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Managing Work Flows Chapter 2 – Part 1

Managing Work Flows Chapter 2 – Part 1. MGT 3513 Introduction to Human Resource Management Dr. Marler. ANNOUCEMENTS. Do YOU have any questions??? Take especially good notes today; many slides have information that is NOT in your book. Formal Organizational Structure.

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Managing Work Flows Chapter 2 – Part 1

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  1. Managing Work FlowsChapter 2 – Part 1 MGT 3513 Introduction to Human Resource Management Dr. Marler

  2. ANNOUCEMENTS Do YOU have any questions??? Take especially good notes today; many slides have information that is NOT in your book.

  3. Formal Organizational Structure • http://www.hrm.msstate.edu/orgchart/University%20Org%20Chart.pdf

  4. Questions on Structure • What is organizational structure? • What is workflow? • Describe some of the characteristics of a bureaucratic organizational structure.

  5. Questions on Structure • Describe a flat organizational structure. • What is a boundaryless organizational structure? • What example of boundaryless is given in the picture in your book?

  6. Organizational Structure • Indicate the type of structure:

  7. Organizational Structure • Indicate the type of structure:

  8. Questions on Teams • Describe a team. • What are self-managed teams? • What is a virtual team?

  9. Teams • Why do organizations use teams in the workplace? • Performance of team vs. individual • Problems with teams • Freeriding • Groupthink

  10. Theories of Motivation • Two-factor theory • Goal-setting theory • Job characteristics theory • Justice theory (not in your book) Which theory is the best???

  11. Herzberg’s Two-Factor Theory • What does Herzberg’s two-factor theory of motivation attempt to do? • Name and describe each factor.

  12. Herzberg’s Two Factor Theory Dissatisfaction Satisfaction 0 Hygiene Motivators

  13. Practice Question Which factor lessens dissatisfaction, but does not increase satisfaction? • Hygiene • Workplace stress • Motivator • Happiness

  14. Goal Setting Theory • Setting goals improves performance • In order to “work,” employees need • goals that are _________ (but not too hard!) • ________________ (not “do your best”) • ______________ on progress

  15. Job Design • What is job design (your book has the answer!)? • Employees redesign work in their company • http://www.youtube.com/watch?v=Uh2bnyNIcwI • What does the company manufacture? • Who decides how the workflow should be redesigned? • What is meant by “walking the job”? • After the redesign, how did productivity change? • Production time • Production quantity

  16. Job Characteristics Theory • A theory of job design

  17. Job Characteristics Theory

  18. Core Job Characteristics Skill variety ___________________________________________________ Task identity ___________________________________________________ Task significance ___________________________________________________ Autonomy ___________________________________________________ Feedback from job ___________________________________________________

  19. Critical Psychological States • Experienced meaningfulness of work • Experienced responsibility for outcomes of work • Knowledge of the actual results of work activity

  20. Outcomes • High internal work motivation • High quality work performance • High satisfaction with work • Low absenteeism and turnover

  21. BUT, only if... • Employees have the competencies to do the job • Employees want personal growth in their jobs • Employees have context satisfaction (with pay, job security, coworkers, supervisors)

  22. Questions on Job Design • Explain the concept of simplification. • How is job enlargement different from job enrichment? • Explain job rotation.

  23. Which type of job design increases the number of tasks a person has to do, but does not give the person more authority for decision making? Practice Question • Job rotation • Job enrichment • Job enlargement

  24. Does fairness matter? • Something is either fair or it’s not. • DO YOU AGREE??? • Can fairness be thought of as multidimensional?

  25. Justice Theory - - 3 types of justice • Distributive Justice • Equity—are __________ fair? • Example: • Procedural Justice • Are _____________fair? • Example: • Interpersonal Justice • Is _______________fair? • Example:

  26. Ron works for Delta Depot as a sales associate. His boss informs Ron that he will not receive a raise this year. Ron feels that the decision is unfair and that he should receive a raise.What type of justice applies to this situation? Practice Question • Procedural justice • Distributive justice • Interpersonal justice

  27. While Ron feels that the decision (i.e., no raise) is unfair, he believes that the performance appraisal process is fair. Ron had high performance which was reflected in his performance evaluation; however, the company could not afford to increase wages/salaries this year. What type of justice applies to this situation? Practice Question • Distributive justice • Interpersonal justice • Procedural justice

  28. Practice Question While Ron is not happy about the situation(i.e., no raise), he acknowledges that his boss treated him with dignity and respect throughout the performance appraisal process and when delivering the bad news.What type of justice applies to this situation? • Distributive justice • Procedural justice • Interpersonal justice

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