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TRAINING AND DEVELOPMENT

TRAINING AND DEVELOPMENT. NO MORE PIPE DREAMS AS TRAINING CENTER MEETS BOOMING DEMAND FOR TRAINING IN BPO/ KPO/ CALL CENTER, ERP & OTHER SOFTWARE PROGRAMES. HEXAGON CONFIDETIAL. We at HEXAGON provides an opportunity in 1.      ERP Solution 2. BPO/KPO and Call Center Training

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TRAINING AND DEVELOPMENT

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  1. TRAINING AND DEVELOPMENT NO MORE PIPE DREAMS AS TRAINING CENTER MEETS BOOMING DEMAND FOR TRAINING IN BPO/ KPO/ CALL CENTER, ERP & OTHER SOFTWARE PROGRAMES. HEXAGON CONFIDETIAL

  2. We at HEXAGON provides an opportunity in 1.      ERP Solution 2. BPO/KPO and Call Center Training 3.      IT related Courses. HEXAGON CONFIDETIAL

  3. OUR BELIEF The quest for talent is not transitory but continuous; accordingly we seek to foster enduring relationship- built on trust for client and job seekers. MISSION Constantly endeavor to provide quality service in delivering “Human Capital” that is vital to company’s growth. HEXAGON CONFIDETIAL

  4. What Hexagon Offered? Hexagon has a mission of offering value based education. By intensive and meaningful teaching methods as well as regular inputs from practicing managers, Hexagon grooms its trainees to excel as future managers and IT professionals, who can compete with the very best in the global arena and cater to the growing demands of the corporate world. HEXAGON CONFIDETIAL

  5. What is ERP? • ERP is a business management system that integrates all facets of the business including planning, manufacturing, sales and marketing. • ERP refers to a large,integrated information system that supports many enterprise and data storage needs. • An enterprise processes is a companywide process that cuts across functional areas, business units,geographic regions and product lines. • ERP is essentially a collection of compatible software moduls, possibly interfacing to existing information systemsthat allow a company to have one comprehensivefully integrated information system. • ERP utilizes ERP software applications to improve the performance of organizations' resource planning, management control and operational control. HEXAGON CONFIDETIAL

  6. The various modules provides by Hexagon under ERP application are as follows. • Technical • Functional • New Dimensions HEXAGON CONFIDETIAL

  7. Functional 1. FI/CO (Finance & Controlling) 2. HR (Human Resource) 3. MM (Material Management) 4. SD (Sales & Distribution) 5. PM (Plant Maintenance) 6. PS (Project System) 8. QM (Quality Management) HEXAGON CONFIDETIAL

  8. Technical 1. ABAP/4 (ADVANCE BUSINESS APPLICATION PROGRAMMING) 2. BASIS HEXAGON CONFIDETIAL

  9. New Dimension 1. CRM (Customer Relationship Management) 2. SCM (Supply Chain Management) 3. SEM (Strategic Enterprise Management) 4. SRM (Supplier Relationship Management HEXAGON CONFIDETIAL

  10. We suggest the module on the basis of Educational Qualification and Industrial Experience of the candidate. HEXAGON CONFIDETIAL

  11. Other IT Related Courses • C / C++ • ASP. NET • JAVA • Core Java • Advance Java • Linux Operating System • Embedded System • Oracle 10g • Oracle 11i • Microsoft.NET for Developers :C# • PERL Programming • Basis of XML • PHP • SQLserver • Web Designing • SEO HEXAGON CONFIDETIAL

  12. Job Opportunity in ERP Implementation jobs Customization jobs Maintenance jobs Scaling project jobs End-user jobs Business development jobs Consulting jobs, etc. HEXAGON CONFIDETIAL

