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Improving the Keralove Keratin Treatment Process

Improving the Keralove Keratin Treatment Process. Carla Jimenez, Gaurav Narkhede, and Ruben Rivero. Process Background. The Keralove Keratin Treatment is currently being applied at Alejandro’s Salon and Spa.

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Improving the Keralove Keratin Treatment Process

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  1. Improving the Keralove Keratin Treatment Process Carla Jimenez, Gaurav Narkhede, and Ruben Rivero

  2. Process Background • The Keralove Keratin Treatment is currently being applied at Alejandro’s Salon and Spa. • Currently, it takes on average about 3 hours to complete depending on the length of the hair. • Keralove is a hair treatment to be applied by professionals that not only gives the hair a straighter texture but also, restores its natural properties. • The founders are proud of this product because it does not contain deadly chemicals and it’s unique easy 3 step process attracts many hair stylists and customers.

  3. Problem Statement • Even though the Keralove Keratin Treatment is an easy 3 step process, it can take about 3 hours to complete. In return, the hair salon can only book 2 appointments per day which limits greatly the amount of revenue for this highly demanding application. Customers are also becoming dissatisfied and looking for other hair salons.

  4. Project Goal • With a DMAIC procedure, the goal is to increase the capacity of booked appointments per day. • Benefits: • Customers save time due to shorter process • Salon is able to schedule more appointment in a day • Customer satisfaction improved.

  5. Current Process Flow Map

  6. Current Process Flow Map

  7. Current Process Flow Map

  8. Client Machinery Cause &Effect Diagram Long hairs Faulty flat iron (4500F) Late for appointment Faulty hair dryer First time users Misuse of flat iron Damaged hairs First time users Limited tools Lengthy / Faulty Keratin Process Treatment Lack of training Brocken tension comb Insufficient / Slow Lack of purifying shampoo Wrong type of brush Only one worker Distracted Lack of keratin lotion Lack of hair mask Client Client

  9. Six Sigma Keratin Process

  10. Analysis of Time Study

  11. Scenarios from Time Study Analysis • Scenario A: Two Short Hair Clients & Two Long Hair Clients (Two workers: Full-time Stylist and Full-time Assistant) • Scenario B: Two Short Hair Clients & Two Long Hair Clients (Two workers: Full-time Stylist and Part-time Assistant (6 hour shift)) • Scenario C: Six Short Hair Clients (Two workers: Full-time Stylist and Full-time Assistant)

  12. Scenarios from Time Study Analysis • Scenario C: Six Short Hair Clients (Two workers: Full-time Stylist and Full-time Assistant)

  13. Financial Improvement Analysis

  14. Questions?

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