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Master the 74920T Exam – Trusted PDF Study Material

Prepare confidently for the 74920T certification exam with our latest PDF guide, featuring real exam questions and verified answers for top results.<br><br>

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Master the 74920T Exam – Trusted PDF Study Material

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  1. Avaya 74920T Exam Avaya AXP On-Prem (formerly Avaya Aura CC Elite) Support Exam Latest Version: 6.0 DEMO Version Full Version Features: • 90 Days Free Updates • 30 Days Money Back Guarantee • Instant Download Once Purchased • 24 Hours Live Chat Support Full version is available at link below with affordable price. https://www.directcertify.com/avaya/74920t https://www.directcertify.com/avaya/74920t Page 1 of 5

  2. Question 1. (Multi Select) To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to select, which two administration forms need to be administered? (Choose two.) Response: A: On the Feature Related System Parameters screen verify the BSR Tie Strategy field. B: On the VDN form, verify BSR Tie Strategy field. C: On the Hunt Group form verify BSR settings. D: Verify Suppression Timer is set correctly in the BSR application plan. Correct Answer: A, B Question 2. (Single Select) What advantage does Business Advocate offer over traditional call centers in terms of customer interaction? Response: A: Offering the same response time for all calls B: Focusing on reducing call time over quality C: Tailoring interactions to enhance customer experiences D: Encouraging agents to follow strict scripts Correct Answer: C Question 3. (Single Select) https://www.directcertify.com/avaya/74920t Page 2 of 5

  3. Why is Best Service Routing considered advantageous in a multisite call center environment? Response: A: It allows calls to be routed based on agent availability alone B: It enables calls to be routed to the site with the shortest queue C: It routes calls based on the geographic location of the caller D: It restricts call routing to the site of origin Correct Answer: B Question 4. (Single Select) Which phase in Avaya's troubleshooting process involves verifying the resolution with the customer? Response: A: Assessment B: Resolution C: Validation D: Closure Correct Answer: C Question 5. (Single Select) What must be administered in the route-pattern for a multi-site Best Services Routing (BSR) application? https://www.directcertify.com/avaya/74920t Page 3 of 5

  4. Response: A: The trunk group must be H.323. B: The FRL settings do not apply to BSR. C: Set TSC to y and set CA-TSC to "as needed". D: The ISDN parameters "QSIG/ETSI TSC Extension" can be left blank. Correct Answer: C https://www.directcertify.com/avaya/74920t Page 4 of 5

  5. Full version is available at link below with affordable price. https://www.directcertify.com/avaya/74920t 30% Discount Coupon Code: LimitedTime2025 https://www.directcertify.com/avaya/74920t Page 5 of 5

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