  13. TRAINING FOR BPO AND CALL CENTER • Call centers are comparatively a recent introduction to the world of career options in India. The career avenues provided by call centers is one of the best suited and growing option which even a fresher can opt for. With the opening up of the Indian economy and the advent of globalization more and more companies from abroad are basing or outsourcing their call centre services to India. • A call centre is a service centre with adequate telecom facilities, access to internet and wide database, which provide voice based or web-based information and support to customers in the country or abroad through trained personnel. Call centers exist in all sectors of business including banking, utilities, manufacturing, security, market research, pharmaceuticals, catalogue sales, order desk, customer service, technical queries (help desk), emergency dispatch, credit collections, food service, airline/hotel reservations etc. The wide area of services provided by the call centers makes it a lucrative career with a range of opportunities. HEXAGON CONFIDETIAL

  14. Why people prefer to join CALL CENTER and BPO? Education level doesn't matter. Good work environment Attractive salary (2.5 to 3.5 Lakhs per Annum) Good Benefits Flexibility of time Attractive life style Transport facility HEXAGON CONFIDETIAL

  15. CALL CENTER TRAINING PROGRAMME AT HEXAGON • The Call Center training programme at Hexagon is designed to teach the fundamental skills in a contact center environment including hands on technical training, communication skill and industry research. The training modules have been designed after an intensive research to meet the stringent quality standards set by International & Domestic Call Centers today. • Hexagon has designed to make you employable for call centre and BPO industry. This program aims at imparting specialized skills in aspirant of this industry by focusing on the areas where candidate needs improvement. Call centre training is comprehensive training to shape up your overall personality and knowledge level regarding this industry. • BPO and Call Centers demand an excellent command over spoken English and the training needs are very rigorous. Career growth is equally fast for who overcome the industry challenges. In our program on call centre the training is very intensive and the course contents are designed to make you readily employable for the industry. Our course is a workshop that emphasizes on interaction and experimentation. Trainees learn practically by doing, feeling and seeing and not just by listening. We ensure that an energetic atmosphere is maintained throughout. In order to speak with customer across the globe and answer queries satisfactorily HEXAGONprovide easy to follow step by step programs focusing on Basic English, Standard English, and business communication skills etc. HEXAGON CONFIDETIAL

  16. TRAINING METHODOLOGY The training at HEXAGON is not of the conventional types, where one person speaks and the others listen to him, this training is more interactive where every trainee gets an opportunity to come and express himself. Every trainee at HEXAGON is made to believe that he is the best and can cross any barriers on his way to success. HEXAGON CONFIDETIAL

  17. Objectives of Hexagon Training Courses: • To equip trainees, professionals and other aspirants with relevant skills to achieve their potential by developing world class programs, delivery mechanisms and consistent focus on the processes. • To be the most preferred provider of training and development services for business, soft skills and placement. • To create lasting relationships with our business partners by ensuring alignment of objectives and business practices. • Focus is on preparing the participants for industries like BPO, KPO and Call Centers. Course Description: • The training needs of the personnel are changing from textbook concepts and general theory to methods that enhance motivation and sense of professionalism. Hexagon specializes in customizing the training for your Personnel. Our experience covers all applications of Call Center Operations including: sales and customer service, technical support and help desk. We understand the performance gaps of the participants from the HR and then work to develop a turnkey training program to effectively address those needs and hone the areas and skills that need improvement. Hexagon has design and develop an appropriate training curriculum for BPO, KPO and Call Center and will deliver the training using industry recognized training methods and tools. Each training program contains minimal lecture and is augmented with case studies, group activities, review sessions, and hands-on activities. HEXAGON CONFIDETIAL

  18. Silent Features • Individual /Corporate Training. • Daytime, weekends, evenings and flexible hours available. • Personal attentions to everyone. • Well Experienced Consultant to Train you on ERP application. • Develop high level skills demanded by today’s leading customer contact center. • Enhance the opportunity for recruitment, employment and advancement in the exciting, growing industry. • Gain occupation specific training that mirrors the industry. • Receive a certificate of completion and gain contact center knowledge and experience. And above all We provide 100% Job Assistance (modification of resume, conduct mock interviews……….). HEXAGON CONFIDETIAL

  19. Thank You Hexagon Software & Consultancy Pvt. Ltd. Contact Us- training@hexagonsoftwares.com HEXAGON CONFIDETIAL

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