cyberbullying . . This image represents Robin. .

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This is Robin . Robin provides emotional support and

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  1. Robin,anEmpathic Virtual Buddy forSocial SupportJanneke van der Zwaan, Virginia Dignum, andCatholijn Jonker

  2. This is Robin. Robin provides emotional support and practical advice to victims of cyberbullying.

  3. This image represents Robin. Robin is able to display different facial expressions.

  4. For example, Content Happy Angry Surprised Frustrated Sad

  5. This window shows the message history.

  6. The user communicates with Robin by selecting pre-defined response options.

  7. In order to understand, comfort and suggest actions to the user, Robin combines a conversation and an emotional model.

  8. Conversation model The conversation model specifies that the conversation consists of 5 phases. 5 1 2 3 4

  9. Conversation model It also specifies the topics that are discussed during each phase. 5 1 2 3 4 • Coping future • Advice • Hello • Conver-sationobjective • Bye • Event • Emotional state • Coping current

  10. Emotional model The emotional model determines when Robin expresses sympathy, encouragement or compliments the user.

  11. Emotional model It is based on the OCC model.

  12. Emotional model Response options are interpreted as actions or events.

  13. Emotional model An action or event triggers an OCC emotion type.

  14. Emotional model This emotion type is added to the current emotional state.

  15. Emotional model And subsequently expressed both verbally and nonverbally.

  16. Emotional model Not all response options trigger emotions.

  17. Emotional model If a response option does not trigger an emotion, the current emotional state is decayed to neutral.

  18. Emotional model Next, the facial expression is updated to reflect the current emotional state.

  19. Now, back to Robin…

  20. Imagine you are Tom, a 14 year old that likes to talk to people via Instant Messaging (IM). You’ve just added a new contact and then the following happens…

  21. If you feel upset, you can talk to Robin.

  22. Robin greets the user Phase 1: Welcome

  23. Phase 2: Gather information Robin asks questions The user answers

  24. Phase 2: Gather information Robin asks: how are you being bullied? The user answers: I’m being called names

  25. The user answers: I’m being called names ‘Being called names’ is an undesirable event.

  26. The user answers: I’m being called names ‘Being called names’ is an undesirable event. I focus on the consequences for Tom.

  27. The virtual buddy decides to express sympathy. The user answers: I’m being called names ‘Being called names’ is an undesirable event. I focus on the consequences for Tom. I feel sorry for Tom.

  28. The virtual buddy decides to express sympathy. Robin changes its facial expression to sad

  29. The virtual buddy decides to express sympathy. Robin changes its facial expression to sad And says: I’m sorry you’re being called names!

  30. As he asks the next question,

  31. Robin’s emotional state decays to neutral

  32. Next, Robin asks the user how he feels To answer this question, the AffectButton appears

  33. By moving the mouse cursor over the AffectButton, different facial expressions are displayed

  34. By moving the mouse cursor over the AffectButton, different facial expressions are displayed, such as The user selects the face that best matches his emotional state.

  35. By moving the mouse cursor over the AffectButton, different facial expressions are displayed, such as The user selects the face that best matches his emotional state.

  36. Robin mirrors the emotional expression And verbally expresses sympathy

  37. The conversation continues

  38. The conversation continues and at appropriate times Robin expresses emotions both verbally and nonverbally.

  39. Robin is happy, because the user said he stood up to the bully Therefore, it compliments the user

  40. Robin expresses sympathy, because standing up to the bully didn’t stop the bullying

  41. Phase 3: Conversation objective The response options are: ‘I want to tell my story’ and ‘I want tips’ Robin asks how it can help the user

  42. Phase 3: Conversation objective Robin asks how it can help the user The user selects ‘I want tips’

  43. Phase 4: Advice Robin suggests actions to deal with the bullying

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